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#1 snowboycosmos

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Posted 16 January 2013 - 06:57 AM

shipping sorted.
many thanks
snowboycosmos

#2 astroricardo

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Posted 16 January 2013 - 08:58 AM

I don't know about that but you do realize they host this site right?

#3 t.r.

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Posted 16 January 2013 - 09:05 AM

SPAM filters on your email perhaps. Call them.

#4 azure1961p

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Posted 16 January 2013 - 09:06 AM

All the more reason then to rectify this mans complaint. Though in their defense the purchases I made over the phone was well handled and professional. I never have gotten the rude New York camera store treatment and brother they are cavemen up there. Astronomics has a great track record actually. I'm confident this will be worked out but I feel for the guys frustration.

Pete

#5 rflinn68

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Posted 16 January 2013 - 09:32 AM

Which refractor did you buy? I agree with t.r., give them a call. I almost always get an email from them confirming the purchase and then another email with tracking details. I'm sure things will be fine.

#6 csrlice12

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Posted 16 January 2013 - 10:22 AM

I don't know about that but you do realize they host this site right?


Shouldn't make a difference. That being said, this is not the norm for Astronomics that I've experienced. I'm still waiting on some ES82's ordered in May, but Astronomics has always replied when I've asked a status (truth is nobody's seeing ES eyepiece shipments yet). Maybe shoot them another e-mail or try calling.

#7 Astronomics

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Posted 16 January 2013 - 10:42 AM

What is the name the order is under and what product did you order? Usually an e-mail is sent with a shipping quote.

#8 snowboycosmos

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Posted 16 January 2013 - 11:28 AM

ASTRONOMICS HAVE NOW SORTED IT OUT. SORRY FOR MY IMPATIENCE. THANK YOU ASTRONOMICS
SNOWBOYCOSMOS

#9 Astronomics

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Posted 16 January 2013 - 11:37 AM

PM with a quote is being sent now. You may want to check your spam filters as two separate people sent a response. Cyber space lost I guess.

#10 snowboycosmos

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Posted 16 January 2013 - 12:10 PM

michael thank you
forgive me my impatience
snowboycosmos

#11 snowboycosmos

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Posted 16 January 2013 - 12:16 PM

please delete this post if you like...
i don't know you guys hosted this site
dorry
snowboycosmos

#12 Astronomics

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Posted 16 January 2013 - 12:25 PM

Really no worries at all. Glad we were able to help.

#13 Binojunky

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Posted 16 January 2013 - 12:58 PM

Do Astronomics ship to Ontario Canada??.DA.

#14 snowboycosmos

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Posted 16 January 2013 - 02:28 PM

Astronomics I apologise. The shipping email was sent but must've gotten lost in cyberspace. So no fault of theirs. Astronomics sorted the problem right away so a big thanks to them. Very much looking forward to this new scope. Sorry for any confusion. Snowboycosmos.

#15 junomike

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Posted 16 January 2013 - 02:48 PM

Dave, They will ship to Canada, but only Items that have no Canadian Dealers. I did purchase a SW 8" SCT/EQ5P a few years back for the close out price of $999, but It wasn't supposed to be available as we have SW Dealers in Canada.
I didn't mind though as, even after paying the shipping and Taxes, I saved $500.

Mike

#16 Erik Bakker

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Posted 16 January 2013 - 03:02 PM

Glad it all worked out so quickly and that our sponsor did things right from the start. I still remember reading their printed magazine-ads many years ago stating: "... our 5th year in business". Amazing how time flies. Where did the printed astronomy magazines go?

#17 Dougal

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Posted 16 January 2013 - 08:58 PM

Astronomics rocks, I've had nothing but great service from them.

#18 Daniel Mounsey

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Posted 16 January 2013 - 10:12 PM

Agreed. I purchased a little Astrotech 66 and love it to this day. Wonderful people and wonderful service.

#19 Jan Owen

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Posted 16 January 2013 - 10:33 PM

+3 Same here... Been a customer since Mike was a pup. Never a bad experience; GREAT folks...

#20 stevew

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Posted 17 January 2013 - 12:25 AM

shipping sorted.
many thanks
snowboycosmos

Huh? Did I miss something?

#21 RAKing

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Posted 17 January 2013 - 09:02 AM

shipping sorted.
many thanks
snowboycosmos

Huh? Did I miss something?


There was a minor "issue", it's been resolved, and now we are all doing a group hug. :)

:grouphug:

Glad everything worked out and I agree with the kudos for Astronomics!

Ron






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