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Has anyone ordered parts through celestron?

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#1 germana1

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Posted 30 March 2011 - 03:25 PM

I need a dec motor and its like jumping through hoops just to order anything. Any help or opinions I would really be grateful. thanks Pete :bawling: I know this is the place for answers!

#2 Eddgie

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Posted 30 March 2011 - 03:52 PM

I have ordered from Celestron before.

It was not exactly straight forward, but it wasn't all that difficult either.

I had to send a note to Celestron using their Support web page telling them what I needed and where it would be shipped. It took several days to hear back from them to tell me the part number, price, and shipping.

I sent them a check to the address supplied, and about 2 weeks later, my part showed up.

That was maybe 3 years ago, so maybe they have streamlined the process, but this worked for me then, and worse case, it may work for you now.

Good luck.

#3 germana1

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Posted 30 March 2011 - 04:21 PM

thanks Eddgie I emailed them with the part #s now the wait begins time will tell. thanks

#4 Jeff in Austin

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Posted 30 March 2011 - 07:43 PM

I ordered an alignment peg from Celestron 2 years ago. I also used their support web page. It only took them about 2 MONTHS to reply, but eventually I did get the part.

#5 germana1

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Posted 30 March 2011 - 09:02 PM

I'm pretty fortunate that I have a spare mount so at least I have something to use while I waaaaaait for the parts to arrive. Does anyone know of another way besides the big C?

#6 Eddgie

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Posted 31 March 2011 - 12:45 PM

I have had excellent results finding parts in the used market (the other web site).

Just post a "Wanted" add.

Many times, people have a mount that they are parting out for a variety of reasons.

I had an LXD-55 that came to me with a bad handset. The seller comped me for the price of a used handset, but in the meantime, I had already bought another CG5.

Rather than buy a handset, then repair the mount, and hassle packaging and shipping, I decided to simply part it out. I probably made money on the deal overall. Sold two motors, tripod, polar scope, and one of the worm gears (the other had a stripped hole).

So, for whatever reason, people often do part out mounts, and you might be able to find what you need.

Just post a "Wanted" add.

#7 germana1

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Posted 31 March 2011 - 01:16 PM

For now ill wait and see if the big C gets back to Me next week if no reply ill look for a used one.






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