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Pages: 1 | 2 | 3 | (show all) Chris Erickson Carpal Tunnel Reged: 05/08/06 Loc: Waikoloa Village, Hawaii Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5259431 - 06/07/12 03:30 AM Edit   Reply   Quote Quick Reply   I can't quite tell from your picture what you are talking about. Can you annotate your pic a bit? Post Extras:       AntMan1 super member Reged: 09/17/07 Loc: Third rock from the Sun Re: Brand New LS 8 ACF....Need your input on condition [Re: Chris Erickson]       #5259989 - 06/07/12 12:02 PM Attachment (39 downloads) Edit   Reply   Quote Quick Reply   see arrow this where the light is actualy coming out of the tube,, Post Extras:       PatHolland Carpal Tunnel Reged: 10/11/09 Loc: Clever, Missouri Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5260013 - 06/07/12 12:18 PM Edit   Reply   Quote Quick Reply   Didn't OPT inspect the scope before shipment? Like Chris, I can't really see what is going on but basically what you are saying is that there is some kind of seperation from the tube and the casting? Post Extras:       AntMan1 super member Reged: 09/17/07 Loc: Third rock from the Sun Re: Brand New LS 8 ACF....Need your input on condition [Re: PatHolland]       #5260020 - 06/07/12 12:23 PM Edit   Reply   Quote Quick Reply   Box was opened by opt. I don't know how they missed this. You could drop that box from 5 feet and this wouldn't happen. Look at new photo with arrow pointing to where tube is bulged out and light is coming out of. Post Extras:       PatHolland Carpal Tunnel Reged: 10/11/09 Loc: Clever, Missouri Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5260028 - 06/07/12 12:25 PM Edit   Reply   Quote Quick Reply   I trust you, I just can't see it myself. Did you call OPT? Post Extras:       AntMan1 super member Reged: 09/17/07 Loc: Third rock from the Sun Re: Brand New LS 8 ACF....Need your input on condition [Re: PatHolland]       #5260121 - 06/07/12 01:16 PM Edit   Reply   Quote Quick Reply   opt is aware and just got off the phone with a meade manager as they have no more lx90's and the next production run is a month down the line. I told them i will not accept a repair and they need to do whatever they need to do to get me a new scope asap. He "manager" is calling Chris Morrison VP of sales to see what they can do and they will call me back later today with an answer. Dealer is willing to do whatever i want, But they have no more lx90 in stock either so it would be a refund or a change of brands to Celsetron which i don't want. Post Extras:       Bill Barlow Carpal Tunnel Reged: 12/03/07 Loc: Overland Park KS Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5260527 - 06/07/12 05:19 PM Edit   Reply   Quote Quick Reply   Sorry to hear about your unfortunate bad luck with Meade in trying to get a new LX90 8" setup. It seems that I have heard other horror stories about the lack of quality control in their Mexico plant for both mounts and OTA's. Hopefully you will get this resolved quickly and in the end be happy with the Meade purchase. Bill Post Extras:       AntMan1 super member Reged: 09/17/07 Loc: Third rock from the Sun Re: Brand New LS 8 ACF....Need your input on condition [Re: Bill Barlow]       #5260728 - 06/07/12 07:52 PM Edit   Reply   Quote Quick Reply   Meade manager called me back and got permission from whoever to take a new lx90 that was going to a dealer and they are sending it to me under the first light program. What a story. Thank god i can put this into perspective and in the end it a small inconvenience. ******NO MORE LX90's*** for at least 1 month or more until they start there next "production run" Pray you don't one like me then first light or not you will be put on a back list until they are made.Opt said they heard 2 months. Going to make a new post with this news as people need to know. Post Extras:       Chris Erickson Carpal Tunnel Reged: 05/08/06 Loc: Waikoloa Village, Hawaii Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5260862 - 06/07/12 09:33 PM Edit   Reply   Quote Quick Reply   Okay, time for my moderator hat... I don't think we need a new thread on the same ongoing issue. This thread will be sufficient. Post Extras:       Steve Karrel newbie Reged: 07/20/11 Loc: East Village- a suburb :) of G... Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5261431 - 06/08/12 07:07 AM Edit   Reply   Quote Quick Reply   Hi A: I bought mine and it was pristine when it arrived. I would call Meade and request a new one. If it has nick, scratches and other blemishes, I would say it is a used model! I would contact them before a lot of time passes and the marks could be construed as "normal wear and tear". When dealing with Meade be sure to record names, dates and an account of the conversations you have with the customer service people. My scope had an alignment issue and had to be returned. They sent me a new scope but mistakenly sent it through customs to Canada as a purchase instead of a repair. I had to pay duty and brokerage fees. I called Meade to have them reimburse me, as this was their mistake, which they eventually did, but I had to call and email several times. Because I kept meticulous records of what was said by CS reps, I was finally able to get my refund. Hope this helps, Steve Post Extras:       AntMan1 super member Reged: 09/17/07 Loc: Third rock from the Sun Re: Brand New LS 8 ACF....Need your input on condition [Re: Steve Karrel]       #5261492 - 06/08/12 08:21 AM Edit   Reply   Quote Quick Reply   Oh trust me i have every name and date and what was said written down lol. Everyone went out of there way to help me lets just hope the third time is a charm and not a strike out! What i don't understand is how they can have none left and not start another production? What are they waiting for? to finish there 36k scopes? what about us little guys.. Post Extras:       nitegeezer professor emeritus Reged: 11/27/07 Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5261789 - 06/08/12 11:50 AM Edit   Reply   Quote Quick Reply   Quote: What i don't understand is how they can have none left and not start another production? You are assuming they have control over the whole situation and they do not. When a small company goes out of country to reduce labor costs, it is for one reason only, they are just trying to stay in business. When everything was done at the California plant, they had visibility of everything that was happening, once they cross a border that is not so easy. Just starting another production run sounds very easy, but they need to deal with lead times from their suppliers and get everything available at their production plant when people are available to work on that product. You have no idea what is causing the delay, maybe one of their suppliers has a lead time issue, maybe the people that are trained on the LX90 are busy with some other product and they must complete that run before they start a new one. Small companies cannot afford to have parts sitting on shelves sitting in some warehouse so they can be available at a moments notice, that is a huge cost with no income. I don't expect that the company wanted to be in this situation, but they are doing the best they can with the cards they were dealt, and I think you need to cut them a little slack. They have bent over backwards to deal with the issue, they have not denied any of your claims, and one of their vendors is now going to be short a scope that limits how they deal with a customer, what more do you want? Post Extras:       budman1961 scholastic sledgehammer Reged: 02/25/11 Loc: Springfield, MO Re: Brand New LS 8 ACF....Need your input on condition [Re: nitegeezer]       #5262040 - 06/08/12 02:22 PM Edit   Reply   Quote Quick Reply   Well said Nite......well said! Andy Post Extras:       AntMan1 super member Reged: 09/17/07 Loc: Third rock from the Sun Re: Brand New LS 8 ACF....Need your input on condition [Re: nitegeezer]       #5262135 - 06/08/12 03:46 PM Edit   Reply   Quote Quick Reply   What more do I want? What i paid for ...a non defective BRAND NEW two thousand dollar instrument. That's what i want. What i paid for three weeks ago. If you cant build a scope without it being damaged they maybe you should be selling them in Walmart for 200 dollars not 2k. Quote: Quote: What i don't understand is how they can have none left and not start another production? You are assuming they have control over the whole situation and they do not. When a small company goes out of country to reduce labor costs, it is for one reason only, they are just trying to stay in business. When everything was done at the California plant, they had visibility of everything that was happening, once they cross a border that is not so easy. Just starting another production run sounds very easy, but they need to deal with lead times from their suppliers and get everything available at their production plant when people are available to work on that product. You have no idea what is causing the delay, maybe one of their suppliers has a lead time issue, maybe the people that are trained on the LX90 are busy with some other product and they must complete that run before they start a new one. Small companies cannot afford to have parts sitting on shelves sitting in some warehouse so they can be available at a moments notice, that is a huge cost with no income. I don't expect that the company wanted to be in this situation, but they are doing the best they can with the cards they were dealt, and I think you need to cut them a little slack. They have bent over backwards to deal with the issue, they have not denied any of your claims, and one of their vendors is now going to be short a scope that limits how they deal with a customer, what more do you want? Post Extras:       nitegeezer professor emeritus Reged: 11/27/07 Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5262173 - 06/08/12 04:18 PM Edit   Reply   Quote Quick Reply   Quote: What more do I want? What i paid for ...a non defective BRAND