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Another OpticsPlanet heads up

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#1 Paco_Grande

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Posted 08 November 2013 - 09:43 PM

Due to another CN'er having recent trouble with OpticsPlanet, thought I'd share my own experience of late.

On Oct 30 I ordered the Ares 6 Dobsonian telescope from OpticsPlanet. Sounds like a great deal. Too good to be true? 5 days later it shipped even though their online inventory showed 7 on hand. Whatever, I was not in a hurry. However, they charged my credit card on Oct 31 and didn't ship until Nov 4 - that is not OK in my book.

The base unit arrived today but not the OTA. That happens, too; one of two packages arrive. Ok, so maybe Monday? We'll see. FedEx ground tracking showed it was delivered. But what about package 2? :p

In the meantime, you should see the package that did arrive. It looks like a gorilla beat it with an ugly stick. It had already been opened and taped closed - there is more tape on the package than cardboard. So what did they ship me? I don't know yet, I'm not doing anything until the OTA arrives: if it arrives.

I'm willing to give a vendor the benefit of the doubt if they deserve it. I will never purchase from OpticsPlanet again due to charging my card several days before shipping. If you choose to, caveat emptor.

More as things develop.


#2 GOLGO13

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Posted 08 November 2013 - 09:53 PM

Seems like shipping people are mad lately. One of my eyepieces came and the box was beat up pretty good. My wife said she heard a loud thud when it got dropped off by the mail person. I guess they must know it's something expensive in the box. Luckily Pentax does an outstanding job packing their eyepieces and it was just fine.

So far I have had good luck with Orion, Astronomics (our sponsor), Adorama (packing wasn't spectacular), Optcorp, eyepiecesetc.com (Don's site).

#3 Locoman

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Posted 08 November 2013 - 09:57 PM

Post deleted by WOBentley

#4 herrointment

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Posted 08 November 2013 - 10:48 PM

Post deleted by WOBentley

#5 DavidOpticsmart

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Posted 08 November 2013 - 10:50 PM

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#6 Paco_Grande

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Posted 09 November 2013 - 12:40 PM

Oh my, I am VERY sorry. I meant Optics Planet. Darn it!

#7 DavidOpticsmart

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Posted 09 November 2013 - 03:04 PM

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#8 lamplight

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Posted 09 November 2013 - 03:13 PM

Apertura dobs rock, thanks for your great support we read about here all the time , David!

#9 DavidOpticsmart

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Posted 09 November 2013 - 06:22 PM

Thanks Matt!

#10 tnakazon

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Posted 09 November 2013 - 08:24 PM

On Oct 30 I ordered the Ares 6 Dobsonian telescope from OpticsPlanet. Sounds like a great deal. Too good to be true? 5 days later it shipped even though their online inventory showed 7 on hand. Whatever, I was not in a hurry. However, they charged my credit card on Oct 31 and didn't ship until Nov 4 - that is not OK in my book.

The base unit arrived today but not the OTA. That happens, too; one of two packages arrive. Ok, so maybe Monday? We'll see. FedEx ground tracking showed it was delivered. But what about package 2? :p

In the meantime, you should see the package that did arrive. It looks like a gorilla beat it with an ugly stick. It had already been opened and taped closed - there is more tape on the package than cardboard. So what did they ship me? I don't know yet, I'm not doing anything until the OTA arrives: if it arrives.

I'm willing to give a vendor the benefit of the doubt if they deserve it. I will never purchase from OpticsPlanet again due to charging my card several days before shipping. If you choose to, caveat emptor.

More as things develop.

Ordered mine on November 2nd, and only the rocker box unit arrived today (November 9th), with the shipment looking much the worse for wear. On the box there are/were two orange stickers - one is mostly torn off. They said "Multi-Volume Set Please Do Not Separate". It looked like someone opened the box and closed it up again. The original packing slip pouch on the box was opened and the slip plus a couple of advertisement cards were put in another plastic pouch with ziplock on it. Was worried when the 2nd box with the OTA didn't show up. Hope it shows up soon...

