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Stellarvue SV80S Dew Shade "Droop" problem...

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#26 RTLR 12

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Posted 28 January 2013 - 06:32 PM

I sent my scope into Stellarvue in the middle of June to have the focuser changed. After some dancing and just too many "I'll get to it tomorrow" E-mails I finally received my scope back on October 1st with the original focuser intact, but with a different objective and serial number. It will not make the trip back to Auburn again. :thumbsdown:

Stan

#27 jrbarnett

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Posted 28 January 2013 - 07:33 PM

Yeah, I sent Stellarvue an e-mail asking about various refurbishment options for the scope, and received no reply. Not impressed with their service, to be totally honest.

- Jim

#28 Scott Beith

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Posted 28 January 2013 - 08:51 PM

Never send emails. Call and you will find them quite responsive.

#29 Scott in NC

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Posted 28 January 2013 - 09:23 PM

Call and you will find them quite responsive.


I've never been unable to reach someone who could help me whenever I've called them during office hours. And at least half the time that I've called I've been able to speak to Vic himself. Calling is definitely the way to go.

#30 Binojunky

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Posted 29 January 2013 - 12:21 PM

To be honest their was a time when they were realy on the ball with e-mails however I think they have got so busy they tend to be a bit overwhelmed.However I must say they have given me good service over the years.
Its not only their problem, up in Canada I have been interested in a particular scope and you would think its was like asking for the moon, either the US retailer won,t ship to Canada or I get zero interest from a Canadian retailer,DA.

#31 jouster

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Posted 29 January 2013 - 08:32 PM

Vic responded promptly and very helpfully to my e-mails.






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