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My Celestron Repair Nightmare of my CGE mount.

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#1 DBleser

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Posted 19 May 2009 - 06:15 PM

My May 2009 experience with Celestron tech support almost drove me to the insane asylum. It is so convoluted that I needed to organize a web page that will take you through the whole fiasco.

http://web.me.com/da.../CELESTRON.html

#2 Psyire

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Posted 19 May 2009 - 10:02 PM

Reading that was like riding a merry go' round, lol. Hopefully all is well with your mount when you get it back.

#3 Psyire

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Posted 19 May 2009 - 10:02 PM

Oops, double post...

#4 waassaabee

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Posted 19 May 2009 - 10:53 PM

Frustrating isn't it? Celestron customer service lives up to its reputation again. They've had a CG5 of mine since February, it's non warranty but hey.. they were changing out a motor controller board and a service.

In the meantime, I bought a CGEM.... and received it!!
(When will I learn...) :foreheadslap:

#5 Doug6952

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Posted 21 May 2009 - 07:21 PM

Have you gotten the mount back yet?

My BRAND NEW CGEM is at clestron for repairs. Hopefully my repair will go much smoother. I may start sending them e-mails every couple of days. Maybe they will get tired of me and fix it faster.

#6 DBleser

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Posted 22 May 2009 - 07:20 AM

CGE mount is back!. Noise problem with worm gear seems to be gone but there is a lot of play in gears. I am waiting for a clear night to run some PEC charts to see if it is back to its expected 15 arc sec error.

#7 waassaabee

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Posted 22 May 2009 - 08:25 AM

And my CG5 should arrive today, finally! 3 months... And I still don't know if it's REALLY fixed.
Doug6952, Use the telephone, emails are too easily ignored. Warranty work will be much faster, and when you call them talk them up a bit.

#8 Wmacky

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Posted 22 May 2009 - 01:06 PM

I noticed lots of play in my CGE also after repair service. I just tore it apart, and fixed it myself. The worm gear had 1/8" of end play! I got it adjusted pretty nice.






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