Return to the Cloudy Nights Telescope Reviews home pageAstronomics discounts for Cloudy Nights members
· Get a Cloudy Nights T-Shirt · Submit a Review / Article

Click here if you are having trouble logging into the forums

Privacy Policy | Please read our Terms of Service | Signup and Troubleshooting FAQ | Problems? PM a Red or a Green Gu… uh, User

Equipment Discussions >> Refractors

Pages: 1 | 2 | (show all)
City Kid
Carpal Tunnel
*****

Reged: 05/06/09

Loc: Northern Indiana
Re: Starlight Instruments Customer Service Story... new [Re: jrbarnett]
      #5645747 - 01/27/13 10:19 AM

Great story. This is the kind of customer service that can keep a company in business even in hard times. I live about an hour and fifteen minutes from Starlight Instruments and I've considered calling them to see if I could come take a look inside. Reading this thread just may be the impetus I need to make the call.

Post Extras: Print Post   Remind Me!   Notify Moderator  
Darren Drake
Carpal Tunnel
*****

Reged: 10/09/02

Loc: Chicagoland
Re: Starlight Instruments Customer Service Story... new [Re: City Kid]
      #5645948 - 01/27/13 12:17 PM

I went there for a tour then decided to write a CN article on the experience. They later made it a part of their website. I'm pretty sure they still welcome visitors.

http://www.starlightinstruments.com/About-Us/index.cfm


Post Extras: Print Post   Remind Me!   Notify Moderator  
tomchris
professor emeritus


Reged: 12/22/10

Loc: Connecticut, U.S.A.
Re: Starlight Instruments Customer Service Story... new [Re: jjbird]
      #5646802 - 01/27/13 07:51 PM

Quote:

Wayne runs a first class outfit at Starlight, as does Ron at Moonlite. [/quote

I couldn't agree more on both counts!

Post Extras: Print Post   Remind Me!   Notify Moderator  
Mary
sage


Reged: 01/29/08

Loc: Highlands Ranch, CO
Re: Starlight Instruments Customer Service Story... new [Re: Mr Onions]
      #5647760 - 01/28/13 10:31 AM

Wonderful story Jim!!! I must say that I love my Feathertouch focusers! It is so wonderful to know that if I ever need their help, all I have to do is pick up a phone.

Mary


Post Extras: Print Post   Remind Me!   Notify Moderator  
Aquarist
Pooh-Bah


Reged: 08/27/12

Loc: Illinois
Re: Starlight Instruments Customer Service Story... new [Re: Darren Drake]
      #5647772 - 01/28/13 10:41 AM

Quote:

I went there for a tour then decided to write a CN article on the experience. They later made it a part of their website. I'm pretty sure they still welcome visitors.

http://www.starlightinstruments.com/About-Us/index.cfm




Excellent writeup and definitely worth a read. Makes me want to drive down and get a tour . . .


Post Extras: Print Post   Remind Me!   Notify Moderator  
t.r.
Post Laureate
*****

Reged: 02/14/08

Loc: Upstate NY
Re: Starlight Instruments Customer Service Story... new [Re: Aquarist]
      #5647816 - 01/28/13 11:01 AM

Word gets around...I love their products.

Post Extras: Print Post   Remind Me!   Notify Moderator  
Emanuel
sage


Reged: 08/30/09

Re: Starlight Instruments Customer Service Story... new [Re: t.r.]
      #5648750 - 01/28/13 05:17 PM

Well, i just want to say that ive just bought a Feathertouch focuser, to replace the one i have on my WO FLT 132mm. Its awesome, cant wait to install it on the refractor and try it!

Post Extras: Print Post   Remind Me!   Notify Moderator  
okieav8rAdministrator
I'd rather be flying!
*****

Reged: 03/01/09

Loc: Oklahoma!
Re: Starlight Instruments Customer Service Story... new [Re: Emanuel]
      #5649216 - 01/28/13 08:42 PM

Here's my two cents. There has been a few times when I've e-mailed Starlight about an issue where Wayne has actually called me on the phone to help me with the problem, always resolved to my satisfaction. Also, John Joseph has attended the last several Okie-Tex star parties, and is a lot of fun to hang out with. They've got me as a customer for life.

Post Extras: Print Post   Remind Me!   Notify Moderator  
timwetherell
sage
*****

Reged: 09/03/10

Loc: A Land Down Under
Re: Starlight Instruments Customer Service Story... new [Re: jrbarnett]
      #5651435 - 01/30/13 12:06 AM

My experience too. They made a custom focusser for an old telescope I was restoring and I couldn't fault them -
absolutely first rate!


Post Extras: Print Post   Remind Me!   Notify Moderator  
EFT
Vendor - Deep Space Products
*****

Reged: 05/07/07

Loc: Phoenix, AZ
Re: Starlight Instruments Customer Service Story... new [Re: timwetherell]
      #5656148 - 02/01/13 11:09 AM

I had someone bring in a C14 for some work and there was a slight shift in their Feather Touch focuser along with some annodizing issues. They replaced the whole thing without a problem. I did not sell the focuser to the customer or know the history of its use.

Post Extras: Print Post   Remind Me!   Notify Moderator  
csrlice12
Postmaster
*****

Reged: 05/22/12

Loc: Denver, CO
Re: Starlight Instruments Customer Service Story... new [Re: EFT]
      #5656271 - 02/01/13 12:30 PM

Maybe get the white velcro strips, don't want dew getting any felt/cloth strips wet and having the dye bleed into the scope's finish. There was another thread here where the felt on scope rings bled into the scope's finish.

Post Extras: Print Post   Remind Me!   Notify Moderator  
jrbarnett
Eyepiece Hooligan
*****

Reged: 02/28/06

Loc: Petaluma, CA
Re: Starlight Instruments Customer Service Story... new [Re: csrlice12]
      #5657152 - 02/01/13 09:14 PM

Not a worry here. The finish on mine is shot. Scratches, a dent and the un-clearcoated dew shade has faded differently that the clear coated main tube. She's ugly for sure, but perhaps she can dance. The LOMO lens is the gem. The rest is just metal.

- Jim


Post Extras: Print Post   Remind Me!   Notify Moderator  
Sean Puett
Carpal Tunnel
*****

Reged: 09/06/10

Loc: always cloudy, washington
Re: Starlight Instruments Customer Service Story... new [Re: Mr Onions]
      #5657931 - 02/02/13 11:14 AM

What is funny is I came in here to defend Starlight and Wayne. I just assumed from the title that it was going to be negative. I had excellent service including a personal email double checking my order because there are two different focusers on TeleVue scopes. I ordered the right one because my scope is an older one but, he just wanted to make sure.

Really impressed me with that and a DVD with installation instructions. Well packaged top of the line goods, with excellent service, how could someone not love this company?


Post Extras: Print Post   Remind Me!   Notify Moderator  
Pages: 1 | 2 | (show all)


Extra information
29 registered and 39 anonymous users are browsing this forum.

Moderator:  FirstSight, panhard, star drop, dr.who 

Print Thread

Forum Permissions
      You cannot start new topics
      You cannot reply to topics
      HTML is disabled
      UBBCode is enabled


Thread views: 2293

Jump to

CN Forums Home


Cloudy Nights LLC
Cloudy Nights Sponsor: Astronomics