Return to the Cloudy Nights Telescope Reviews home pageAstronomics discounts for Cloudy Nights members
Get a Cloudy Nights T-Shirt Submit a Review / Article

Click here if you are having trouble logging into the forums

Privacy Policy | Please read our Terms of Service | Signup and Troubleshooting FAQ | Problems? PM a Red or a Green Gu uh, User

Equipment Discussions >> Mounts

Pages: 1 | 2 | (show all)
Tori
sage


Reged: 01/10/12

Loc: Somerville, MA/Warren, NH
Beat up Astrotrac
      #5476023 - 10/17/12 10:44 PM Attachment (51 downloads)

I ordered an Astrotrac travel system, as it looked to meet my needs perfectly.

I received it and it was missing parts and looked like someone had put it together, dropped it down the stairs, and sent it back without a few parts and without one of the instruction booklets.

So I talked with the vendor I bought it from, sent it back and they sent me another one which I received today.

This one has all the parts, but it too looks like it was dropped. The magnetic ring that holds the polar alignment scope on has come unglued and is not attached to the alignment scope, and there are several minor gashes in the various metal bits.

The vendor I bought from is *very* reputable and everyone here knows them. I'm sure it's not in any way their fault. I'm quite sure they'd take it back, but I don't want to try for a third one, I'm going to keep this one.

But I'm curious if others have had this problem with the travel system?

Thanks,
Tori


Post Extras: Print Post   Remind Me!   Notify Moderator  
Tori
sage


Reged: 01/10/12

Loc: Somerville, MA/Warren, NH
Re: Beat up Astrotrac new [Re: Tori]
      #5476026 - 10/17/12 10:45 PM Attachment (49 downloads)

Minor dents:

Post Extras: Print Post   Remind Me!   Notify Moderator  
Tori
sage


Reged: 01/10/12

Loc: Somerville, MA/Warren, NH
Re: Beat up Astrotrac new [Re: Tori]
      #5476027 - 10/17/12 10:45 PM Attachment (46 downloads)

more dents:

Post Extras: Print Post   Remind Me!   Notify Moderator  
Tori
sage


Reged: 01/10/12

Loc: Somerville, MA/Warren, NH
Re: Beat up Astrotrac new [Re: Tori]
      #5476029 - 10/17/12 10:45 PM Attachment (44 downloads)

And another:

Post Extras: Print Post   Remind Me!   Notify Moderator  
Zamboni
scholastic sledgehammer
*****

Reged: 01/03/05

Loc: Colorado Springs
Re: Beat up Astrotrac new [Re: Tori]
      #5476035 - 10/17/12 10:48 PM

I would contact the manufacturer and find out why they're sending repackaged used / refurbished scopes to dealers and calling them "new." There's no way that can be sold as a new mount and someone along the supply line is jerking you around.

Post Extras: Print Post   Remind Me!   Notify Moderator  
Dave MModerator
Postmaster
*****

Reged: 08/03/04

Loc: Ohio
Re: Beat up Astrotrac new [Re: Zamboni]
      #5476053 - 10/17/12 11:02 PM

I would send that back, get a refund and buy from another dealer, theres no excuse for it, they should have inspected this one before sending it..

Post Extras: Print Post   Remind Me!   Notify Moderator  
Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: Beat up Astrotrac new [Re: Dave M]
      #5476066 - 10/17/12 11:13 PM

Even the best vendor can have a bad item go out. They could have (should have)inspected the second one before shipping it to you. Hopefully, if you get this one replace, the third time will be the charm.

Post Extras: Print Post   Remind Me!   Notify Moderator  
orlyandico
Post Laureate
*****

Reged: 08/10/09

Loc: Singapore
Re: Beat up Astrotrac new [Re: Dave M]
      #5476073 - 10/17/12 11:14 PM

well there goes my idea of buying one...

considering how much they charge for it and their lavish claims of "manufactured with loving care by highly skilled engineers" i would be nuts to buy something with so many dings.


Post Extras: Print Post   Remind Me!   Notify Moderator  
chboss
professor emeritus


Reged: 03/24/08

Loc: Zurich Switzerland
Re: Beat up Astrotrac new [Re: orlyandico]
      #5476179 - 10/18/12 01:09 AM

Quite surprised to see such bad QC on this product since it is rather high priced.
Usually the dealers do not unpack and check such items, since mechanical parts like this, should be in perfect condition when arriving from the factory.
It is important to inform the dealer and even try to contact the manufacturer so he can review is QC process!

best regards
Chris


Post Extras: Print Post   Remind Me!   Notify Moderator  
crazyqban
Carpal Tunnel
*****

Reged: 12/16/08

Loc: Miami, Florida
Re: Beat up Astrotrac new [Re: chboss]
      #5476196 - 10/18/12 01:28 AM

Send it back, doesn't look right. Looks like a previously used item.

