Telescope Reviews: Just plain ignorant customer service!!!

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russell23
Post Laureate

Reged: 05/31/09

Loc: Upstate NY

Re: Just plain ignorant customer service!!! new

[Re: lightyear44]
#4276407 - 12/28/10 02:18 PM

Hard to believe this company could still be in business.

Post Extras:

guyroch
Vendor (BackyardEOS)

Reged: 01/22/08

Loc: 3rd rock from the sun, Canada

Re: Just plain ignorant customer service!!! new

[Re: Magnitude7]
#4276472 - 12/28/10 02:49 PM

Quote:

I almost RAN out of the store. (Well, I walked very fast.)

Never do that... at least not while yelling "Start the car, START THE CAR..."

Post Extras:

Jim7728
Postmaster

Reged: 04/10/05

Loc: Stoop Landing Observatory, NYC

Re: Just plain ignorant customer service!!! new

[Re: guyroch]
#4276634 - 12/28/10 04:18 PM

Khaaan!

Sorry, could not resist and what comes around, goes around as far as poor customer service by any business.

Post Extras:

lightyear44
Pooh-Bah

Reged: 12/29/09

Loc: Ontario

Re: Just plain ignorant customer service!!! new

[Re: Jim7728]
#4276844 - 12/28/10 06:09 PM

Post Extras:

tjay
Carpal Tunnel

Reged: 02/03/07

Loc: just outside of Toronto

Re: Just plain ignorant customer service!!! new

[Re: lightyear44]
#4276878 - 12/28/10 06:24 PM

Quote:

My experience is somewhat different than yours, magnitude7. They're sales approach is far too aggressive. And in all the times I've browsed thier store, I've never once heard a clerk discourage a purchase, to benefit the customer. To use a cliche, they are like used car salespersons (no offence to them, just a cliche). You DEFINATELY get the feeling they are pressured for results.
Even worse, there was a long-time employee who left there about 2 years ago, who had zero people skills. Always talked to people like they were beneath him. So many times I almost reached accross the counter... At least the new guy smiles....but gives the vibe of desparation. -David.

Ah but that guy who left found a supernova....

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lightyear44
Pooh-Bah

Reged: 12/29/09

Loc: Ontario

Re: Just plain ignorant customer service!!! new

[Re: tjay]
#4276885 - 12/28/10 06:31 PM

Some may believe that gives you the right to be arrogant, and others will have friends.
Very cheeky, Tom.

Post Extras:

lightyear44
Pooh-Bah

Reged: 12/29/09

Loc: Ontario

Re: Just plain ignorant customer service!!! new

[Re: lightyear44]
#4276889 - 12/28/10 06:32 PM

But I have a feeling that was just his genuine nature. -David.

Post Extras:

tjay
Carpal Tunnel

Reged: 02/03/07

Loc: just outside of Toronto

Re: Just plain ignorant customer service!!! new

[Re: lightyear44]
#4277226 - 12/28/10 09:51 PM

Quote:

Some may believe that gives you the right to be arrogant, and others will have friends.
Very cheeky, Tom.

I agree 100 percent that his people skills need some work.

I hope you didn't mistake my intention, or miss the smiley in my message...

Post Extras:

lightyear44
Pooh-Bah

Reged: 12/29/09

Loc: Ontario

Re: Just plain ignorant customer service!!! new

[Re: tjay]
#4277287 - 12/28/10 10:13 PM

Not at all. I should have added a smiley.

-David.

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tjay
Carpal Tunnel

Reged: 02/03/07

Loc: just outside of Toronto

Re: Just plain ignorant customer service!!! new

[Re: lightyear44]
#4277416 - 12/28/10 11:44 PM

Quote:

Not at all. I should have added a smiley. -David.

No problem at all David. I just wasn't sure you had the intent of my original post. Turns out you did, I just didn't know it.

Post Extras:

Albie
Post Laureate

Reged: 02/22/05

Loc: Alberta,Canada

Re: Just plain ignorant customer service!!! new

[Re: tjay]
#4279648 - 12/30/10 07:52 AM

I only had one experience with Khan and it was a good one.They were clearing out Televue ep's a few years back and I bought my first new Nagler 5mmT6 for less than $200.They shipped promptly and communication was good.Couldn't be happier and the same can be said for many other CN'ers that took advantage of the sale at the time.

Post Extras:

lightyear44
Pooh-Bah

Reged: 12/29/09

Loc: Ontario

Re: Just plain ignorant customer service!!! new

[Re: Albie]
#4279799 - 12/30/10 09:55 AM

That's good to hear, Albie. I'm sure they have thier happy cusotmers, in spite of this thread.
I've spoke with many unhappy people through time, but you likely don't hear from the satisfied ones. -David.

Post Extras:

JIMZ7
Pooh-Bah

Reged: 10/22/05

Loc: S.E.Michigan near DTW

Re: Just plain ignorant customer service!!! new

[Re: lightyear44]
#4280292 - 12/30/10 01:46 PM

I have never dealt with them but on Excelsis they have a 3.0 rating with a 10.0 being the best. That's 3.0 from 147 voters. I would like to purchase items from those dealers with at least a 8.5 rating. Check out the comments made by others.

Jim

Post Extras:

lightyear44
Pooh-Bah

Reged: 12/29/09

Loc: Ontario

Re: Just plain ignorant customer service!!! new

[Re: JIMZ7]
#4280396 - 12/30/10 02:41 PM

Never heard of that site until now, so I checked it out. Wow! They got one of the lowest ratings out of about 100 or so companies. And Discovery too. Not surprised.
Many, like TEC, and a few others did extremely well. Again, not surprised. -David.

Post Extras:

Don W
demi-god

Reged: 05/19/03

Loc: Wisconsin, USA

Re: Just plain ignorant customer service!!! [Re: lightyear44]
#4282217 - 12/31/10 10:45 AM

This thread is being locked pending Moderator review.

Post Extras:

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