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Equipment Discussions >> Refractors

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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
ES AR152 - disappointment no more
      #5982196 - 07/20/13 11:29 PM

Subject text edited on Jul 23 to reflect my satisfaction with customer service.


My wife and I brought home a new AR152 OTA today. I spent some time balancing and adjusting on our mount and was happy how well it went. Until...

...We removed the lens cap. Several large specks of lint, as well as oil spots were on the inside of the front element. Talk about a real letdown.

Has anyone experienced this? I'll be returning the OTA to the store in the morning, and calling ES on Monday. Would I be out-of-line in asking ES to be sure they actually inspect the replacement that I'll be asking they ship to the local store? This is completely unexpected.

Thanks for any and all answers and suggestions.

Edited by epdreher (07/23/13 12:49 PM)


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aorion314
member


Reged: 11/15/08

Re: ES AR152 - disappointment new [Re: epdreher]
      #5982249 - 07/21/13 12:23 AM

alphaorion314 here, not out of line at all, perhaps a few select adjectives may also be warranted, however, you do not speak of the place where you purchased said scope, ? was this a return from said shop or some shady action just to be sure you know where the problem lies with.

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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
Re: ES AR152 - disappointment new [Re: aorion314]
      #5982252 - 07/21/13 12:26 AM

The store was OPT in Oceanside, CA. As far as I could see, it wasn't a return. Packing inside and out appeared to be "virgin".

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PowellAstro
scholastic sledgehammer
*****

Reged: 10/14/09

Loc: Tennessee
Re: ES AR152 - disappointment new [Re: epdreher]
      #5982284 - 07/21/13 01:06 AM

I woud talk to Lance at ES. They are great to work with and I am sure they would need and like to know this. It is a great scope and I really like mine. I know they test them but that spot would not show up in the optical test they do. They need to know this as they may need to add visual inspection as well. It is a lot of scope for the money.

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SKYGZR
scholastic sledgehammer
*****

Reged: 08/14/09

Loc: Planet Earth, Milky Way Galaxy...
Re: ES AR152 - disappointment new [Re: PowellAstro]
      #5982322 - 07/21/13 01:30 AM

Note to self: "unpack and inspect at time of purchase, prior to leaving store."

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mikey cee
Postmaster
*****

Reged: 01/18/07

Loc: bellevue ne.
Re: ES AR152 - disappointment new [Re: SKYGZR]
      #5982363 - 07/21/13 02:11 AM

Quote:

Note to self: "unpack and inspect at time of purchase, prior to leaving store."


No *BLEEP* man what were you thinking?? Mike

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gonzosc1
sage


Reged: 11/08/12

Loc: South Carolina
Re: ES AR152 - disappointment new [Re: mikey cee]
      #5982488 - 07/21/13 07:03 AM

yes talk to Lance at ES. I recently got a used 152 and was missing parts. after a few pic emails with lance I had everything I needed in the mail on its way to me.
Lance bent over backwards to solve any problems I had with a used scope. I'm sure they would do more for you with a new one!


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Mike4242
Pooh-Bah


Reged: 11/02/11

Loc: Memphis, TN
Re: ES AR152 - disappointment new [Re: gonzosc1]
      #5982628 - 07/21/13 09:29 AM

Sorry to hear about that. When I got my AR152, it had a bad focuser. I called ES and had a new focuser within a couple of days. ES has great customer service, and as others have said, they will surely take care of you and make things right. Keep us posted on how it goes.

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orion61

*****

Reged: 10/20/07

Loc: Birthplace James T Kirk
Re: ES AR152 - disappointment new [Re: Mike4242]
      #5982839 - 07/21/13 11:38 AM

+1
They are great! I sure hope they win the Meade buy out deal!


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DaveG
super member
*****

Reged: 12/28/03

Loc: Ohio
Re: ES AR152 - disappointment new [Re: orion61]
      #5982847 - 07/21/13 11:41 AM

Yep, Lance is the one to talk to. ES customer service is excellent and will take good care of you.

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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
Re: ES AR152 - disappointment new [Re: DaveG]
      #5983229 - 07/21/13 03:50 PM

Follow-up. OPT had another in stock. We opened it at the store and found lint between the elements on this one too.

