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#1 SATMAN

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Posted 31 October 2012 - 11:54 AM

Has anyone else experienced problems with their Sky and Telescope digital subscription ? I recently renewed mine and I cannot get access to it, I sent an email to subscriber services a week ago and have not heard back from them.

#2 curiosidad

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Posted 31 October 2012 - 12:23 PM

Yes,
Hello,
I've had a problem with this, unable to access the December issue, after 4 or 5 mails sent to S & T they said ....
Now I can access ...
Best

#3 swalker

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Posted 31 October 2012 - 02:03 PM

I've been assured it has been fixed, but if you have trouble logging on, please email info@skyandtelescope.com

Sorry for any inconvenience.

#4 Carl Kolchak

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Posted 31 October 2012 - 02:22 PM

Hi all,

I spent last month in the hospital and got home the other day. I was able to download the 12/2012 issue but when I tried to download the 11/2012 from the archive I got an error message stating "I am not a subscriber". I sent an email but didn't receive a reply. I called the telephone number listed in the error message and was given another phone number to call. The problem was fixed while I was on the phone. I recommend you call to get quicker access. That's my :penny: :penny:

#5 Michael Rapp

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Posted 31 October 2012 - 02:27 PM

I had the same problem. When I renewed my subscription, access to the digital edition did not transfer over to the renewal. I simply had to request it again by logging into Sky & Tel's website.

No harm done!

#6 Rick Woods

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Posted 31 October 2012 - 06:03 PM

These are the computers that are supposed to make our lives easier! :p

#7 Tom Laskowski

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Posted 01 November 2012 - 08:26 AM

I love the digital issues, and after being a print subscriber for 39 years, I've considered going all digital and dropping the print issue since I have all those years of issues to store. But I've had too many problems trying to access the digital issues so at this point I'll stay with print. I still can't (as of Nov 1) access the December digital issue. I'll try sending an email, but I never get a response.

[[[[[Edit. Just tried again and it worked.]]]]]

#8 SATMAN

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Posted 02 November 2012 - 05:31 PM

mines fixed too, at least something is working in NJ LOL!






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