#11 Paco_Grande

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Posted 09 November 2013 - 08:35 PM

Ordered mine on November 2nd, and only the rocker box unit arrived today (November 9th), with the shipment looking much the worse for wear. On the box there are/were two orange stickers - one is mostly torn off. They said "Multi-Volume Set Please Do Not Separate". It looked like someone opened the box and closed it up again. The original packing slip pouch on the box was opened and the slip plus a couple of advertisement cards were put in another plastic pouch with ziplock on it. Was worried when the 2nd box with the OTA didn't show up. Hope it shows up soon...


Bummer. Well, at least they're consistent. :lol:

#12 mamamia

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Posted 09 November 2013 - 09:01 PM

IMHO they are too big to care about customers, have antiquated supply chain management system. My $1.9K is still yet to be credited, even after 3-4 days they got their shipment back.

#13 lamplight

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Posted 09 November 2013 - 09:26 PM

Tnakazon : I had a 3 box delivery get mixed up too. I got 2/3 of my new scope Friday, gotta wait till Monday for the rest. :( it was a Purely fedex snafu in this case.

#14 Paco_Grande

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Posted 09 November 2013 - 09:46 PM

Matt, I think it's a combination of things regarding multi-package shipments and I don't think it's a mistake. I think it has to do with the aggressively priced shipping being offered to vendors by FedEx. They make it cheap by allowing for how the local FedEx units want to load the truck. If #2 of 2 doesn't fit, it doesn't go. Their tracking shows it's been delivered, but they don't say if all the packages were delivered.

I'm not sure this is a good way to do business. But what do I know. This is a whole new world. There is No Country for Old Men. Like me. :p

#15 tnakazon

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Posted 09 November 2013 - 10:41 PM

Matt and Phil,

As long as there's an address sticker on the box with the OTA, then no worries - I'm sure I'll get it eventually. The sticker(s) that said "Multi-Volume Set, Please Do Not Separate" got me worried that the address sticker was only on the box that I got today (Dob base).

BTW, I ordered the Bushnell Ares 5 from Optics Planet back in 2011, pleased with that scope (and the delivery).

#16 WOBentley

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Posted 11 November 2013 - 07:06 PM

This thread has been edited both to remove a reference to the incorrect vendor and to eliminate comments that either no longer made sense after initial editing. I would also like to mention that using symbols to allow the use of unacceptable language is not allowed.
Thanks for your cooperation

#17 sslcm56

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Posted 11 November 2013 - 07:38 PM

Being a FedEx driver I have a couple of tings to say...1st and foremost call 1-800 gofedex ad file a claim right now!!
If I go to a shipper to make a pickup and two packages have the same tracking number on the one doesn't go. 9 out of 10 times it is the shipper trying to get free shipping. Not all are like this...some just print out the same label sent by email more then once to save time. The extras still don't go. Watch something about high speed conveyer systems. How do you think 100's of 1000's of packages get sorted in a single night. If you put a healthy and strong person in one end they would be WAY more then dead when they came out the other. NOW.....when I'm loading my truck and a box appears damaged it goes to QA is opened and inspected before it goes on my truck. I'm NOT getting blamed for it. The same thing goes for duplicate tracking labels if I'm standing in front of your house. One goes back till the next day. Either way call the shipper then the 800 number NOW! The longer you wait the less your chances of getting a proper settlement.

Steve

#18 herrointment

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Posted 11 November 2013 - 07:55 PM

Steve, thank you for posting that.

Mucho needed around here.

#19 tnakazon

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Posted 12 November 2013 - 12:11 PM

Being a FedEx driver I have a couple of tings to say...1st and foremost call 1-800 gofedex ad file a claim right now!!
If I go to a shipper to make a pickup and two packages have the same tracking number on the one doesn't go. 9 out of 10 times it is the shipper trying to get free shipping. Not all are like this...some just print out the same label sent by email more then once to save time. The extras still don't go. Watch something about high speed conveyer systems. How do you think 100's of 1000's of packages get sorted in a single night. If you put a healthy and strong person in one end they would be WAY more then dead when they came out the other. NOW.....when I'm loading my truck and a box appears damaged it goes to QA is opened and inspected before it goes on my truck. I'm NOT getting blamed for it. The same thing goes for duplicate tracking labels if I'm standing in front of your house. One goes back till the next day. Either way call the shipper then the 800 number NOW! The longer you wait the less your chances of getting a proper settlement.

