alchemist
member
Reged: 08/19/07
Posts: 87
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Hello, I don't know how many people here has problem with orion telescope "online" I have two friends and it happened to me twice. yesterday I place an order online and today i found an email saying they cannot complet the transaction because the addresses no match when they already hold the money. the last year I had the same problem with them and when they send my stuff they charge my debit card twice( they fix the problem after two days) but i think they put "IN STOCK" But in reality they out of stock. Why they are not honest and say we're out of stock???
I think is much better place an order by phone and not online 
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stkoepke
sage
Reged: 01/11/08
Posts: 242
Loc: Abilene, Texas
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Sorry to hear that this happened, I've always called them myself.
Hmmm, maybe this should be in another section though instead of shop & swap...
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Tim
God's Guidance
An Undestanding Wife - PRICELESS!!
C6R - Thanks Astronomics!!
Meade ETX 60AT-BB
(GOTO Backpack Observatory)
Meade 70AZ-A
Meade Starfinder 8" Dob.
Criterion RV-6 Dynascope - 6" f8 Newtonian
"Brother's" old Jason 60mm AZ
Lots of help from reading "Cloudy Nights" posts,
and Lots of Patience learned over time...
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alchemist
member
Reged: 08/19/07
Posts: 87
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I don't know what happened cuz is not the first time that I buy in orion online, I've placed a lots of orders there and it happened twice, why?? I don't know
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john D
All you have to do is ask!!
Reged: 08/05/07
Posts: 4972
Loc: Midlothian, VA
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orion normally has some really good costumer service. so this is odd. i had a problem happen to me called them and they sent me a replace and did 2 day shipping! so i have NO complaints with them!
and this will probably be moved someewhere else. S&S is for selling and trading!
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Meade ETX-125
Meade LXD55 mount
Philips SPC900NC webcam
Seymour Solar filter
Backyard Observatory
 -Midlothian VA
--Land Of The Free Because Of The Brave--
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Littlegreenman
Pooh-Bah
Reged: 05/09/05
Posts: 1021
Loc: Southern California
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With the quantity of sales they do, they will eventually make some errors. I've had nothing but good service from them, including returns. My only complaint was they wouldn't let me take a Vixen 4" Fluorite refractor outside the store to test it! (I think they correctly pegged me as a lookey-loo that day, having just bought a TV-85...  )
Anyway, this sounds more like a glitch in their electronic ordering system. Somebody on this site has a quote at the bottom of their posts, that helped me come to terms with such phenomena:
Never attribute to malice that which can be adequately explained by stupidity. Robert J. Hanlon
It's right up there with O'Toole's commentary on Murphy's law is: "Murphy was an optimist!"
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doug76
Carpal Tunnel
Reged: 12/05/07
Posts: 2639
Loc: SE Louisiana
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I've never had a problem with them, and all my orders are online. Must be a fluke. It happens sometimes.
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cam1936
sage
Reged: 08/01/08
Posts: 242
Loc: Alberta, Canada
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I recently placed an order with orion and had to cancel it because they couldn't match my billing address to the billing address my credit card company sent. This turned out to be an issue with my bank screwing up on my recent change of address. Orion customer service was excelent throughout my unpleasnt experinece though.
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C8-SGT
Nikon 10x50 Action Ex
Canon 350D
Manfrotto tripod
Various EPs and accesories
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Luigi
Carpal Tunnel
Reged: 07/03/07
Posts: 2059
Loc: Massachusetts
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I had a problem with Orion when the phone number I entered on their site didn't match the one the CC company had on file. I think they're just being careful.
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17.5" f/5 Discovery Truss
IM715 7" f/15 MCT, Eon-120ED
Lunt 60mm single etalon HA
CG5A coffee grinder, Orion Skyview Alt-AZ
35,19,15 Pans.9 Nag. Meade 24.5 4kSWA, 4.7 5kUWA.
BO-TMB 7mm planetary.