Post Extras: Print Post   Remind Me!   Notify Moderator  
core
Pooh-Bah
*****

Reged: 02/23/08

Loc: Mostly in Norman, OK
Re: Beat up Astrotrac new [Re: crazyqban]
      #5476237 - 10/18/12 02:01 AM

My used travel system shows none of the nicks and gashes in you pictures - system is about +1 yrs old.

Post Extras: Print Post   Remind Me!   Notify Moderator  
bilgebayModerator
Post Laureate
*****

Reged: 11/06/08

Loc: Türkiye - Istanbul and Marmar...
Re: Beat up Astrotrac new [Re: chboss]
      #5476275 - 10/18/12 02:34 AM

This is what me and my friend went through last NEAF too. I will try to post a photo later in the day if I can find it on my work computer.

I received my set of Astrotrac, wedge and the equatorial head from Farah (Woodland Hills) on the first day of NEAF. When I came to my hotel room in the evening, I have started playing with the stuff I received that day and noticed some dings and dents on the equatorial head. Also the DEC tightening screw head, the big circle, was kind of sloppy as if it was dropped.

Of course, next morning I took the equatorial head to the show to ask for a replacement. Woodland Hills booth wasn't open yet but the Astrotrac booth was and Richard , the owner of Astrotrac, was there too. When I mentioned my problem to him he suddenly started overreacting and blaming me and Woodland Hills for the damage. I stopped talking to him as I haven't purchased the product directly from him. I believe I was more than naive and expected him to lovingly care for his product and do something about my problem. After all, I have done my part, paid a lot of money for such a small piece and naturally was expecting to receive a product in brand new condition. Please allow me to drop it and damage it myself!

I waited for Farah to arrive. Explained her my problem. As always, she took care of it immediately. She arranged for the demo unit on the Astrotrac stand to be delivered to me after the show ended. She personally dropped the TH3010 equatorial head to the front desk of my hotel.

The head was a different one for sure. The sloppy thumbscrew and the markings on the RA shaft (these were caused by tightening the RA clutch screw, the little brass tip was displaced during the demo assembly by WH I believe) were gone. But the marking on the body, right beneath the big wheel, was exactly at the same position. This left me puzzled (but there was nothing else to do).....until we come together with my friend Ozzy 2 months later.

He was with me during NEAF and had picked up a complete Astrotac travel kit from OPT. In June, he asked my help to try and test the kit. When we unpacked his set, we noticed an exact replica of that very mark on his equatorial head too. This led us to conclude that this should be something to do with Richard's production method. He should be knowing about this and he shouldn't have tried to put the blame on me or his business partners.

If you consider the amount of money we spent on this system, I think you can conclude none of us is deserving this poor execution. I guess more loving care is needed.

Overall, I find Astrotrac very useful and precise. Astrotrac itself is very well executed. However, I cannot say the same for the Wedge and the TH3010 head. There is great room for improvement on those two items.


Post Extras: Print Post   Remind Me!   Notify Moderator  
Tori
sage


Reged: 01/10/12

Loc: Somerville, MA/Warren, NH
Re: Beat up Astrotrac new [Re: bilgebay]
      #5476426 - 10/18/12 06:49 AM Attachment (34 downloads)

The marks on mine weren't identical, but *very* similar. I had marks on both dec screws, but the first one looked dropped (the screw was bent too). The first one had marks on the counterweights, the second one didn't. The first one was missing several screws and the instruction booklet for the wedge, the second one has all the screws.

Here's the photos from the first one.

I can't imagine where the problem is. I'd almost say after they produce the various components they're tossed in a bin full of that component without wrapping. But that's pure speculation.

I don't know. But hearing that one from Woodland Hills had the same problem as mine tells me it's not the vendor's fault but rather the manufacturer's.

Mine were from OPT and their response has been prompt and fantastic, I have no complaints whatsoever about OPT.

Ugh. It's almost a great product but the QC is clearly dreadful. If they would fix the quality and change out the screws they use to connect the components it really would be a perfect little product.


Post Extras: Print Post   Remind Me!   Notify Moderator  
jmiele
Patron Saint?
*****

Reged: 12/04/10

Re: Beat up Astrotrac new [Re: Tori]
      #5476551 - 10/18/12 08:53 AM

Tori, You should not have to accept that. And this has been becoming commonplace fro OPT. I have had the same experience with seemingly used - or damaged gear . I would return it and buy from someone else..

