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"You get what you pay for" only works when a dollar has the same value everywhere. Since this isn't the case in the US by itself when talking about land and cost of living, we can throw that out the window when it comes to labor.

The failure is in the transition, you are right. But it may not just be the language barrier. If a company assumes that scripts are equivilent to training, they are wrong. Employees need a little hand-holding to get into the groove of things and recognize when something subtle is wrong. Looks to me like that is the case here.

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All we can do now is hope they learn from this mix up and never have it happen again.

I'm very surprised how understanding many customers are. Even after going through 5-6 months of a frustrating back and forth, with a product that continually came back with the same mechanical issues, people were still willing to do plenty of business with Meade in the future.

The main sentiments Ive heard are that people are willing to go through these stretched out repair periods simply to let Meade better themselves in the future. It certainly goes against the regular consumer trend of "you mess up once, I will never talk to you again."

Meade is really lucky that it has such a loyal fan base.