Zeiss Diascope 85
Zeiss, Leica, Canon IS, Fujinon, Nikon binos
One each generic rescue Greyhound (pictured)
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tigerroach
sage
Reged: 08/13/08
Posts: 315
Loc: Houston, TX
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I've never had a problem with Orion.
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Brian
TeleVue TV-102, Gibralter alt-az mount
Webster 14.5" f/4.3 truss dob *under construction*
Canon 10x30 IS binocs
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desertstars
Deja moo
Reged: 11/05/03
Posts: 30043
Loc: Tucson, AZ
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Quote:
I recently placed an order with orion and had to cancel it because they couldn't match my billing address to the billing address my credit card company sent. This turned out to be an issue with my bank screwing up on my recent change of address. Orion customer service was excelent throughout my unpleasnt experinece though.
I find it reassuring that they're paying attention. Makes me more likely to place an order there.
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Tom W.
SVP8 'She turned me into a 3-legged Newt' EQ
Ralph, the All-Purpose 102mm Refractor
Under the Desert Stars
Alcohol and calculus do not mix. Please don't drink and derive.
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EddWen
super member
Reged: 04/26/08
Posts: 137
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Credit card companies frequently suspect a fraudulent transaction when a shipping address is different that the cardholder address. With two houses, I find this frequently. I don't mind though as they are lookiing out for my financial safety.
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Edd Weninger
-----------------
**** Lightshield Observatory SoCal ****
Nexstar 11 GPS Questar 3.5
A-P 900 Orion ED80
**** Blackdog Observatory Arizona ****
A-P 155EDF A-P 1200GTO Coronado SolarMax 90
A-P Traveler Baader Mk V bino-viewer
CGE STV Canon 18x50IS
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Nick Lloyd
Carpal Tunnel
Reged: 10/24/06
Posts: 1641
Loc: cincinnati
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I always use the telephone to order stuff. A company's website is their catalog, so to speak. I call an operator so as to decrease the chance of identity theft AND ask "is this in stock?"
Sorry to hear you got the run around.
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"The best scope is the one you use." -rcg
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nitroexpress
professor emeritus
Reged: 12/16/06
Posts: 534
Loc: Hemet, calif
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I ordered a telescope from them 2 mo ago.....and it went smooth................????????........clear skies......gary
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"Life is not measured by the number of breaths we take but by the moments that take our breath away."
10in Zhumell-$15/ push to circles-flocked tube
8in-c8-on a Meade GoTo EQ mount with a cg-5 Tripod
5in Meade with goto...
2in Gilbert reflector (1955 or so)
7x35 binos
Orion 100mm X 600mm Achromatic Refractor
Sac8-2 ccd camera
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rmollise
Carpal Tunnel
Reged: 07/06/07
Posts: 1660
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Quote:
I think is much better place an order by phone and not online
Sorry, got to disagree, pard. I've been dealin' with Orion since early in the Tim Giesler days--back in the 70s, that is--and I have always found them to be in the company of the best of the best when it comes to customer service. I've bought from 'em in person, by phone, by mail, and online, and found their service equally good in all venues.
Sounds to me like--it's kinda hard to understand what your original problem was--that the shipping address was different from the credit card address. They refused that transaction for YOUR protection.
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Uncle Rod
Watch for Rod's New Book:
Choosing and Using a New CAT--coming in December!
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HendyPhoto
Sith Lord
Reged: 08/09/06
Posts: 1498
Loc: Bountiful, Utah
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I wish they caried more products because I would order EVERYTHING from them! I always go to their site first when I am looking for something. They are fast, and their website is accurate. When it says an item is in stock, IT IS in stock!  I wont mention other websites that dont say its in stock or not until a week later when you get an email saying too bad!
