Last week, I ordered two books from Willmann-Bell, Portable Newtonian Telescopes
, by Albert Highe, and Telescopes Eyepieces Astrographs
, by Smith, Ceragioli, and Berry. When I saw the box on my doorstep today, and saw that one crumpled corner of the box looked as if it had had a particularly hard landing somewhere, I said, "uh oh, great, I bet they're damaged". But after opening the box, I found the books to be in brand new, perfect condition. The inside of the box was designed so that the ends of the box had an extra layer of cardboard, separated by about an inch and a half of space between it and the end of the box, the area where damage is probably most likely to occur. This area of the box took the brunt of the impact, and left the books untouched. The rest of the interior of the box was a snug, almost custom fit for the books, preventing them from sliding around inside the box. It's almost as if the box were specifically designed just to ship those two books! The books themselves were wrapped in plastic. I ordered a copy of The Arp Atlas of Peculiar Galaxies
from Willmann-Bell about a year and a half ago, and it was the same story--the book was very well protected and also in perfect condition. The folks at Willmann-Bell are most definitely on the ball.
I'm almost afraid to order books from Amazon or most any other reseller via mail order any more. Almost always, the book is simply thrown into an oversized box that has almost no protective material inside, and at least half the time, the book incurrs shipping damage.
Thank you Willmann-Bell for valuing me as a customer, for taking the time to do it right, and for caring about the fact that when I purchase something with my increasingly hard earned money
, I want to get it in the same condition that it would be in if I had picked it up at the store myself. I will certainly be letting the friendly folks at Willmann-Bell know how happy I am with the way they do business.