Click here if you are having trouble logging into the forums
Privacy Policy |
Please read our Terms
of Service | Signup and
Troubleshooting FAQ | Problems? PM a Red or a Green Gu.... uh, User
oldsalt
Astro Philosopher
Reged: 02/12/05
Posts: 7958
Loc: Pa - between starparties
|
|
The Vendor Forum is for the use of Vendors to post announcements of up coming products, special sales and promotions, and any other information the vendor may feel is of use to the members of CN concerning their products or business. It is also for the use of members to post questions concerning said posts.
The Vendor forum is not, for the use of members to post complaints or request for guidance for setteling issues with vendors.
If you have any questions concerning CN policy in such matters, kindly PM a forum moderator or an administrator for clarification of this policy.
Thanks.
|
TurboSE
member
Reged: 10/18/07
Posts: 12
|
|
So, should I understand this as that CN doesn't give the users of the forums to discuss proper vendor behaviour? That might clarify why the two posts I made into the shop & swap forum just dissapeared. Wouldn't it be frank to tell the users that you don't want such discussions and why in that case!
Brgds / Seppo Ruuskanen
|
jrcrilly
Refractor wienie again
Reged: 04/30/03
Posts: 22464
Loc: NE Ohio
|
|
Quote:
That might clarify why the two posts I made into the shop & swap forum just dissapeared.
They weren't swap and shop posts. The heading for that forum specifies its purpose:
Classified ad section for registered members and vendor supporters to sell and swap their equipment.
--------------------
John C
Urban Observatory
Tele Vue Pronto
A&M/Astreya 76mm F/6 APO
TMB/LOMO 80mm F/7.5 APO
Tak FSQ-106N F/5 APO
Meade 152ED F/9 "APO"
152mm F/10 achromat
Tak CN-212 8" F/12 classical Cass/ F/4 Newt
Teeter 20" F/3.8 truss Newt w/ServoCat
LXD750, EM-200, CI-700
ST-10XME
|
TurboSE
member
Reged: 10/18/07
Posts: 12
|
|
So, they just got deleted then...
Could you propose a forum where we can express our bad experiences with vendors? That might interesst the users & buyers!
Brgds / Seppo
Edited by TurboSE (10/23/07 10:48 PM)
|
Rusty
Postmaster
Reged: 08/06/03
Posts: 16399
Loc: Brooker, FL
|
|
Complaints about vendors always tread a fine line. Most of the posts (IMHO) that receive Mod attention are those that use intemperate language, or biased opinions unsupported by facts. Those that relate the chronology of a less-than-satisfactory transaction in factual, unemotional terms, usually stay posted, as long as the poster has exhausted recourse with the vendor.
However, I've only encountered one vendor who absolutely refused to act like a grownup, and PMs to Mods caused that vendor to be banned from Cloudy Nights.
If in doubt, PM your proposed post to a Mod or Admin for review and suggestions on making it acceptable. CN TOS forbids "vendor bashing", but it doesn't forbid reasoned critique of vendor performance.
--------------------
N11GPS Fastar
TOA-130S
MK66 Std
Vintage C5
Megrez II 80mm ED Triplet APO
SolarMax 40
NJP Temma II
Sirius EQ-G
ST8XE/CFW-8(LRGBHa)/AO-7/DF-2/STV Dlx/ST237a/350D (Unmodded)/Mallincam Color Hyper Plus/DSI III Color/DSI II Pro
Two not-spoiled Golden Retrievers - Maggie and Casey
Sometimes I think we're alone in the universe, and sometimes I think we're not. In either case the idea is quite staggering. - Arthur C. Clarke
|
TurboSE
member
Reged: 10/18/07
Posts: 12
|
|
Thanks for your inputs on the matter! I see your point and will happily apply to forum rules.
Brgds / Seppo
|
warf
professor emeritus
Reged: 10/25/04
Posts: 709
Loc: Wisconsin
|
|
Has CN ever thought about creating some sort of mediation area where vendor and consumer might address disputes with feedback from CNers or Moderators? The motivation on both parties to resolve the issue quickly would likely result, benefiting both parties.
--------------------
Marsh
Celestron NS 11 GPS, Denk Standard Binoviewer, Pair of Denk 21 EP, Denk PowerSwitch Diagonal, Denk PST Corrector, Coronado PST Double Stacked, WO ZS80 Anniversary,Celestron 15x70 Binoculars
|
oldsalt
Astro Philosopher
Reged: 02/12/05
Posts: 7958
Loc: Pa - between starparties
|
|
CN has not to my knowledge ever thought of creating such a process, and most like will not for a variety of reasons. There are prescribed methods for returning equipment, settling damage claims, and having repairs made under guarantee. Most of this information is available on vendor and manufacturer websites. The process may not be quick, but if you follow the guidelines it works 99% of the time. Occasionally it fails, this is where other forms of legal remedy are available.
Once in a while someone will post a horror story about an issue with a vendor/manufacturer, but you have to remember, we are only hearing one side of the story.
This issue would also be better addressed in the feedback area, rather then here in Vendors.
|
|
3 registered and 7 anonymous users are browsing this forum.
Moderator: Don W, BCB
Print Thread
|
Forum Permissions
You cannot start new topics
You cannot reply to topics
HTML is disabled
UBBCode is enabled
|
Thread views: 1665
|
|
|
|
|
|
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
[Re: 