I'll be calling Lance tomorrow. Thanks to all for your replies and help.


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ghostrunner007
super member


Reged: 11/13/04

Loc: Alberta,Canada
Re: ES AR152 - disappointment new [Re: epdreher]
      #5983820 - 07/21/13 11:15 PM

My es 127 mm had lint on the inside but l called es and lance told me what to do to get the lens cell off and I cleaned it and put it back together. Never had the lint reappear and it was not hard to clean it

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galaxyman
Vendor - Have a Stellar Birthday
*****

Reged: 04/04/05

Loc: Limerick, Pa
Re: ES AR152 - disappointment new [Re: ghostrunner007]
      #5984171 - 07/22/13 09:22 AM

Hmm

ES was suppose to be testing each scope, so this "stuff" should be caught before sent to the vendors for sale.

My 6" optics were completely clear of any foreign substance, as was my daughter's ES 5".


Karl
E.O.H.


Chesmont Astronomical Society - www.chesmontastro.org
Galaxy Log - http://www.youtube.com/user/GalaxyLog4565?feature=mhee
Galaxy Log Blog - http://galaxylog.blogspot.com/
HASB - http://www.haveastellarbirthday.com
Telekit (Swayze optics) 22" F/4.5 Dob
Homemade (Parks Optics) 12.5" F/4.8 Dob
TMB/APM 8" f/9 Refractor”The Beast”. One great DEEP SKY achro
ES 6" f/6.5 achro. Good one
Celestron Omni XLT 102 refractor.
Celestron 10x60mm Binos


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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
Re: ES AR152 - disappointment new [Re: galaxyman]
      #5984401 - 07/22/13 12:34 PM

Follow-up #2:

I just got off the phone with Lance. No one exaggerated as to his being a great guy. We spoke at length about this issue which he saw in older stock, which involved the flaking of the paint inside the tube which would adhere to the lens surface via static electricity. He assured me this has been addressed with the newer models, along with a focuser improvement.

I ordered one directly from ES, and he promised to hand-inspect the scope before shipping.

Definitely great customer service. I'll follow-up later after first-light, if the normally clear So. Cal weather will cut me a break.

I foresee a monsoon the day of delivery.


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Mike4242
Pooh-Bah


Reged: 11/02/11

Loc: Memphis, TN
Re: ES AR152 - disappointment new [Re: epdreher]
      #5984992 - 07/22/13 07:24 PM

Great news! I'm glad they took care of it for you.

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SkyGibbon
super member


Reged: 02/09/13

Loc: Las Vegas, Nevada
Re: ES AR152 - disappointment new [Re: Mike4242]
      #5986295 - 07/23/13 03:37 PM

Everyone seems cool there. Had some questions on their ring sets and adapters, and whoever I was talking to gave me exact ADM part#s for what I needed. Also was honest in telling me their website listed some unavailable items (which happened to be a ringset i desperately wanted). But, at least he was honest and upfront. My 127 came in flawless, but then again it was shipped to me from ES directly.

You will love that scope


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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
Re: ES AR152 - disappointment new [Re: SkyGibbon]
      #5986313 - 07/23/13 03:48 PM

I'm pretty excited. But the best part: It's actually my wife that bought it. She's been interested in astronomy almost as long as I have; since the late 1960s. It's been her "some day" goal to have a 6" refractor for some time.

I'm a lucky man to have been with this woman for over 41 years, and have a life-long mate that shares almost all of my hobbies and interests.


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PowellAstro
scholastic sledgehammer
*****

Reged: 10/14/09

Loc: Tennessee
Re: ES AR152 - disappointment new [Re: epdreher]
      #5986355 - 07/23/13 04:07 PM

Quote:

I'm pretty excited. But the best part: It's actually my wife that bought it. She's been interested in astronomy almost as long as I have; since the late 1960s. It's been her "some day" goal to have a 6" refractor for some time.

I'm a lucky man to have been with this woman for over 41 years, and have a life-long mate that shares almost all of my hobbies and interests.




You are indeed a LUCKY Man!!


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Pat at home
sage


Reged: 03/16/07

Loc: Campbellton, New Brunswick, Ca...
Re: ES AR152 - disappointment new [Re: PowellAstro]
      #5987059 - 07/23/13 11:06 PM

Wouldn't it be interesting to see ES develop a 'chromacorr' for their AR152. I'd seriously consider saving up my allowance to put one on my AR152.