Joe


Post Extras: Print Post   Remind Me!   Notify Moderator  
PGW Steve
Pooh-Bah


Reged: 10/03/06

Loc: Winnipeg, Canada
Re: Beat up Astrotrac new [Re: jmiele]
      #5476707 - 10/18/12 10:53 AM

I've got the AT travel system and it showed up mint, even though I accumulated all of the bits and pieces over a period of time from multiple vendors.
Most of the problems begin with the manufacturer in that they don't pack things properly, then they show up at the distributor with damage and sit on a shelf, to get forwarded on to you.
When I bought my Coronado 90mm, it showed up in the sealed factory box with lame packaging and a damaged case, Coronado/Meade spent about $1 on foam to protect a $6700 scope. Had they spent another $4 it would have been properly protected.
Now considering that two have gone out with issues, I would demand that they open and inspect anything they are going to ship you, repackage it PROPERLY and next day air it out. Then the distributor can take it up with the manufacturer.


Post Extras: Print Post   Remind Me!   Notify Moderator  
EFT
Vendor - Deep Space Products
*****

Reged: 05/07/07

Loc: Phoenix, AZ
Re: Beat up Astrotrac new [Re: Tori]
      #5476770 - 10/18/12 11:28 AM

Tori,

It looks like the dings are painted over. Is that the case?


Post Extras: Print Post   Remind Me!   Notify Moderator  
tim57064
Pooh-Bah
*****

Reged: 08/23/12

Loc: Southeast South Dakota,USA
Re: Beat up Astrotrac new [Re: Tori]
      #5476786 - 10/18/12 11:42 AM

There is no acceptable excuse for an item like that or any item you may receive to be in that condition when it is suppose to be new.I would send it back even if it is for the third time and ask for a refund. Take your business elsewhere. No excuses.

Post Extras: Print Post   Remind Me!   Notify Moderator  
Tori
sage


Reged: 01/10/12

Loc: Somerville, MA/Warren, NH
Re: Beat up Astrotrac new [Re: EFT]
      #5476834 - 10/18/12 12:11 PM

Quote:

Tori,

It looks like the dings are painted over. Is that the case?




I really can't tell. I'm not a metals girl. While some parts are clearly CNC'd, the parts with the marks have a kind of eggshell finish... not the smooth grooved CNC appearance - is that finish due to paint or from being anodized? or are they cast? I have no idea. At any rate, in the dents is the same gritty/sandy kind of finish as on the outside. If they were anodized or painted before being dented, would it flake off? If so and if the finish is painted or anodized then it was dented before that process.


Post Extras: Print Post   Remind Me!   Notify Moderator  
EFT
Vendor - Deep Space Products
*****

Reged: 05/07/07

Loc: Phoenix, AZ
Re: Beat up Astrotrac new [Re: Tori]
      #5476843 - 10/18/12 12:17 PM

That sounds like it might be a casting (i.e., manufacturing) problem rather than later damage in that case.

Post Extras: Print Post   Remind Me!   Notify Moderator  
PGW Steve
Pooh-Bah


Reged: 10/03/06

Loc: Winnipeg, Canada
Re: Beat up Astrotrac new [Re: EFT]
      #5476903 - 10/18/12 12:49 PM

All of the AT stuff I have, the aluminum has been glass bead blasted, there is no paint and doesn't appear to be anodized either. The Astrotrac stuff is all very nicely machined, no castings.

Tori, I know you are heading to AZ for some darker skies and were no doubt counting on having this set up there, consider this. If OPT is out of stock, or can't get you replacement items in time, use what you have. The dings are primarily cosmetic, some of the mating surfaces (wedge) could use a quick hit with a fine file. Does the wheel that locks the 'dec axis' still rotate fully and lock the shaft? I think the key thing is to make sure your trip isn't comprimised, and then sort out the fact that you deserve pristine product. Maybe at the ASAE show which is after the Mt. Lemmon workshop, you can get stuff swapped out with OPT or AT, and you still have had four potential nights with your camera.


Post Extras: Print Post   Remind Me!   Notify Moderator  
Pages: 1 | 2 | (show all)


Extra information
14 registered and 39 anonymous users are browsing this forum.

Moderator:  Dave M, richard7, bilgebay, iceblaze 

Print Thread

Forum Permissions
      You cannot start new topics
      You cannot reply to topics
      HTML is disabled
      UBBCode is enabled


Thread views: 2295

Jump to

CN Forums Home


Cloudy Nights LLC
Cloudy Nights Sponsor: Astronomics