Telescope Reviews: Stellarvue MG mount

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Stellarvue MG mount
#3018229 - 04/01/09 03:01 PM

Anyone know when Vic will start shipping them to those of us who ordered them? I called a couple of weeks ago and was told by Shelly that they were hoping by the end of the month. I ordered mine back in February. It's now April.

Post Extras:

DennisF
Pooh-Bah

Reged: 03/03/06

Loc: Northern IL

Re: Stellarvue MG mount new

[Re: Starlighter]
#3019303 - 04/02/09 01:10 AM

Wish I had an answer for you. On the SV forum, Vic's comments indicate he's been focusing on getting ready for NEAF so this may have something to do with the delay, at least for the last week or two. OTHO, since these are outsourced, the reasons for the delay may be beyond his control. My suggestion-call and ask for Vic and find out straight from the horse's mouth so-to-speak.

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Re: Stellarvue MG mount new

[Re: DennisF]
#3019813 - 04/02/09 10:59 AM

I emailed both Shelly and Vic about it and so far no reply. Maybe I will give him a call.

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DennisF
Pooh-Bah

Reged: 03/03/06

Loc: Northern IL

Re: Stellarvue MG mount new

[Re: Starlighter]
#3019941 - 04/02/09 12:08 PM

That's probably a good idea. A few have commmented in the past that emails sometimes don't get a quick response although that has not been my personal experience. Calls seem to always get answered and queries handled immediately.

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Re: Stellarvue MG mount new

[Re: DennisF]
#3020153 - 04/02/09 02:30 PM

I called, spoke to Shelly and the none-encoder MG mounts arrived from the manufacturer and are ready to ship. Mine should go out today.

Hurray!

After I receive it and test it, I will post my impressions along with photos.

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Re: Stellarvue MG mount new

[Re: Starlighter]
#3028762 - 04/06/09 09:27 PM

Well, here's an update. After speaking with Shelly at SV and being assured my mount would ship on Thursday of last week, I never received a confirmation email so I called up Shelly this morning and discovered that nothing was done. She apologized promising that my mount would ship today and I'd receive an email with confirmation as well as a tracking number for shipment. So far, no email and SV is now closed.

Now I plan to just sit back and see how long before I receive a confirmation email. I've now called twice and both times was told it would ship that day.

Anyone have problems ordering directly from SV?

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o1d_dude
o1der than dirt

Reged: 10/03/07

Loc: The Wolfpack

Re: Stellarvue MG mount new

[Re: Starlighter]
#3028910 - 04/06/09 11:05 PM

(cough...NEAF...cough)

We must be the only ones who didn't go.

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Re: Stellarvue MG mount new

[Re: o1d_dude]
#3028994 - 04/07/09 12:16 AM

Well, NEAF starts on the 18th and this is only the 6th. Plus I'd think it's more important to actually sell merchandise than to tout it at a trade show. But then what do I know.

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CarterB
member

Reged: 09/08/08

Re: Stellarvue MG mount new

[Re: Starlighter]
#3029365 - 04/07/09 08:36 AM

I'm having problems with my SV105 order as well. Vic called me two weeks ago saying he was assembling it and I've called back twice to find out when it was going to ship and get the same run around "Vic is busy. It's here. We'll ship soon."--I heard that 10 days ago and again yesterday. I love Stellavrvue but this experience has been very frustrating.

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Re: Stellarvue MG mount new

[Re: CarterB]
#3029733 - 04/07/09 12:22 PM

Today is Tuesday and still no email confirmation and that's after I was promised it would ship yesterday and by the end of that day I'd receive an email confirming it.

Inexcusable really. My patience is running thin.

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Bradley B
sage

Reged: 05/14/07

Loc: Sacramento, California

Re: Stellarvue MG mount new

[Re: Starlighter]
#3030129 - 04/07/09 03:35 PM

I had an M3 mount on order since August, 2007.

In my own businesses, I learned the key to customer satisfaction was to UNDER promise and OVER deliver.

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Scott in NC
Mad Hatter

Reged: 03/05/05

Loc: NC

Re: Stellarvue MG mount new

[Re: Bradley B]
#3030351 - 04/07/09 05:22 PM

Quote:

In my own businesses, I learned the key to customer satisfaction was to UNDER promise and OVER deliver.

In my experience, this is usually Stellarvue's business model as well. I wonder if getting ready for NEAF has something to do with this. Have you tried calling SV and asking to speak to Vic, directly? This usually works for me.

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Re: Stellarvue MG mount new

[Re: Scott in NC]
#3030393 - 04/07/09 05:45 PM

Vic hasn't been in for a while. I'm dealing with Shelly. I just learned that once again my mount will be shipped and today. When I get it and have it in my grubby little hands, I'll believe it.

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Scott in NC
Mad Hatter

Reged: 03/05/05

Loc: NC

Re: Stellarvue MG mount new

[Re: Starlighter]
#3030473 - 04/07/09 06:21 PM

I hope everything works out well for you. Definitely let us know when you get your new mount.

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Re: Stellarvue MG mount new

[Re: Scott in NC]
#3030484 - 04/07/09 06:33 PM

I will test it out and provide photos.

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7331Peg
Sirius Observer

Reged: 09/01/08

Loc: North coast of Oregon

Re: Stellarvue MG mount new

[Re: Starlighter]
#3031213 - 04/08/09 01:10 AM

I've learned you need some patience with Stellarvue. The best thing you can do is call them back and prompt them. They WILL ship it, but they seem to over-promise sometimes on the phone, and it does get frustrating. My impression is they're so busy right now they just can't keep up, and I know they're short the one person who handled most of the order questions on the phone.

John

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Starlighter
Post Laureate

Reged: 08/03/07

Loc: Sunny California

Re: Stellarvue MG mount new

[Re: 7331Peg]
#3031811 - 04/08/09 11:09 AM

I finally received a tracking number so I should have the mount by Friday.

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Scott in NC
Mad Hatter

Reged: 03/05/05

Loc: NC

Re: Stellarvue MG mount new

[Re: Starlighter]
#3031906 - 04/08/09 11:55 AM

Quote:

I finally received a tracking number so I should have the mount by Friday.

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jrbarnett
Eyepiece Hooligan

Reged: 02/28/06

Loc: Petaluma, CA

Re: Stellarvue MG mount new

[Re: Scott in NC]
#3032037 - 04/08/09 01:03 PM

Or perhaps the little elves in the far east actually making much of this gear are missing their deadlines, causing the middle-men selling it in the US to likewise miss their deadlines.

With the global recession in full sway, many manufacturing companies, such as those making astro-gear in China, have cut back production. Flagging demand makes sustaining supply a silly proposition. Cut a shift here and a shift there, prioritize projects that are yielding higher volumes and margins, etc.

It's even worse when you're just a pass-through; you have neither control nor up-to-date information. Patience and a grain of salt are useful in these cases.

Regards,

Jim

Edited by jrbarnett (04/08/09 01:05 PM)

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Jim7728
Postmaster

Reged: 04/10/05

Loc: Stoop Landing Observatory, NYC

Re: Stellarvue MG mount new

[Re: Scott in NC]
#3032277 - 04/08/09 02:56 PM

Interesting design, it looks like it has potential to be motorised.

United Optics dual helical mount

Hope it works well out the box, will be awaiting your first slew report.

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