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Jon_Doh
professor emeritus


Reged: 09/16/11

Loc: On a receiver's back
Re: ES AR152 - disappointment new [Re: epdreher]
      #6072847 - 09/10/13 09:44 AM

Quote:

Follow-up #2:

I just got off the phone with Lance. No one exaggerated as to his being a great guy. We spoke at length about this issue which he saw in older stock, which involved the flaking of the paint inside the tube which would adhere to the lens surface via static electricity. He assured me this has been addressed with the newer models, along with a focuser improvement.

I ordered one directly from ES, and he promised to hand-inspect the scope before shipping.

Definitely great customer service. I'll follow-up later after first-light, if the normally clear So. Cal weather will cut me a break.

I foresee a monsoon the day of delivery.




ES claims on their website they inspect EVERY scope by hand and check the optics three times. The scope I received from them had numerous scratches on the tube and one of the bolts that holds the framing together the telescope sits in was badly bent and not even in place. Plus one of the screws in the frames hinge was out completely and the other one partially screwed out.

This was not a damage in shipment as the box arrived in pristine condition. The scratches were underneath the tissue so if ES inspects every one of these they have to apply the tissue, right? In that case they should have noticed these scratches in the paint because one of them was an inch long.

Thus far I'm not impressed with ES, but I will say the optics were a surprise.


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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
Re: ES AR152 - disappointment new [Re: Jon_Doh]
      #6072866 - 09/10/13 10:01 AM

Quote:

Thus far I'm not impressed with ES, but I will say the optics were a surprise.




We've had several nights with this scope now, and are very impressed with the whole package. No troubles or deficiencies unless one really has to have a rotating focuser for visual use. Your comment on the optics was spot-on. They do a fine job for such a great price.


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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: Pat at home]
      #6072876 - 09/10/13 10:08 AM

Quote:

Wouldn't it be interesting to see ES develop a 'chromacorr' for their AR152. I'd seriously consider saving up my allowance to put one on my AR152.





You would not be alone on that one. I would be all on it for sure. Chromacorr for the ES AR 152 would be awesome.


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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: epdreher]
      #6072880 - 09/10/13 10:10 AM



We've had several nights with this scope now, and are very impressed with the whole package. No troubles or deficiencies unless one really has to have a rotating focuser for visual use. Your comment on the optics was spot-on. They do a fine job for such a great price.




Great to hear you are happy with your 152. ES does a great job on customer care.


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PatHolland
Carpal Tunnel
*****

Reged: 10/11/09

Loc: Clever, Missouri
Re: ES AR152 - disappointment new [Re: JimT]
      #6075819 - 09/11/13 08:40 PM

That's great to hear Jim. I was surprised to read that you got a new scope like that. I've said it before on other threads and I'll say it again, Explore Scientific has the BEST customer service of any scope related manufacturer I have EVER talked to.

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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: PatHolland]
      #6075890 - 09/11/13 09:16 PM

Pat

I'm in 100% agreement with you. Nobody has better customer service.


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jrbarnett
Eyepiece Hooligan
*****

Reged: 02/28/06

Loc: Petaluma, CA
Re: ES AR152 - disappointment new [Re: JimT]
      #6077076 - 09/12/13 01:54 PM

+2.

The achro-seller who cracks the code of the affordable CA corrector should do very well with the visual observing set. Aries, alone, has succeeded in delivering a CA correction device. Alas, the magic glasses used were not cheap. Others who have been attempting to knock off the Chromacorr cheaply have ideas on paper, but have been unable to execute commercially. I'd love to see JOC do a couple of things; (1) bring out the affordable CA corrector, and (2) improve their large achros (for a price uplift) to the standards of the OTAs for the ED triplets (i.e., longer, retractable dew shades, better focusers, beefier cradles, hard case, etc.).

Regards,

Jim


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crow
sage


Reged: 07/09/12

Loc: BC, Canada
Re: ES AR152 - disappointment new [Re: jrbarnett]
      #6077245 - 09/12/13 03:10 PM

ES customer service is damn good. I bought the 14/100 eyepiece recently which arrived in the new box, argon purged etc. Unfortunately the rubber eye guard was split, I emailed them to let them know and they posted another out the next day. Great eyepiece btw.

