VX Mount - HC dead
Posted 04 May 2013 - 11:02 PM
I sent an e-mail to support and after some research seems like I need a new HC. Mount has been great up until tonight. Depressed and mad...was going to travel to a dark site tonight, but got held up working on the house.
Is there a reset on the HC? Seems like there should be some kind of reset button. Is there a procedure like holding a button then powering on?
Posted 05 May 2013 - 01:24 AM
I have found Celestron customer service quite good.
Posted 05 May 2013 - 08:43 AM
I don't suppose it's just the HC LCD? Maybe you can still use it as a pass through for computer control?
Posted 05 May 2013 - 09:43 AM
- The socket on the HC?
- The RJ-11 plug into the HC?
- The Socket on the VX mount?
- The RJ-11 plug into the VX mount?
could also just be the cable, make sure you return the cable also...
Posted 05 May 2013 - 11:02 AM
1. All connections look good
2. Last time I used it - week ago the mount worked great
3. I realize you can still view with the clutches, but wanted to take pictures (new filter)
4. To make things even worse I have a new scope coming on Monday - will use the clutches until it is fixed
Does anyone know which pins are for power? I can check the plug on the mount to see if its getting power. Hope its not the main board and just the HC - suspect HC since I got the power light on the mount. Either way I went to bed not happy, but realize there are many things that could be worse. Just sucks to not take advantage of a nice clear sky. I will call Celestron on Monday. If it's the HC I may buy a spare to have just in case. I would be super *BLEEP* if I went to a dark site and this same situation happened.
Posted 05 May 2013 - 11:25 AM
I realize it wouldn't be good to make and sell a mount with a backup failsafe for the computer but, for visual use, it would be nice.
Posted 05 May 2013 - 01:22 PM
Anyways, nothing you can do but get celestron to send you a new HC. They will tell you they are going to "test" the new one for a few days before they send it. Keep the pressure on. Explain you are busy with outreach and have plans that are going to be canceled. Whatever you need to say to get them to push it.
For the record my replacement HC hasn't had any problems thus far.
Posted 05 May 2013 - 06:29 PM
Posted 05 May 2013 - 07:13 PM
I am going to purchase another HC as a spare. Not cheap, but if this ever happens again I will have something to use during replacement. I assume it's going to take a week or two for my replacement. Spare will be here on Wednesday.
Posted 05 May 2013 - 11:02 PM
Posted 05 May 2013 - 11:40 PM
Posted 07 May 2013 - 08:59 PM
Posted 08 May 2013 - 07:22 AM
I too have been in the dead VX HC situation. I had a very nice experience with Celestron's customer service despite my dismay that a brand new piece of equipment failed. They replaced the HC immediately with zero cost to me. I've used the new HC several times with no problems.
Posted 08 May 2013 - 11:25 AM
Posted 08 May 2013 - 07:33 PM
Posted 08 May 2013 - 09:04 PM
Let me say that Celestron has the best values in mounts today, but they also seem to stumble on QC and sit back and wait for returns rather than acknowledging a problem and proactively shipping replacement HCs to dealers.