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tonyb
professor emeritus
Reged: 07/27/05
Loc: WA, USA
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Re: Who makes a good GEM mount with good service?
[Re: Trebor777]
#3021999 - 04/03/09 01:15 PM
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Wrt TSS - I can't get any email response from them and their PayPal processing is stopped.
Anyone have a TSS Hypertune DVD for the Atlas and also the Sirius they want to sell me?
Tony.
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Eddgie
Postmaster
Reged: 02/01/06
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Re: Who makes a good GEM mount with good service?
[Re: Wildthing]
#3023001 - 04/03/09 11:18 PM
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I sometimes attempt to buy parts from Celestron and I find them to be horribly slow to answer email. Typically, I have to wait between a week and 10 days to get even an intial response.
Once I GET that response (Usually I ask what the part discriptoin is and how much it will cost and that information is provided) and I mail a check, the part usually shows up in about 10 days.
Not lightening fast, but so far I have not had any real issue getting the things I need.
Losmandy is a great alternative. The G11 is well made, rock solid, and they are pretty responsive if you need a part. To be fair, it has been years since I owned a Losmandy mount, but they were excellent to deal with back then.
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rmollise
Postmaster
Reged: 07/06/07
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Re: Who makes a good GEM mount with good service?
[Re: Eddgie]
#3023594 - 04/04/09 10:46 AM
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Quote:
I sometimes attempt to buy parts from Celestron and I find them to be horribly slow to answer email. Typically, I have to wait between a week and 10 days to get even an intial response.
That's the way it is with them, and has been for a while. Meade too. I did a test a while back, axeually...
http://uncle-rods.blogspot.com/2006/10/your-uncle-rod-gets-ticket.html
Bottom line? If you want a quick(er) response, use the ol' telephone. I prefer email, too, but that is the way it is. 
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groz
Carpal Tunnel
Reged: 03/14/07
Loc: Duncan, BC
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Re: Who makes a good GEM mount with good service?
[Re: Al Canarelli]
#3025930 - 04/05/09 03:22 PM
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You have the Orion Atlas EQG GOTO version ($1,499 plus shipping) or the Atlas EGQ none GOTO ($1199)
Celestron CGEM at $1,399 (exactly the same as the Orion EQG GOTO but with a different paint job, logo and maybe different software.
Online photos of the CGEM look nothing like my EQ6-Pro, which _is_ exactly the same mount as the orion atlas except for paint.
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