-Saad Paramount MX Starlight Xpress Lodestar Hutech OAG5 Losmandy G11 SBIG ST8300M. Tak FSQ-85EDX ATRC8 w/Moonlite My Astrophotography Gallery
David M. Douglass - Tempe, Arizona - http://www.az-dahut.net/
Quote:oh, so AP uses a master encoder for pre-programming the PEM?
C14 EdgeHD, C11 EdgeHD Zhumell 8" f/6 Newt AP1200GTO, CGEM DX, CG5-ASGT Rob Miller Tri36M tripod Canon Rebel XS, Atik 314L+, DSI pro I,II, QHY5L-II SX 7 FW with Astrodon LRGB, Ha 5nm Hutech OAG5, Rainbow Optics Grating Scorpio Observatory
Quote:And for all of you that are not going to purchase a SB product because of this thread.... Have you been following the other posts on products from other vendors ?? In todays marketplace, not every product is perfect every time. And... on CN, it appears that the minute something goes wrong, everyone wants to be a "pending customer" who is outraged, and is now going to "not buy from them"....
Adam AP Mach 1, Rob Miller TRI36L, Celestron 8" Edge HD Hyperion 17mm, Celestron 40mm Plossl, TMB 7mm & 9mm WO 66, Lunt LS60/B1200 PT, CG-5 Clone STF-8300m Pro Package, Honis-Modified Canon XS, Un-modded T1i, SSAG, TSOAG9, SX LodestarLackawanna Astronomical SocietyMy Astrobin
Quote:Good Grief people.... give it break !!SB has a long established history of quality products, and quality service. What we see here is one customer, who had an experience that he was not happy with.
Quote:Good Grief people.... give it break !!
Uncle Rod Uncle Rod's Astroblog: http://uncle-rods.blogspot.com/
Quote:This "phone support" thing is part of "something is not right"....I have had excellant support from SB. Most of the time, I post to their forum... and I always get a response, usually within a day or two... AND.... when they answer on the forum, the response is automaticcally sent to your email address. So you get the response both ways! ALWAYS !But to the point of the "no phone support". I have personally been able to speak to them on at least three different occassions, and they are very responsive. Now, as to "normal policy"..... yes, they would prefer that you post to the forums. I think there is probably a reason for that. Everyone can read the forums. And if you are having a problem, you may be able to find your answer there.
Deep Space Products
Quote:Makes sense (the encoder).
Quote:I know someone who received a brand new PMX with scratches on the fork/body and was returned for replacement.
http://www.astrobin.com/users/budman1961/ Meade LX3 8" OTA/IEQ45 Mallincam HyperPlus Color, QHY5L-II Mono Orion Mini Finder/Guider
14.5" Starmaster with ServoCat and Argo Navis 1966 Unitron 4" Model 152 EQ Tec 140 TV NP101 f/5.4 APO Telvue .8 Focal Reducer FLI ML8300 and CFW-2-7 filter wheel Astrodon Gen2 RGBL 2" filters Baader 2" Narrow Band Filters Borg 50mm Guide Scope/ATIK Titan Guide Camera AstroPhysics AP900 Losmandy GM-8 Gemini
- “ Great minds discuss ideas, average minds discuss events, small minds discuss people. ” — Hugh C. Cameron
Quote:OTOH ,a warranty that starts with "send us another $9K and ship the darn thing back to us at your expense and let's talk in a couple of months - and BTW have your lawyer call our lawyer" to me indicates lack of confidence in their own product or even worse that they expect 20% faulty products are getting shipped back that would ruin their bottom line.
Quote:everyone of the links to Bisque detailing the problems gives a "access denied" or page not found.
Quote:At least my mount is up and running now, albeit with a loaner board.
Quote:so why is it that there is far less complaining about AP mounts? it's probably because software wise they are far simpler..?