NEW two thousand dollar instrument. That's what i want. I think they are doing everything within their power to provide exactly that. Quote: If you cant build a scope without it being damaged they maybe you should be selling them in Walmart for 200 dollars not 2k. I don't think you would be willing to pay for a product that has a 0% failure rate at the end of the production line. I used to work for a company that had a goal of no failures at the customer site, and that took a huge engineering investment but it made all of their customers happy. Now they realize they can reduce the engineering cost significantly if they are willing to absorb a small warranty cost. They have graphs much like the supply/demand curves and they are marked engineering/warranty and the goal now is to have failures below the point where the two lines meet. If they were to provide a 0% failure rate out the door, the cost of the scope would probably be $20K not $2K, and I don't know anybody that would be willing to pay an additional $18K to save three weeks. Is receiving a defective unit frustrating, absolutely, but it is not the end of the world. Why is it unacceptable to have some failures in a $2K telescope when I have never seen a $20K+ car that did not require some warranty work. Just calm down and give Meade a chance. Post Extras:       Scott in NC Mad Hatter Reged: 03/05/05 Loc: NC Re: Brand New LS 8 ACF....Need your input on condition [Re: nitegeezer]       #5262426 - 06/08/12 07:51 PM Edit   Reply   Quote Quick Reply   I agree. I'd be pretty frustrated as well, but it sounds like Meade and OPT are both doing all they can do. After the second blemmed scope arrived, I probably would have asked for a full refund and looked for a different scope, and just not worried about it any longer. Post Extras:       AntMan1 super member Reged: 09/17/07 Loc: Third rock from the Sun Re: Brand New LS 8 ACF....Need your input on condition [Re: Scott in NC]       #5262582 - 06/08/12 10:23 PM Attachment (22 downloads) Edit   Reply   Quote Quick Reply   I was on the verge and it was my call but to be honest with you there are just as many bad or defective scopes coming out of Celestron so those are the two major SCT companies. I cant afford better optics in a 8" platform or rather my wife says i cant lol. After the initial contact on the first page which was horrible, Meade and everyone I spoke to has gone out of there way to make it right. The manager and one the techs went over the scope that they are sending me and UPS already picked up the LX90 and Meade will be shipping the new one on Monday. Like i said in the past post third time has to be a charm! PS: I would have went with the new HD optics on the celestron's but they are 1k more then meade! Also like i said prior it's partially my fault for not going to a local dealer which if I do ever upgrade I will do. I had an LX90 and another Meade years ago when they were made in CA and never had any issues. Also I think the Celstron's are made in china now? I will go for Mexico before china any day of the week lol. And LOOK! I still have a tripod! Quote: I agree. I'd be pretty frustrated as well, but it sounds like Meade and OPT are both doing all they can do. After the second blemmed scope arrived, I probably would have asked for a full refund and looked for a different scope, and just not worried about it any longer. Post Extras:       Scott in NC Mad Hatter Reged: 03/05/05 Loc: NC Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5262591 - 06/08/12 10:31 PM Edit   Reply   Quote Quick Reply   Nice tripod at least! I wish you the best of luck on your 3rd SCT--keep us all posted. Post Extras:       PatHolland Carpal Tunnel Reged: 10/11/09 Loc: Clever, Missouri Re: Brand New LS 8 ACF....Need your input on condition [Re: AntMan1]       #5263175 - 06/09/12 10:43 AM Edit   Reply   Quote Quick Reply   Yeah, this certainly is a string of bad luck to be sure. I am sorry you are going through this...it's not fair and it's certainly not the norm (with Meade or Celestron) to go through 2 scopes with defects. If you are really stressed about this, just get your money back and get a proven used scope from the classifieds, it'll save you some money and you'll be up and running in no time. That's what I would do if I were in your position. It may not be a as pretty and "minty fresh" as a new scope but it will be cheaper and you'll already know the scope works. Post Extras:       REC Carpal Tunnel Reged: 10/20/10 Loc: NC Re: Brand New LS 8 ACF....Need your input on condition [Re: PatHolland]       #5263182 - 06/09/12 10:48 AM Edit   Reply   Quote Quick Reply   A Nardelli, read your story and it's a sad one for sure. I'm trying to wonder how they did not get the tube flush with the base of the scope where the mirror part is? You would think that all the holes are pre-drilled and all just fit together. If not, how would the focus work well? Post Extras:       Pages: 1 | 2 | 3 | (show all)

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