blackjeephunter
member
Reged: 03/19/08
Posts: 59
Loc: Sumter, SC
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I can't get it to run for more than a couple of minutes before it crashes the PC and forces a hard reboot. Can it be fixed?
Stellarium runs fine.
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csa/montana
Astro Ambassador
Reged: 05/14/05
Posts: 28617
Loc: montana
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Which Starry Night?
Carol
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Carol
AstroTech 16" Dob (Thanks ASTRONOMICS!)
AstroTech 66ED / Vixen 80MF/AstroTech Voyager
Masuyama's 7.5, 15, 25W, 35mm,
Tak LE 5mm B/TMB 3.2
7mm Pentax XL, 10mm Pentax XW
14mm Meade 4000 UWA
22mm Pan, 35mm Pan
DreamCatcher Dobservatory, #2
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rboe
Numbfinger
Reged: 03/16/02
Posts: 39708
Loc: Phx, AZ
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Let us know which version of Quicktime you have too.
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Ron
NS11GPS
Pronto
16" dob
15X70 Obies
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blackjeephunter
member
Reged: 03/19/08
Posts: 59
Loc: Sumter, SC
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QuickTime 7.4.5
S/N 6.2.3
Plenty of RAM, healthy solid running PC, 500G drive
S/N is the only program giving a problem.
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rboe
Numbfinger
Reged: 03/16/02
Posts: 39708
Loc: Phx, AZ
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I'll check my spec's when I get home - the QuickTime version sounds like mine and I have version 6 of Enthuesist but I don't know the update version.
The only other thing we tech types check is the latest video drivers.
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Ron
NS11GPS
Pronto
16" dob
15X70 Obies
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RandallK
professor emeritus
Reged: 11/10/06
Posts: 726
Loc: Nanaimo, B. C. Canada
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I replaced the latest Quick Time update with Version 7.3.1. The neweer version messed up MANY things...almost like a virus. I don't know what the lastest version of QT is, and if it still messes up SN so I'm sticking with QT version 7.3.1.
I don't think QT is his problem for crashing the machine. It just messed up all the menus and you couldn't veiw Messiers, or connect to a telescope ... etc.
Looks like either an install problem, or not enough Video RAM. Maybe he needs to turn off Open GL if not enough video RAM.
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Scopes: Meade SC-8AT w UHTC
SkyWatcher 5" F/5 Reflector
SkyWatcher 127mm MAK
Mount: HEQ5 Pro
Cameras: Orion Starshoot DS Colour Imager V.1
Imaging Source Webcam DMK21AU04.AS
Palm TX PDA w Astromist and Bluetooth wireles control.
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blackjeephunter
member
Reged: 03/19/08
Posts: 59
Loc: Sumter, SC
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Turned off OpenGL and will see how that does.
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rboe
Numbfinger
Reged: 03/16/02
Posts: 39708
Loc: Phx, AZ
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I've got version 4.5.0 of Starry Night - older than I realized. Randall, Thanks for the update on QuickTime. I was able to quickly down load that version of QuickTime and repair my Starry Night. Messier Objects are back! 
I've got 32MB of video ram, running Open GL on an older IBM A31 laptop (same thing running on an older G4 Apple Powerbook - again, no problems).
The problem with these types of problems there are so many variables that it is hard to narrow things down.
Brainstorm; see if there are any BIOS updates; especially related to your video subsystem for your machine.
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Ron
NS11GPS
Pronto
16" dob
15X70 Obies
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csa/montana
Astro Ambassador
Reged: 05/14/05
Posts: 28617
Loc: montana
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Quote:
I've got version 4.5.0 of Starry Night
That's the same version I'm running, with no problems.
Carol
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Carol
AstroTech 16" Dob (Thanks ASTRONOMICS!)
AstroTech 66ED / Vixen 80MF/AstroTech Voyager
Masuyama's 7.5, 15, 25W, 35mm,
Tak LE 5mm B/TMB 3.2
7mm Pentax XL, 10mm Pentax XW
14mm Meade 4000 UWA
22mm Pan, 35mm Pan
DreamCatcher Dobservatory, #2
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rboe
Numbfinger
Reged: 03/16/02
Posts: 39708
Loc: Phx, AZ
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We could have 100 folks running it with no problems and that won't help the poor fellow that is having a problem.
Something is unique to his system that is causing a hard reset. With so many variables we have to narrow down the versions, manufacture etc. to see if he has a known issue with his or to help him look else where for the problem (Starry Night may indeed not be the problem; but something it does triggers the problem and MS Office may do the same thing if asked to do something similar as well as any other software package).
