I noticed that the tripod leg knobs were missing and bolts were used in it's place. I should have known that AP would not design the knobs in such a way as to score the aluminum.
I contacted the seller and informed him about this and told him about the knobs missing. I also mentioned that, if the correct knobs were used there would be no scoring. All I wanted was for him to order the correct knobs and send them to me, that's all.
Days later I noticed an ad on Amart for AP knobs from the same seller. He was asking for the knobs that connects the mount to the pier. Obviously these were the wrong knobs so I sent him a msg telling him so. He told me he was busy and would deal with it later in the week. Ok, he had a fairly good reason so I told him I would contact AP and deal with it myself and send him the bill. If I were the seller, I would have been on the phone with AP the very next day and had the knobs shipped over night regardless of the cost.
I truly don't think he was hiding anything, or meant to mislead me in any way. Some people just don't understand mechanics at all and I believe this is the case here. However, if he had sold this to someone else, they would calling Paypal for a complete refund based on the marks alone. Thankfully the Mach 1 is almost pristine, well aside from a tiny mark.
I contacted Astro-Physics on Tues last week and didn't hear back from them after few days so I emailed again and left a phone msg. I received an email telling they were swamped had didn't have time to deal with it right now. Well it's Sat and still nothing. I'm not feeling the stellar service.
I'm getting ticked at this point. I've had this mount for 1.5 weeks and I still don't know the status of replacemnet knobs, even if they can be purchased or not. I'm passing the responsibility of finding the knobs back to the seller.
What would you tell him?