Posted 28 February 2011 - 11:06 PM
Posted 28 February 2011 - 11:55 PM
Posted 28 February 2011 - 11:58 PM
Posted 01 March 2011 - 05:52 AM
Power to the mount is being interrupted. You need to check your power supply and power cable. Change them if you can to positively eliminate them as the possible problem. Make sure the hand controller is plugged in all the way too.
But before you check those things, check the power receptacle on the mount. The pin you see is in two halves. Get a jeweler's screwdriver or a knife and spread those halve a little (gently).
Posted 01 March 2011 - 12:53 PM
Spread the pins, insert the new power cord, turn the switch on the mount "on".
Plug in the new power cord and switch it on.
Going forward, only use the switch on the new cord.
I had the same problems as you, right out of the box.
No problems at all after replacing the cord.
Posted 01 March 2011 - 04:47 PM
Posted 04 March 2011 - 12:40 AM
I measured the problem cord with an Ohmmeter and read 5 and 6 Ohms (!) on the positive and negative leads. No wonder it didn't work. The new adapter measures a small fraction of an Ohm, as it should be.
By the way, the adapter price includes one tip. I didn't realize that until I got home yesterday and had to go back for a refund.