The Cloudy Nights forums are unique. We are the only astronomy related forums that request vendors post in specific areas only. By doing so members can feel free to make comments about products without having to fear offending a manufactuer.
However, with this comes an additional responsiblity. Since a vendor is not allowed to post on our forums, they are not able to give their side of story about customer interactions. In other words, they are not able to defend themselves if someone posts some remarks about a vendor's customer service. As moderators, we don't know when a member is telling the truth or merely making something up.
As you can see, we can't BOTH exclude vendors AND talk about their customer service. We have to choose one or the other.
To this end I am asking members to discuss Vendor service problems ONLY in the vendor forums. That way vendors can join the discussion and state their point of view.
I appreciate everyone's help in keeping these forums a friendly, family oriented forum.
Allister St. Claire