NOT a good start. Celestron AVX here a NO GO
Posted 22 August 2013 - 08:22 PM
NOW, and I don't want to complain because I got a new EQ head, but OPT could have handled this differently. Vinnie told me to send it back and when he had a tracking number to call him, he'd send one right out. He also said "Do NOT write or mark on the original box the mount was in since we re-use them and Celestron gives us a hard time." So I had Pack-N-Mail put it in a bigger box, put peanuts in it, pack it up and ship it for $55 since I respected his request and felt he would attempt to reciprocate. I told him I paid shipping so if he could expedite it for my upcoming nights of observing I would appreciate it greatly. He said "I'll do what I can." Took a whole week to get here ground. The $55 is not the big deal, I can afford that, I just think it could have been handled better so I'm not sure where my next purchase comes from. So now two weeks later almost, finally have a mount and it's freaking raining....
I don't expect them to not make a profit, but maybe two or three day would have been nice rather than eight day. Sure would have assured my future business with them. Or maybe they could have reimbursed what I paid to ship it to them. I could have slapped a label on the original box and shipped it for $30 and not worried about what Celestron told them.
I try not to be too critical, but I run a business and the customer service is reflected in what the employees do when things go WRONG, not right. Service Recovery is what separates the men from the boys in retail. I like OPT, just a bit disappointed in this transaction.
I will post a first light when it stops raining, I'm just not sure anyone will learn anything from this newbie...
Posted 22 August 2013 - 08:27 PM
The bright side is, you have choices who to purchase from.
Posted 23 August 2013 - 02:12 AM
Thanks CN's people .
Perfect goto's every time , I love mine .
Because someone else may experienced the same issue and had a simple/immediate remedy.
Posted 23 August 2013 - 04:05 AM
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Posted 23 August 2013 - 11:11 AM
I'll be carefully checking the return policy fine print before anyone gets my business from now on.
Posted 23 August 2013 - 01:32 PM
Posted 25 August 2013 - 09:55 PM
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Posted 06 September 2013 - 09:49 AM
I have a dumb question, somewhat related. If I view tonight, and my scope gets slightly dewy wet (SV 102ED), can i cover it with a cover (like a BBQ grill cover) and leave it OK? Does anyone worry about the dew trapped under the cover? The plan is to hibernate it while I grab some shut eye then get up again and view.
Well I don't have as much dew in New Mexico as you may have, but I do worry about rain. For my LX850, I temporarily went with a BBQ cover for the mount, using a 1" nylon strap around the middle to hold it in place. This worked surprisingly well.
Now I have a Telegizmos 365 cover (there are several models to choose from). Folks even in Florida and the soggy SE have had great success with it.
Posted 06 September 2013 - 09:53 AM
Dew Shield and Dew Heater should be enough.
Posted 06 September 2013 - 11:40 AM
Posted 07 September 2013 - 09:43 AM
Posted 07 September 2013 - 10:29 AM
Since you say you can hear the motor running but the mount is not moving in Dec it sounds like the clutches need to be tightened. The clutches need to be tight for the motors to engage with the axis of the telescope. If the clutches are loose you can move the mount on its axis without the motors being on, when the clutches are tight the axis will only move in direct response to the motors. You want the clutches tight most of the time, the only time to loosen them is to manually return the mount to its index positions, or balance the mount when mounting a scope.
Posted 07 September 2013 - 10:50 AM
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