Posted 01 February 2013 - 04:56 PM
Fair enough, I am content with agreeing to disagree on the proper place for this discussion, while I agree with you that some of the machining there does look sloppy. In the article the author notes that:
"He did eventually offer to exchange the spur gear if I would return the unit to him and pay all shipping. At that point, I refused to pay him anything - for shipping or anything else - and I gave up dealing with him."
It looks like there was a bit of back and forth, and like the manufacturer was being stubborn perhaps. Speculation on my part that perhaps I best not venture into. Maybe if the author pushed a bit more he could have gotten a refund, or not have to pay shipping on the exchange, but I agree fully that a buyer should not have to do that in today's economy. Still not a good enough excuse for smearing someone's reputation online in my mind, a growing problem these days. Many of us here are emboldened by our relative anonymity (not referring to the reviewer of course but myself and the rest of us armchair star commandos), and I am no exception to that. I try to be mostly meek but am open to being put in check should I overstep my bounds.
I am 100% for open and honest discussion. But not defamation of a character or business based on one example here. Since this is already in the process of being aired out, let's hear from all sides involved. I don't have a horse in the race, I just care about what is overall fair. I would be very hurt personally to be talked about this way if I felt that I didn't have it coming to me.