City Kid
Carpal Tunnel
Reged: 05/06/09
Loc: Northern Indiana
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Re: Starlight Instruments Customer Service Story...
[Re: jrbarnett]
#5645747 - 01/27/13 10:19 AM
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Great story. This is the kind of customer service that can keep a company in business even in hard times. I live about an hour and fifteen minutes from Starlight Instruments and I've considered calling them to see if I could come take a look inside. Reading this thread just may be the impetus I need to make the call.
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Darren Drake
Carpal Tunnel
Reged: 10/09/02
Loc: Chicagoland
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Re: Starlight Instruments Customer Service Story...
[Re: City Kid]
#5645948 - 01/27/13 12:17 PM
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I went there for a tour then decided to write a CN article on the experience. They later made it a part of their website. I'm pretty sure they still welcome visitors.
http://www.starlightinstruments.com/About-Us/index.cfm
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tomchris
professor emeritus
Reged: 12/22/10
Loc: Connecticut, U.S.A.
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Re: Starlight Instruments Customer Service Story...
[Re: jjbird]
#5646802 - 01/27/13 07:51 PM
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Quote:
Wayne runs a first class outfit at Starlight, as does Ron at Moonlite. [/quote
I couldn't agree more on both counts!
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Mary
sage
Reged: 01/29/08
Loc: Highlands Ranch, CO
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Re: Starlight Instruments Customer Service Story...
[Re: Mr Onions]
#5647760 - 01/28/13 10:31 AM
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Wonderful story Jim!!! I must say that I love my Feathertouch focusers! It is so wonderful to know that if I ever need their help, all I have to do is pick up a phone.
Mary
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Aquarist
sage
Reged: 08/27/12
Loc: Illinois
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Re: Starlight Instruments Customer Service Story...
[Re: Darren Drake]
#5647772 - 01/28/13 10:41 AM
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Quote:
I went there for a tour then decided to write a CN article on the experience. They later made it a part of their website. I'm pretty sure they still welcome visitors.
http://www.starlightinstruments.com/About-Us/index.cfm
Excellent writeup and definitely worth a read. Makes me want to drive down and get a tour . . .
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t.r.
Post Laureate
Reged: 02/14/08
Loc: Upstate NY
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Re: Starlight Instruments Customer Service Story...
[Re: Aquarist]
#5647816 - 01/28/13 11:01 AM
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Word gets around...I love their products.
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Emanuel
super member
Reged: 08/30/09
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Re: Starlight Instruments Customer Service Story...
[Re: t.r.]
#5648750 - 01/28/13 05:17 PM
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Well, i just want to say that ive just bought a Feathertouch focuser, to replace the one i have on my WO FLT 132mm. Its awesome, cant wait to install it on the refractor and try it! 
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okieav8r
Carpal Tunnel
Reged: 03/01/09
Loc: Oklahoma!
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Re: Starlight Instruments Customer Service Story...
[Re: Emanuel]
#5649216 - 01/28/13 08:42 PM
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Here's my two cents. There has been a few times when I've e-mailed Starlight about an issue where Wayne has actually called me on the phone to help me with the problem, always resolved to my satisfaction. Also, John Joseph has attended the last several Okie-Tex star parties, and is a lot of fun to hang out with. They've got me as a customer for life.
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timwetherell
sage
Reged: 09/03/10
Loc: A Land Down Under
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Re: Starlight Instruments Customer Service Story...
[Re: jrbarnett]
#5651435 - 01/30/13 12:06 AM
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My experience too. They made a custom focusser for an old telescope I was restoring and I couldn't fault them -
absolutely first rate!
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EFT
Vendor - Deep Space Products
Reged: 05/07/07
Loc: Phoenix, AZ
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Re: Starlight Instruments Customer Service Story...
[Re: timwetherell]
#5656148 - 02/01/13 11:09 AM
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I had someone bring in a C14 for some work and there was a slight shift in their Feather Touch focuser along with some annodizing issues. They replaced the whole thing without a problem. I did not sell the focuser to the customer or know the history of its use.
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csrlice12
Post Laureate
Reged: 05/22/12
Loc: Denver, CO
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Re: Starlight Instruments Customer Service Story...
[Re: EFT]
#5656271 - 02/01/13 12:30 PM
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Maybe get the white velcro strips, don't want dew getting any felt/cloth strips wet and having the dye bleed into the scope's finish. There was another thread here where the felt on scope rings bled into the scope's finish.
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jrbarnett
Eyepiece Hooligan
Reged: 02/28/06
Loc: Petaluma, CA
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Re: Starlight Instruments Customer Service Story...
[Re: csrlice12]
#5657152 - 02/01/13 09:14 PM
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Not a worry here. The finish on mine is shot. Scratches, a dent and the un-clearcoated dew shade has faded differently that the clear coated main tube. She's ugly for sure, but perhaps she can dance. The LOMO lens is the gem. The rest is just metal.
- Jim
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Sean Puett
Carpal Tunnel
Reged: 09/06/10
Loc: always cloudy, washington
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Re: Starlight Instruments Customer Service Story...
[Re: Mr Onions]
#5657931 - 02/02/13 11:14 AM
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What is funny is I came in here to defend Starlight and Wayne. I just assumed from the title that it was going to be negative. I had excellent service including a personal email double checking my order because there are two different focusers on TeleVue scopes. I ordered the right one because my scope is an older one but, he just wanted to make sure.
Really impressed me with that and a DVD with installation instructions. Well packaged top of the line goods, with excellent service, how could someone not love this company?
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