Jump to content


Photo

Is D&G still around?

  • Please log in to reply
22 replies to this topic

#1 Leatherneck15

Leatherneck15

    Explorer 1

  • -----
  • Posts: 61
  • Joined: 28 Oct 2008
  • Loc: United States of America

Posted 09 July 2013 - 04:40 PM

I sent an e-mail to Barry and have not received a response. Anybody know about or hear of any problems?

#2 plyscope

plyscope

    Apollo

  • -----
  • Posts: 1484
  • Joined: 23 Nov 2006
  • Loc: Perth, West Australia

Posted 09 July 2013 - 04:45 PM

It's not unusual for Barry to be slow to respond to emails. Try again in a week or two or try calling on the phone.

#3 sgorton99

sgorton99

    Gemini

  • *****
  • Posts: 3492
  • Joined: 30 Apr 2008
  • Loc: Wisconsin, Madison

Posted 09 July 2013 - 05:09 PM

Don't email. Don't leave a voicemail. Just keep calling until you get him.

#4 jrbarnett

jrbarnett

    Eyepiece Hooligan

  • *****
  • Posts: 20490
  • Joined: 28 Feb 2006
  • Loc: Petaluma, CA

Posted 10 July 2013 - 10:27 AM

If you've already placed and order, and are wondering when you'll receive your scope, take any estimate provided when you ordered it, double it, then double that again, and then double that a third time, and you have your answer. :grin: Too bad Rob Teeter doesn't make long focus large aperture achromats.

- Jim

#5 mikey cee

mikey cee

    Cosmos

  • *****
  • Posts: 8118
  • Joined: 18 Jan 2007
  • Loc: bellevue ne.

Posted 10 July 2013 - 01:02 PM

Just make sure they have a courtyard at the retirement home. :lol: Mike

#6 kevint1

kevint1

    Viking 1

  • *****
  • Posts: 579
  • Joined: 19 Apr 2011
  • Loc: West Michigan

Posted 10 July 2013 - 04:52 PM

We have a saying at my place of business ... "Communication is the key to our success"

#7 Bomber Bob

Bomber Bob

    Vanguard

  • *****
  • Posts: 2345
  • Joined: 09 Jul 2013
  • Loc: The Deep South, USA

Posted 10 July 2013 - 05:28 PM

Looks like D&G are still in business: http://www.dgoptical.com/

I miss my 5" f/10 - sold it about 10 years ago to a scientist at the Space Telescope Institute.

#8 terraclarke

terraclarke

    Fly Me to the Moon

  • *****
  • Posts: 5225
  • Joined: 29 May 2012
  • Loc: The Bluegrass State

Posted 10 July 2013 - 06:32 PM

Looks like D&G are still in business: http://www.dgoptical.com/

I miss my 5" f/10 - sold it about 10 years ago to a scientist at the Space Telescope Institute.


Hmmmmmm, if it was an F12 I think I just might know the guy who bought it.

#9 bluestar

bluestar

    Surveyor 1

  • -----
  • Posts: 1715
  • Joined: 06 Nov 2005
  • Loc: Maryland Eastern Shore

Posted 10 July 2013 - 07:38 PM

It's the 4th of July holiday fer cris sakes. He's prolly on vacation.

Barry is old school...telephone is best. If he's home he'll answer or return promptly. Been my best way to contact him.

#10 bluestar

bluestar

    Surveyor 1

  • -----
  • Posts: 1715
  • Joined: 06 Nov 2005
  • Loc: Maryland Eastern Shore

Posted 10 July 2013 - 07:52 PM

We have a saying at my place of business ... "Communication is the key to our success"


Not all small shops have time to spend on the computer for e-mails. I'm running into this comment a lot on my O gauge trains forum; shop owners are recommending an e-mail with an old-fashion followup telephone call. Seems a common trait with these old-school fellas and fellow gray hairs playing with their trains...Company 7 in Laurel, Maryland also operates primarily by telephone. One guy managing the shop and they are often overwhelmed by e-mail.

#11 joseph daukantas

joseph daukantas

    Lift Off

  • -----
  • Posts: 22
  • Joined: 16 Aug 2011

Posted 10 July 2013 - 09:49 PM

Old school yes, some people like to talk to other persons, not use electronics to do it for them.

I'm very old school!

Joe D.

#12 jrbarnett

jrbarnett

    Eyepiece Hooligan

  • *****
  • Posts: 20490
  • Joined: 28 Feb 2006
  • Loc: Petaluma, CA

Posted 10 July 2013 - 10:35 PM

I wonder how it is that other small shops like Astro-Physics, TEC, Teeter, etc., all mange to answer both e-mail and the telephone? Seriously, there's no excuse to provide an e-mail address and then not respond to e-mails received at that address. It's just plain bad business/poor customer service. If you're not going to answer e-mail, don't provide an e-mail address. Duh!

Mi dos centavos.

