My little Agatha. You left too soon. My furry friends, past and present, are always with me.
Quote: With a small firm like this I would have hoped that they tested each mount before they sent it out.
Celestron EDGE 11/CGEM | Stellarvue SVR90T-25FT20MM ES100 | Televue 31MM Nagler T5 | Televue 11mm Nagler T6 | Televue 2X PowerMate Sky Safari 4 | SkyFi
Adam AP Mach 1, Rob Miller TRI36L, Celestron 8" Edge HD Hyperion 17mm, Celestron 40mm Plossl, TMB 7mm & 9mm WO 66, Lunt LS60/B1200 PT, CG-5 Clone STF-8300m Pro Package, Honis-Modified Canon XS, Un-modded T1i, SSAG, TSOAG9, SX Lodestar
Lackawanna Astronomical Society
Clear skies - Jim Crazy PNW imager !
A-P Mach1 on 12" concrete pier - ROR structure.
Tak FSQ85-EDX, Tak FS-128. Orion 8" f/3.9 w/MoonLite motorized - MPCC MkIII CCD:
SBIG 8300M/FW8, Astrodon 36mm LRGB, 5nm Ha, 3nm SII, OIII - Canon EOS 6D unmod SSI3, SSAG,
Skytools3pro, MaxImDLpro, PSCS5, PSPpro, TheSkyX, TheSky6, BYE, StarTools
Orion XX14g -for visual- diags, ep's, accy tubes, Binocs .
Quote:I called Software Bisque this morning. I was told that no one would speak to me and I would have to post my problem on their support forum.
Quote:Quote: With a small firm like this I would have hoped that they tested each mount before they sent it out. From what I've read on SB forums (can't find the thread now), they do test each mount.
...I set everything up, turned the mount on and I was met by a horrendous buzz coming out of one of the motor housings and it would not connect with my laptop...
Quote:That problem degenerated into what I assume is a complete electrical failure of the mount.
Quote: I called Software Bisque this morning. I was told that no one would speak to me and I would have to post my problem on their support forum.
Quote:I just read their policy on warranty replacement of the control board. I pay them $300, they send me a new board and I install it. I send the old board back and they credit me $300. And I get to pay shipping both ways...
As I said, "An utterly disappointing experience."
My gear: --Celestron 8EdgeHD & 11EdgeHD | 80mm F/6 Triplet | Modified Canon T1i | QSI683WSG-8 | QHY5L-II | Celestron AVX mount | iOptron CEM60 mount | iOptron ZEQ25 mount --- My skies:
Takahashi FS78 AP 92mm F7 Stowaway AP 130mm F6 EDFs AP 155 F7 EDF AP 175 F8 my new baby AP 10 inch Mak AP 400 QMD AP 1200 Goto CP3
Quote:Astro-Physics encourages you to call them with a problem with their equipment. With AP even if the equipment is 20 years old plus they will work with you. I can't believe Software bisque does not have a customer sevice number and having to pay for parts and shipping is wrong.
"Coffee leads men to trifle away their time, scald their chops, and spend their money, all for a little base, black, thick, nasty, bitter, stinking nauseous puddle water." ~The Women's Petition Against Coffee, 1674If it ain't broke, fix it 'til it is.
Uncle Rod Uncle Rod's Astroblog: http://uncle-rods.blogspot.com/
I lost count of my scopes. Now I just want mobility. I came, I saw, I bought some interesting accessories, and put names to faces: NEAF 2012, ASAE 2012, SWAP 2013, ASAE 2013.
Quote:I am absolutely floored by this.Mr. Bisque himself attended ASAE last year. I expect if you come visit tucson in November, you may have the chance to talk to someone from SB where they can't duck out. -Rich
Quote:OPT should make it right. At least back when Mike Mower (if my memory is not flawed) managed the place l, that's how it was.
Dave Jessie Outreach Events
Quote:This is their policy concerning warranty replacement of the control board. your account will be credited the amount of the deposit.
Quote:Not that I am in the market for their products right now,but I think that this illustrates that this company does not care to stand behind their product.I won't be even looking into their product, period.