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#176 Greyhaven

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Posted 21 October 2014 - 09:55 AM

 

I've asked the guys at Starry Night about making their own forum, not that place called Yahoo groups, so that users of the software could help each other with problems and have honest and open dialogue with the developers on more than one occasion but it fell on deaf ears. I was also a moderator on their self support pages but that was swiftly taken away from me without being even told probably due to the fact that I myself was too critical of the product. I'm fed up with having to constantly send in support tickets and everything being conducted under cloak and dagger on a one-to-one basis via personal email. It's really not on!

 

We do have forums.  Although I've only been with Simulation Curriculum for about 10 months, I believe these forums have existed for quite some time.

 

See the left hand menu on this page.

 

https://support.simu...iculum.com/home

 

Bill, the forum link seems to be very inactive. The posts in the majority of threads have not been active since last spring. Am I missing something? I really think the site needs to far more interactive to be of any real value to the SNP7 users. This thread on CN seems more alive than the one you posted. Perhaps some rethinking of its format should be considered so to encourage active participation.

Grey


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#177 btschumy

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Posted 21 October 2014 - 10:03 AM

Well, we can't force people to use our forums.  Maybe we should stop responding in the Cloudy Nights forum to drive traffic there?

 

I will discuss it with the rest of the Simulation Curriculum team to see what can be done.


Edited by btschumy, 21 October 2014 - 10:04 AM.


#178 NorthWolf

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Posted 21 October 2014 - 10:46 AM

How about just answering some of my questions here, it will save everyone time, check my last post if you want...thanks


Edited by NorthWolf, 21 October 2014 - 11:04 AM.


#179 firstmagnitude

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Posted 21 October 2014 - 04:44 PM

Starry Night Pro 6 with a larger Moon on August 21, 2017 than SNP 7.

 

6.jpg


Edited by firstmagnitude, 21 October 2014 - 10:26 PM.


#180 btschumy

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Posted 21 October 2014 - 08:32 PM

How about just answering some of my questions here, it will save everyone time, check my last post if you want...thanks

 

Remember, I work on SkySafari, not Starry Night.  However, I can answer some of your questions.

 

 

Are you able to add new comets? Are you able to add telescopes and eyepieces of choice or at the very least, have some popular choices been added? Are you able to test the field of view with the eyepieces you add?

 

Yes, you can add new comets via the Orbit Editor.

 

You are able to add eyepieces, scopes, barlows, binoculars and display FOV circles based upon them.

 

Your other questions about performance are harder to answer and of course depend on your computer hardware.  The developers have certainly focused a lot of attention on performance though.



#181 NorthWolf

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Posted 21 October 2014 - 08:54 PM

Bill, first I apologize, I forgot you are working at Sky Safari. 2nd, thanks for that information, those features alone will make me buy it. I like the graphics primarily. Thanks again.


Edited by NorthWolf, 21 October 2014 - 08:54 PM.


#182 btschumy

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Posted 21 October 2014 - 09:11 PM

SkySafari was acquired by Simulation Curriculum so I am part of the company.  However, most of my time is spent on SkySafari.  I'm not as familiar with the Starry Night feature set.  Nevertheless, I will try to answer questions about it as they arise.



#183 jaf

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Posted 23 October 2014 - 08:22 PM

I would really like to see the side panel as a tear-off window so on my desktop system I can put it on my second monitor.  This gives me most of my main monitor for the sky and all the features on the side panel available on the second monitor without going back-and-forth.  Dual monitor support is pretty common these days on most graphics intensive applications.  Of course it's a different story when in the filed using a  laptop/tablet.

 

Also, since this is stated elsewhere in the forum as "a complete re-write...." I'm surprised there's not a 64 bit version (as well as dual monitor support.)  And what about GPU support?  What about multi-cores?

 

I'm not really as up-to-speed on V7 as I would like (I do own it) so maybe this is all planned or already implemented.  Or there's a good reason it isn't or won't be.  But I believe SN should be "cutting edge" especially considering it's price.


Edited by jaf, 23 October 2014 - 08:28 PM.

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#184 Greyhaven

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Posted 25 October 2014 - 01:56 PM

New Update available today.

Grey



#185 firstmagnitude

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Posted 28 October 2014 - 09:27 AM

To keep whoever is interested about the latest incorrect eclipse information, I have been emailing "StarryNightGuy" Dave Whipps about how eclipses are portrayed in SNP 7 since October 17. After four email responses, Dave said the following today - There are a lot of things going on around here right now, and I want to give this issue its due attention. Please be patient.

 

Actually, it's issues! I just love these type of answers with no time frame, and again, this was his fourth email with another ambivalent response. Sorry guys, SNP 7 is broke from what I need from it. Six...still using it!


Edited by firstmagnitude, 28 October 2014 - 10:07 PM.

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#186 Greyhaven

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Posted 28 October 2014 - 11:24 AM

Well, we can't force people to use our forums.  Maybe we should stop responding in the Cloudy Nights forum to drive traffic there?

 

I will discuss it with the rest of the Simulation Curriculum team to see what can be done.

I am curious,as to whether this will/has been discussed among the Simulation Curriculum Team.  I know this forum has in part been critical  of SNP7 and  is not under  control of the Simulation Curriculum Team but it does represent the real concerns of SNP7 users and potential users. I have been told that Simulation Curriculum does not feel that CN is the proper venue for discussion on issues with SNP7 and have been encouraged to use their forum, but I think this outlet offers the opportunity for a wide spectrum of interested amateurs to share SNP7 experiences, hopefully both good and bad. I think it would be unfortunate  if this forum was boycotted by the Simulation Curriculum Team just to drive traffic to their site and avoid any negative comments on a public forum. It has only been a few days since this comment was posted so I'm uncertain as to the effect on this forum it will have. I do feel that free, open and polite discussion should be encouraged and I hope will it continue here.

Grey


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#187 btschumy

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Posted 28 October 2014 - 11:55 AM

Grey,

 

I don't think we are boycotting this site at all.  We will chime in where appropriate.  However this is *not* the place for detailed technical support.  Believe it or not the Cloudy Night "Terms of Service" restrict what vendors can do on the forums.  If it is a question that can be answered in a few sentences, then I, or someone on the Starry Night team, will generally do so.

 

You can discuss SN7 issues all you want here.  Just don't expect us to become involved with more involved support issues.

 

Bill


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#188 Greyhaven

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Posted 29 October 2014 - 12:44 PM

Bill "Boycotting" was probably the wrong way for me to rephrase your " Maybe we should stop responding in the Cloudy Nights forum..."  I'll try to keep that in mind- if- there is a continuing dialogue here with members of the Simulation Curriculum team. I don't want this to be a hostile environment for the Simulation Curriculum team or Cloudy Nights members and I will continue to monitor the Simulation Curriculum  site and hope to find more current and applicable information, for me, there. I also hope Cloudy Nights members keep posting here their experiences and successes and issues as they do on other product specific threads. Our membership is our best resource.

Grey.


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#189 firstmagnitude

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Posted 30 October 2014 - 08:24 PM

Is anyone else seeing this in SNP 7? A khaki colored black sky, or whatever the sky color is, compared to the black moon. I checked in SNP 6 and the sky is black.compare.png I tried bringing this up with another individual, but he couldn't see the khaki color.

 

I find the limb darkening more realistic in 6.


Edited by firstmagnitude, 30 October 2014 - 08:45 PM.







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