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Double emails from astronomics?

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#1 gillmj24

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Posted 28 August 2013 - 09:33 AM

Is anyone else getting double emails for every sale? I'd rather receive two than none so I don't want to unsubscribe, I'm just wondering if the problem was just me or not. Both emails are sent about 10 minutes apart to the same address, so it's not like auto-forwarding of my alternate email is to blame.

Not a huge deal, and not complaining.... just curious!
Thanks!

#2 MikeCatfin

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Posted 28 August 2013 - 09:55 AM

I too get the emails in duplicate and like you did not want to unsubscribe fearing I would get none.

#3 frebie

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Posted 28 August 2013 - 11:24 AM

Sorry that you both have had double emails filling your inbox. You are probably signed up on both the Astronomics and Cloudy Nights mailing lists.

Next time you get duplicate emails, go to the bottom of each email. You'll see a line that says "You are receiving this email because you opted in at our website www.astronomics.com" or ends with "our website www.cloudynights.com."

Below that will be a line that says "Unsubscribe your email address @ (the address of either of our websites)."

Choose the duplicate email you want to stop getting, click on the "Unsubscribe" link, and you will be unsubscribed from that particular mailing list. That should solve the problem. If not, give us a call and we'll see if we can figure out where the problem lies. Hope this helps.

#4 Starman27

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Posted 28 August 2013 - 01:55 PM

So that's why. I just thought I was special. Thanks for the fix.

#5 gillmj24

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Posted 28 August 2013 - 04:11 PM

Ahaa!! Thanks for the clarification. Yes upon closer inspection, one email is from my cloudynights subscription and the other is from my customer account as astronomics.

#6 RAKing

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Posted 28 August 2013 - 04:57 PM

Thanks for asking the question, Joe!

I've been wondering about this for a while, too.

Ron

#7 WOBentley

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Posted 28 August 2013 - 08:15 PM

I get both too...one a noticeable increment of time before the other...probably reflects the two different list send times

#8 faackanders2

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Posted 30 August 2013 - 03:59 PM

Is anyone else getting double emails for every sale? I'd rather receive two than none so I don't want to unsubscribe, I'm just wondering if the problem was just me or not. Both emails are sent about 10 minutes apart to the same address, so it's not like auto-forwarding of my alternate email is to blame.

Not a huge deal, and not complaining.... just curious!
Thanks!


They sen 1, 2, 3 and 4 of 4 in a four part email. at least they were numbered.

#9 gillmj24

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Posted 03 September 2013 - 09:26 PM

Right. I got 8 because of my two subscriptions.






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