As far as my ES102ed is concerned I had to to unscrew the lens assembly after receiving it in order to get rid of a long grey hair, yeah....

Great scope for throwing in the back of the car though.


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Jon_Doh
professor emeritus


Reged: 09/16/11

Loc: On a receiver's back
Re: ES AR152 - disappointment new [Re: crow]
      #6078400 - 09/13/13 09:28 AM

Jim, it seems like ES has gotten away from providing a case with any of their scopes. They are including a longer dew shield now, although it's not retractable. To add to your list I wish they would upgrade the finderscope. The AR 152 focuses by unscrewing the front lens. The one that came with my Meade SCT is the same size but has a smooth eyepiece focuser that works so well. But I guess I shouldn't complain about what ES includes with the AR152 as they've discontinued the finderscope and diagonal on their more expensive ED scopes. At least the achro still comes with a two inch diagonal.

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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: Jon_Doh]
      #6078464 - 09/13/13 10:16 AM

Jon Doh

I guess they are trying to cut cost like everyone else now days. The service has not been cut though. It is still fantastic.
I made my own cases for both of my OTA's using the foam that came in the shipping box of each from ES. Worked out rather well. Was way cheaper to make than buying one. Just have to take your time and look on Ebay for a golf club transport case. For less than $100 each I have a very strong transport case for both OTA's now.


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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
Re: ES AR152 - disappointment new [Re: JimT]
      #6078757 - 09/13/13 01:23 PM

Jim, a golf club transport case seems like a good solution. Is it bulkier in the "bottom end" than it needs to be, or is the fit pretty good?

We just got the case pictured below for our C9.25SCT. The $99 special total cost, including shipping, was $159. I got an estimated cost from them for the AR152 of $229 shipped. The case alone was $159, but if I can I might go the golf route.

http://www.roadcasesusa.com/99-dollar-custom-cases/

The total girth has to be under 125", which this one is. Beyond that dimension total, the cost starts to go up.



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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: epdreher]
      #6078782 - 09/13/13 01:40 PM

epdreher


I'll get you a picture of the one I did for the 152 posted up. So you can see. Not a lot of room left over for it. Had tons of room left for the 102 though. Nothing great at all, but they sure work well.


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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: JimT]
      #6079258 - 09/13/13 07:18 PM Attachment (12 downloads)

epdreher

Here are a few note that the light color one is for the 102 and had extra room at the top for more storage. The black one for the 152 has about 4 inches to spare and I used the extra foam to make a thicker end to it. Used 3 m spray glue to make the foam stay in place. Both were done for less than $90 each. The wheels make it easy and the handles are in convenient places for both.


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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: JimT]
      #6079262 - 09/13/13 07:19 PM Attachment (10 downloads)

The 152 goes in this one foam is from the shipping box.

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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: JimT]
      #6079265 - 09/13/13 07:21 PM Attachment (8 downloads)

Both sit flat also and roll easy across the grass in the yard too.

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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
Re: ES AR152 - disappointment new [Re: JimT]
      #6079371 - 09/13/13 08:28 PM

Thanks Jim. It looks like the black one is SKB, correct? Most of the cases I saw online had one end larger in diameter than the other, whereas yours is consistent lengthwise. I'll keep looking for yours.

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JimT
sage
*****

Reged: 08/13/05

Loc: Milky Way Galaxy
Re: ES AR152 - disappointment new [Re: epdreher]
      #6079721 - 09/14/13 01:43 AM

They are both even on both ends.Yes it is a SKB and a Club Champ.
You have to be patient on them . They show up though.


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epdreher
sage


Reged: 06/12/11

Loc: Republic of Texas
Re: ES AR152 - disappointment new [Re: JimT]
      #6079788 - 09/14/13 04:09 AM

Thanks again.

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Jon_Doh
professor emeritus


Reged: 09/16/11

Loc: On a receiver's back
Re: ES AR152 - disappointment new [Re: epdreher]
      #6080103 - 09/14/13 10:19 AM

Jim, those cases are fantastic. Much better than the flimsy canvas ones you see for sale for about the same price.

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