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DBleser
member
Reged: 02/28/07
Loc: North Miami Beach, FL
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My Celestron Repair Nightmare of my CGE mount.
#3115376 - 05/19/09 07:15 PM
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My May 2009 experience with Celestron tech support almost drove me to the insane asylum. It is so convoluted that I needed to organize a web page that will take you through the whole fiasco.
http://web.me.com/davidbleser/AncientDocuments/CELESTRON.html
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Psyire
Pooh-Bah
Reged: 06/24/07
Loc: 55* North
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Re: My Celestron Repair Nightmare of my CGE mount.
[Re: DBleser]
#3115765 - 05/19/09 11:02 PM
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Reading that was like riding a merry go' round, lol. Hopefully all is well with your mount when you get it back.
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Psyire
Pooh-Bah
Reged: 06/24/07
Loc: 55* North
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Re: My Celestron Repair Nightmare of my CGE mount.
[Re: DBleser]
#3115766 - 05/19/09 11:02 PM
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Oops, double post...
Edited by Psyire (05/19/09 11:03 PM)
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waassaabee
Post Laureate
Reged: 11/26/07
Loc: Central California Coast
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Re: My Celestron Repair Nightmare of my CGE mount.
[Re: Psyire]
#3115842 - 05/19/09 11:53 PM
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Frustrating isn't it? Celestron customer service lives up to its reputation again. They've had a CG5 of mine since February, it's non warranty but hey.. they were changing out a motor controller board and a service.
In the meantime, I bought a CGEM.... and received it!!
(When will I learn...) 
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Doug6952
Pooh-Bah
Reged: 07/24/08
Loc: West Milford, NJ
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Re: My Celestron Repair Nightmare of my CGE mount.
[Re: waassaabee]
#3119603 - 05/21/09 08:21 PM
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Have you gotten the mount back yet?
My BRAND NEW CGEM is at clestron for repairs. Hopefully my repair will go much smoother. I may start sending them e-mails every couple of days. Maybe they will get tired of me and fix it faster.
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DBleser
member
Reged: 02/28/07
Loc: North Miami Beach, FL
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Re: My Celestron Repair Nightmare of my CGE mount.
[Re: Doug6952]
#3120390 - 05/22/09 08:20 AM
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CGE mount is back!. Noise problem with worm gear seems to be gone but there is a lot of play in gears. I am waiting for a clear night to run some PEC charts to see if it is back to its expected 15 arc sec error.
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waassaabee
Post Laureate
Reged: 11/26/07
Loc: Central California Coast
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Re: My Celestron Repair Nightmare of my CGE mount.
[Re: DBleser]
#3120484 - 05/22/09 09:25 AM
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And my CG5 should arrive today, finally! 3 months... And I still don't know if it's REALLY fixed.
Doug6952, Use the telephone, emails are too easily ignored. Warranty work will be much faster, and when you call them talk them up a bit.
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Wmacky
Pooh-Bah
Reged: 11/24/07
Loc: Florida
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Re: My Celestron Repair Nightmare of my CGE mount.
[Re: waassaabee]
#3121001 - 05/22/09 02:06 PM
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I noticed lots of play in my CGE also after repair service. I just tore it apart, and fixed it myself. The worm gear had 1/8" of end play! I got it adjusted pretty nice.
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