I should have mentioned, USB 3.0 didn't work for me. I had to plug into USB 2.0 port for PHD to work properly. I would also suggest removing hub from the equation. I think you are close to solving your problem. Thx
I will try plugging into the USB 2.0 port. I hope it's not the hub because I don't like the idea of adding 3 more cables to the equation.