Quote:Anyone know what their deal is? I even called during their limited support hours and got passed off to one of the main people who didn't call me back.Chris
AT10RCF, TMB SV105 F6.2, C11, Obs 15, DS solarmax 40 AP900GTO QSI 683 & 640wsg-8 12' X 15'6" BYO http://www.astrobin.com/users/jaddbd/
Quote:Is there any other options besides them? I hate to get on a sinking ship. I'm glad to hear that it all eventually shows up. It kills me to see customer service suffer... How do companies expect to make money?
"My advice is free and worth every penny!"
AP 130EDF-GT & AP Mach1
C14-XLT & AP 900GTO
NW Mass, inches from Vermont
(well....it used to say that.....)
Quote:Chris, Thanks, if I had a dome I'd consider going that route. Unfortunately, at least from what I read, it doesn't have any use for a ROR. Roscoe, I get that's the usual experience. Perhaps it's my lifestyle (military background) where I prefer any news over just good news. I don't care if it's going to take 3 months, but if it's beyond what I'd expect from an online retailer of goods (1-5 days to ship unless it's documented on their website as backordered) I'd expect a courtesy, 'hey this is what's going on'. JD, I agree completely. I see it all the time and I talk about it quite a bit with our neighbors on things like electricians, plumbers, etc. They're great at their jobs and horrible business owners. I'm usually willing to wait quite a bit of time as long as you're willing to 'plan' it with me for when you can get to me. I just hate the 'I left a voice mail and you said you'd call back but didn't'. That gets me to immediately move on to someone else or learn how to do it myself.I'll keep in mine the firmware backup... Dropbox has it's uses. I was reading about all the trouble they were having with the newest release.And, I did end up with a shipping confirmation. It hasn't actually left, but they did finally put it in.