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Ron
NS11GPS
Pronto
16" dob
15X70 Obies
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JAT Observatory
Space Freak
Reged: 02/20/05
Posts: 5649
Loc: Eastern PA
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I feel his pain. Starry Nights Pro will not run on my OBS PC (XP-Pro). It runs on my other machines I have desktops laptops etc. I have updated all the video drivers and quicktime but the program refuses to run. It displays the events for the day (if any) then terminates with a standard Windows program shut down msg just when it begin rendering the screen.
At least it doesn't crash the machine. I have tried off and on for months to get the software to run, but I have given up as I was never able to pinpoint where the problem actually was.
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-Marcus
The problem with free speech is even the stupid have a voice.
http://jatobservatory.org
12" LX200R on a Paramount ME
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rboe
Numbfinger
Reged: 03/16/02
Posts: 39708
Loc: Phx, AZ
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Marcus; just for giggles; did this machine have a fresh install of Windows or was it the precanned installed that came with it?
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Ron
NS11GPS
Pronto
16" dob
15X70 Obies
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JAT Observatory
Space Freak
Reged: 02/20/05
Posts: 5649
Loc: Eastern PA
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It was a fresh install of XP-Pro.
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-Marcus
The problem with free speech is even the stupid have a voice.
http://jatobservatory.org
12" LX200R on a Paramount ME
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rboe
Numbfinger
Reged: 03/16/02
Posts: 39708
Loc: Phx, AZ
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Another fine theory shot down by facts. 
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Ron
NS11GPS
Pronto
16" dob
15X70 Obies
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Joe Ogiba
Post Laureate
Reged: 02/14/02
Posts: 3361
Loc: NJ USA
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I bet it's a graphic card driver problem or even a graphic card voltage problem if it has it's a high power card with it's own power input from the PSU. I had an Antec 550w PSU give me graphic problems and I thought it was my ATI 9800 Pro AIW card and sent it to ATI and they sent me a new one with the same problem and I tested my PSU and found it to be the problem. I use a 750w PC Power & Cooling PSU since Aug 2006 with zero graphic problems with the same old ATI 9800 Pro card.
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Pentax PF-80ED
Meade 102ED APO
Orion EON 72
120ST
Apex 127
C6 XLT
CR150
C9.25
XT10
Zeiss 7x42 FL
Canon 10x42L IS WP
15x50 IS
12x36 IS II
Garrett Optical 28x110 HD-WP Signature Series
Oberwerk BT-80 45
Apogee RA-88-SA
Denk II Power x Switch binoviewer w/13mm Ethos, 20mm Pentax XW's, 20mm Widescan III's.
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ozzmosis
sage
Reged: 01/20/05
Posts: 359
Loc: MONTREAL
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Quote:
I can't get it to run for more than a couple of minutes before it crashes the PC and forces a hard reboot. Can it be fixed?
Stellarium runs fine.
can you give me the specks of your pc. and did it ever work?
and also look in eventmanager and see what error it gives if any copy and paste it. look under application and system.
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SK MAK102EQ2
SKP2001HEQ5
legitech pro 4000
dimage g600
ozzmoziz.homeftp.net
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denodan
professor emeritus
Reged: 10/06/04
Posts: 595
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To all those who have had Starry night crash here maybe a soultion.
Hi,
Make sure you have all the drivers updated from Dell's support website. Also, Starry Night 6.2.3 is the one that is compatible with Quicktime 7.4, so you should update your Quicktime.
If that doesn't help, you might have a corrupted preferences file. After updating to 6.2.3, go to the following folder:
C:/Documents and Settings/<user>/Local Settings/Application Data/Imaginova Canada/Preferences/Prefs
Delete the folder called Pro Plus, and restart Starry Night.
I had a problem with the update 6.2.3 pro plus that failed to fix it. Would go to the menu screen then crash and windows error message. The above fixed it so anyone having trouble try this out.
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spoolboyy
super member
Reged: 08/01/05
Posts: 184
Loc: Lewiston, Idaho
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and exactly what error message do you get blackjeephunter? do you get any message, blue screen of death? what happens step by step when it dies?
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//ADAM
Celestron 'Hopper 6"
Galileo 120mm Reflector
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physik
sage
Reged: 10/14/07
Posts: 204
Loc: Wichita Falls, TX
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This is kind of a shot in the dark but does your Starry Night version support "shaders"? If so, try disabling them in the preferences.
Can you give us a little more information about what happens? Does it crash in the same spot each time (i.e. looking at the Moon or a star cluster) and does it give you a specific error message?
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Wes
Celestron C9.25 S-GT XLT SCT
Orion AstroView 100mm Refractor
Orion Skyquest XT 6" Dobsonian
nightShifted Astronomy - http://nightshifted.howarddarkes.com
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