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Losmandy - Great customer service

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#1 RGM

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Posted 15 October 2012 - 06:44 AM

I recently purchased a part for my G11 from a well known vendor. It arrived quickly. I noticed that it had threaded holes to add an accessory. I phoned Losmandy to get the part number for this accessory since it was not on the Losmandy website. Turned out, the accessory I wanted was part of the original purchase.

Rather then send me back to the vendor to correct the vendor's error, Losmandy sent me the part, free of charge.

Thanks, Bob

#2 dawziecat

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Posted 15 October 2012 - 06:56 AM

Glad to hear it! :waytogo: :waytogo:

#3 dobsoscope

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Posted 15 October 2012 - 08:14 AM

Good to hear, now some people would go back to the vendor in any case to get the part; and sell it.






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