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~jon
SparkCast
CGE1400XLT w/HyperStar
90FD 66SD C6-R SN-8
CPC1100XLT Hutech 20D
Manny-Mod Vixen Porta
Mallincam MCHP
SPC900NC
CG-5 GT
"Two things are infinite: the universe and human stupidity;
and I'm not sure about the universe." --Albert Einstein
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Nils_Lars
scholastic sledgehammer
Reged: 01/04/08
Posts: 982
Loc: Santa Cruz Mountains , CA
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I have noticed that they are slow to update there website with things being in or out of stock but that is a minor gripe and I always call and check on items and just use there online as a catalog.
I do love there customer service and have had nothing but good dealings with them , I would recomend them to anyone I know.
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Erik
Orion ED 80
Orion Atlas GOTO mount
Williams Optics reducer
Various eyepieces and other gear
Baytronix 80mm guidescope
Orion Starshoot Autoguider
PHD guide
Canon 400D (unmodded)
Stilleto Focuser
Tamron 75-300mm&28-80mm lenses
NexImage webcam
http://home.comcast.net/~eriknlarsen/site/?/photos/
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j3ffr0
sage
Reged: 07/06/08
Posts: 238
Loc: Virginia
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Actually, their website is pretty up to date as vendors of astronomy gear go. I've ordered from others things that were supposed to be in-stock only to find out latter that they were back ordered. That's not been my experience with Orion.
Their customer service is pretty good. I ordered my dob a couple weeks before they went on sale. When I called them, they honored the sale price and refunded me the difference. Not everyone would do that.
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10" Dob
127mm Mak
PST
35, 24 Panoptic; 16, 13, 9 Nagler
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alchemist
member
Reged: 08/19/07
Posts: 87
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I placed an order "online" because speak english by phone is hard for me, I write and read much much better than speak, thats why I place all my orders "online" It's not the first or second time. I buy almost everything at orion "online" my shipping and billing address is the same but it happen when I spend more than $500
The problem was fixed when I call to cancel the order then someone call me saying everything is OK there is no problem with your debit card and the shipping is on the way.
everybody is happy
THE END.
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hammerhead
professor emeritus
Reged: 02/18/07
Posts: 737
Loc: MA
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I'm glad it all worked out in the end. Of all the astro-retailers I've dealt with online I would have to say that I have the most faith in Orion. I'm sure it was a frustrating experience, but you have to remember that Orion was just looking out for your best interests by not shipping to an address that they though didn't match the billing address. At the end of the day... that's a good thing. I wouldn't be surprised to learn that this 'red flag' gets tripped more frequently when an overseas shipping address pops up. And I, for one, am grateful for that having been a victim of credit card fraud in the past.
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-Brian
CPC 1100
Televue TV-85
WO Megrez 110ED
Televue Gibraltar with Sky Tour
31mmT5, 26mmT5, 20mmT5, 13Ethos, 10mmXW, 7mmXW, and 5mmXW
Oberwork 15X70, Coronado 10x25 Solar, Orion 7x50.
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pstarr
scholastic sledgehammer
Reged: 09/17/04
Posts: 873
Loc: NE Ohio
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I ordered a 40mm finder for my black 6" reflector. they emailed saying they only had the gray model in stock. They said the black one would be in stock in two weeks. I told them I would wait. Meantime, I put my name on a list to be notified when the black finder was again in stock. After two weeks a grey finder came in the mail. A day later I get an email telling me that the black finder was now in stock. The grey finder was optically very good and not wanting to have to ship the thing back from Cleveland to California, I repainted it black. Don't have a clue why they sent the gray model.
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Paul
10" Home built F-6 Eq planetary Newt. w/Zambuto mirror
fully flocked aluminum tube
curved spider, Antares 1/30 wave secondary
12'x12' roll-off roof observatory
6" Home built f-6 Newt. w/Parks mirror on CG-5 Eq. mount w/Digital setting circles
4.5" Orion Starblast on Eq. mount
TV Radians 5,6,8,10,12mm
Pentax XL 10.5mm
Baader Hyperion 17mm
3.2mm TMB planetary
13mm Ethos
TV 2.5x barlow, TV 1.8x barlow
My equipment philosophy... If it ain't broke, fix it anyway.
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