Jump to content


Photo

Ioptron IEQ45 and Sky Sarfari issues

  • Please log in to reply
4 replies to this topic

#1 rob288

rob288

    Vostok 1

  • -----
  • Posts: 105
  • Joined: 13 May 2008
  • Loc: South Canterbury, New Zealand

Posted 19 September 2013 - 06:32 PM

Perhaps you knowledgeable people can help because Ioptron don't want to know about our issues, they have simply ignored requests for assistance by email.

We have a IEQ45 mount, running 8407 firmware, we cannot get the ipad to communicate with the mount. IEQ45 8407 is not listed as an option in the Sky Safari mount selection list.

Can anybody help, ? Do we need to revert to 8406 firmware?

#2 btschumy

btschumy

    Vendor - Simulation Curriculum

  • *****
  • Vendors
  • Posts: 2161
  • Joined: 13 Apr 2004
  • Loc: Longmont, CO, USA

Posted 20 September 2013 - 08:39 AM

The currently shipping version of SkySafari doesn't support the 8407. However, we just submitted a new 3.8.2 release that will. Wait a few days.

Bill

#3 rob288

rob288

    Vostok 1

  • -----
  • Posts: 105
  • Joined: 13 May 2008
  • Loc: South Canterbury, New Zealand

Posted 20 September 2013 - 04:27 PM

Thanks Bill, can always count on you and Tim for great support.

#4 rob288

rob288

    Vostok 1

  • -----
  • Posts: 105
  • Joined: 13 May 2008
  • Loc: South Canterbury, New Zealand

Posted 24 September 2013 - 09:10 PM

Bill, got the 3.8.2 update today and has solved our issues with the Ioptron IEQ45 mount with 8407, thanks so much to you and the team, great service. just a pity Ioptron wouldn't provide the same level of service.

#5 btschumy

btschumy

    Vendor - Simulation Curriculum

  • *****
  • Vendors
  • Posts: 2161
  • Joined: 13 Apr 2004
  • Loc: Longmont, CO, USA

Posted 24 September 2013 - 09:16 PM

Glad to hear it is working for you. Thanks for letting us know.






Cloudy Nights LLC
Cloudy Nights Sponsor: Astronomics