- Jim

#13 bluestar

bluestar

    Surveyor 1

  • -----
  • Posts: 1715
  • Joined: 06 Nov 2005
  • Loc: Maryland Eastern Shore

Posted 11 July 2013 - 12:41 AM

Barry doesn't have a "Marj" helping answer his phone and staffing his office. Barry's e-mail and calls are often returned from his house, by himself, at the end of the day. It may not be logical, and can be frustrating, but it is often reality. In this hectic and impersonal electronic age I'm e-mailing less and one-on-one'ing more; the opportunity to one-on-one is an actual plus nowadays, getting to talk to a real person.

#14 TG

TG

    Apollo

  • -----
  • Moderators
  • Posts: 1299
  • Joined: 02 Nov 2006
  • Loc: Latitude 47

Posted 11 July 2013 - 06:11 PM

FWIW, I needed a backplate for my refractor, emailed Barry who told me to send in $200 and got the backplate a couple of weeks later. So there can be signs of life on the other end when using email only.

Tanveer.

#15 Starlon

Starlon

    Mariner 2

  • -----
  • Posts: 243
  • Joined: 17 Apr 2006
  • Loc: desert, USA

Posted 11 July 2013 - 08:01 PM

I wonder how it is that other small shops like Astro-Physics, TEC, Teeter, etc., all mange to answer both e-mail and the telephone? Seriously, there's no excuse to provide an e-mail address and then not respond to e-mails received at that address. It's just plain bad business/poor customer service. If you're not going to answer e-mail, don't provide an e-mail address. Duh!

Mi dos centavos.

- Jim


I'll second that. I ordered the 6" F-15 (this was in the mid 90's) and thought I'd die of old age before I got it. That was after writing - then calling Barry, repeatedly. I see he still is using my critique, re: the 6". It was a great scope. You must have a great product to survive this long with such.. lackadaisical customer service as D&G has. Keep calling him ! In the end you will have a fine scope.

#16 sgorton99

sgorton99

    Gemini

  • *****
  • Posts: 3492
  • Joined: 30 Apr 2008
  • Loc: Wisconsin, Madison

Posted 11 July 2013 - 08:39 PM

A little over 5 months to get my last lens back from cleaning...

#17 The Ardent

The Ardent

    Apollo

  • *****
  • Posts: 1222
  • Joined: 24 Oct 2008
  • Loc: Virginia

Posted 11 July 2013 - 11:10 PM

I'll call soon, I need a dew shield.

Attached Files



#18 watcher

watcher

    Vanguard

  • *****
  • Posts: 2120
  • Joined: 21 Nov 2007
  • Loc: St. Louis, MO

Posted 11 July 2013 - 11:44 PM

He's got enough business to keep him going for quite some time. Does it really matter to him if he ticks off a few people by not getting back to them? I doubt it.

#19 t.r.

t.r.

    Skylab

  • *****
  • Posts: 4485
  • Joined: 14 Feb 2008
  • Loc: 1123,6536,5321

Posted 12 July 2013 - 08:28 AM

The last time I spoke with Barry (October) he was busy with both the business and giving lectures at a local college. He has a lot on the plate...I'd give him a break and keep trying.

#20 mikey cee

mikey cee

    Cosmos

  • *****
  • Posts: 8118
  • Joined: 18 Jan 2007
  • Loc: bellevue ne.

Posted 12 July 2013 - 10:24 AM

He's got enough business to keep him going for quite some time. Does it really matter to him if he ticks off a few people by not getting back to them? I doubt it.

Joe, Joe, Joe. That is just plain mean. :lol: Mike

#21 bluestar

bluestar

    Surveyor 1

  • -----
  • Posts: 1715
  • Joined: 06 Nov 2005
  • Loc: Maryland Eastern Shore

Posted 13 July 2013 - 07:41 AM

A little over 5 months to get my last lens back from cleaning...


My last conversation Barry tends to lens cleaning, restoration work, submitted-for-testing, special projects on Fridays...and I'm sure he has a que for this work.

#22 bremms

bremms

    Mercury-Atlas

  • *****
  • Posts: 2706
  • Joined: 31 Aug 2012
  • Loc: SC

Posted 13 July 2013 - 08:26 AM

That wasn't mine Terra, but I could find out. I bought a lens from Barry and built a scope around 2001, I ended up selling the OTA since I wasn't doing any observing at the time. Mine is east to spot since it is bare aluminum and has a brass sliding dovetail focuser with a copper drawtube. I do have an 1992 5" D&G in my current stable.
May be up for sale soon.

#23 PhilCo126

PhilCo126

    Gemini

  • -----
  • Posts: 3269
  • Joined: 14 Jan 2005
  • Loc: coastline of Belgium

Posted 15 July 2013 - 09:32 AM

:graduate: D & G stands for Dudley Mike & Greiner Barry






Cloudy Nights LLC
Cloudy Nights Sponsor: Astronomics