Steve

Steve - I called the number but all I got was a voice message saying they delivered my order (only received 1 out of 2 boxes however) - couldn't reach a live person. The online Fedex travel history says the total pieces of shipment was only 1. So I called Optics Planet and they said they would get someone from logistics to help track it down for me. I went to the Fedex claims online, but the only option they had was for damaged packages, not a missing part (box) of a shipment.

Thanks again for your advice/info!

#20 sslcm56

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Posted 12 November 2013 - 09:12 PM

Being a FedEx driver I have a couple of tings to say...1st and foremost call 1-800 gofedex ad file a claim right now!!
If I go to a shipper to make a pickup and two packages have the same tracking number on the one doesn't go. 9 out of 10 times it is the shipper trying to get free shipping. Not all are like this...some just print out the same label sent by email more then once to save time. The extras still don't go. Watch something about high speed conveyer systems. How do you think 100's of 1000's of packages get sorted in a single night. If you put a healthy and strong person in one end they would be WAY more then dead when they came out the other. NOW.....when I'm loading my truck and a box appears damaged it goes to QA is opened and inspected before it goes on my truck. I'm NOT getting blamed for it. The same thing goes for duplicate tracking labels if I'm standing in front of your house. One goes back till the next day. Either way call the shipper then the 800 number NOW! The longer you wait the less your chances of getting a proper settlement.

Steve

Steve - I called the number but all I got was a voice message saying they delivered my order (only received 1 out of 2 boxes however) - couldn't reach a live person. The online Fedex travel history says the total pieces of shipment was only 1. So I called Optics Planet and they said they would get someone from logistics to help track it down for me. I went to the Fedex claims online, but the only option they had was for damaged packages, not a missing part (box) of a shipment.

Thanks again for your advice/info!



Man I'm sorry that you are having trouble with the 800 number. My only advise there is to NOT push any buttons and see if someone comes online. I have never filed a claim but I know that people do. When a delivery is disputed as a driver I have to go by there and help to find it. It is mostly just for show because it is almost always found before I get there. It's just my opinion and certainly not FedEx's that you are doing the right thing by getting the shipper involved.

#21 Paco_Grande

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Posted 12 November 2013 - 09:33 PM

Since the dob base arrived last Friday, as of this evening the OTA has not been delivered so I will be making some calls tomorrow. I think waiting this long is long enough.

Considering two of us are experiencing the exact same thing, something stinks...

#22 tnakazon

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Posted 15 November 2013 - 03:57 PM

Re: the FedEx 800 number, after responding to two sets of automated questions - type of problem, order delivery - I did get a live person, who confirmed that their records only show one piece (the rocker box base) received from Optics Planet for FedEx to ship. So I contacted OP again and they said they are still checking with the people at the warehouse who made the shipment. Looks like they only sent out the 1 piece - the stickers on the box (saying it was 1 of 2 items and that it was a part of a multi-shipment set) was probably from an earlier shipment that used the same box, according the Fedex person. So it looks to be an OP error and not FedEx.

#23 Paco_Grande

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Posted 16 November 2013 - 11:39 AM

That's my take as well. I'm in the same boat as of yesterday, OP sent the issue to "Logistics." Honestly, I don't think it will be their fault, either. I think the problem is the pick list printed from their system is wrong. Why else would both of us get only the one box? The shipping guys just pull stuff off the shelf according to the pick list.

My guess? Getting the complete scope at our homes will end up being a 3-4 week adventure. :p

#24 tnakazon

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Posted 16 November 2013 - 05:33 PM

I called OP Tuesday, and then called them on Friday, but no word yet from their logistics group on the whereabouts of the 2nd shipment (the OTA).

Not good - it doesn't seem like Optics Planet carries the Bushnell Ares 6 anymore, either through their website or Amazon.com. So if worse comes to worse, we won't be getting the scope. I had a feeling that getting this scope was too good to be true...

It first became available from OP beginning around fall of 2010 for $219.95 - by the end of fall 2011, it was out of stock. It began to sell like hotcakes once the word got out about this scope on CN and other astro forums.

#25 ngc2289

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Posted 17 November 2013 - 12:49 AM

I was just on OP's website, and it says the Bushnell Ares 6 has been discontinued by the manufacture.






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