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Vendor returns.....

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4 replies to this topic

#1 Wmacky

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Posted 17 January 2013 - 08:23 PM

So when you return a defective item to a vendor, just how long should one wait for an acknowledgement of somekind?

#2 BigC

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Posted 17 January 2013 - 08:42 PM

Did you call first and get an RMA or other number?

Many firms will refuse un-authorized returns.

It is best to pay for tracking,even require signatures when sending expensive items to anyone,so you know when and who got it.

Busy vendors may not call you to acknowledge a return or even email .Those who really care about customer service might.

If it has been more than a few days since the item should have arrived then I would call the vendor and ask about the status.

#3 Wmacky

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Posted 17 January 2013 - 08:50 PM

Yes RMA, with tracking and signed for last Friday. I noticed the Item shows out of stock, even though the rep said a container had arrived, and all would be well. I don't think any were on that container....... :(

#4 csrlice12

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Posted 18 January 2013 - 10:23 AM

Kinda like ES Eyepieces....pretty soon we'll be having a 1-year no eyepiece anniversary.......

#5 rockethead26

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Posted 18 January 2013 - 02:08 PM

When I get antsy, I just pick up the phone.


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