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Meade Instr.
Vendor Meade Instruments


Reged: 09/13/11

Meade Telescope Recall Notification - LX800
      #5266930 - 06/11/12 07:00 PM

Affected Models – All LX800 with StarLock

Dear Valued LX800 Customers,

As a result of initial customer feedback of the LX800, which prompted further, extensive, testing, we
have identified a number of areas that should be changed in order to achieve the specified
performance criteria we have set for the product. Although initially we believed this could be
accomplished with only firmware updates to the LX800 mount and StarLock, we now believe
mechanical changes should also be implemented in addition to the firmware updates.

If you own a Meade LX800, please contact customer service at 800-626-3233 to set-up a return
authorization. Meade will issue call tags to collect your product, we will implement all of the
prescribed changes and return the product to you at no charge.

These changes are deemed critical to the performance of the product and rather than have customers
struggle through this with less than optimal results, we believe a proactive approach is the best
course of action. The rework itself is expected to take only a few weeks.

The changes will include several mechanical adjustments, new StarLock and LX800 firmware, a
new one piece saddle plate, and for customers of ACF optical tubes, a piggy-back bracket to allow
for an additional mounting location for StarLock on top of the optical tube.

We humbly apologize for the difficulty these issues have caused, but feel that this course of action is
the right thing to do. The LX800 is a fantastic system and we believe our customers will agree once
they get a chance to use the system.

-----------------------------------------

Here is a rough list of the items you should return.

However, you should check with to see exactly what you need to return when you call our Customer Support line at (800) 626-3233

What to Return:

1. Mount Box: Mount head and saddle, StarLock with cable, control box, AutoStar II hand box.

2. ACF OTA Box: Includes OTA with shipping bolt installed, dovetail rail.

Call tags will be issued for the Mount Box and OTA box.

Again, please make sure to call our Customer Support line at (800) 626-3233 for more details.


-----------------------------------------

Sincerely,

Meade Instruments

Edited by Meade Instr. (06/13/12 03:12 PM)


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mustgobigger
Postmaster
*****

Reged: 06/12/07

Loc: Michigan
Re: Meade Telescope Recall Notification - LX800 new [Re: Meade Instr.]
      #5266999 - 06/11/12 08:05 PM

Sent You A PM MEAD.

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Lee Jay
Pooh-Bah
*****

Reged: 02/27/08

Loc: Westminster, CO
Re: Meade Telescope Recall Notification - LX800 new [Re: Meade Instr.]
      #5267000 - 06/11/12 08:06 PM

< < < Applause > > >

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mustgobigger
Postmaster
*****

Reged: 06/12/07

Loc: Michigan
Re: Meade Telescope Recall Notification - LX800 new [Re: mustgobigger]
      #5267013 - 06/11/12 08:15 PM

well mead is on the ball...answered my pm in 5 minutes.
i hope things work out also.


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Bluto69
member


Reged: 05/26/12

Loc: South Central Wisconsin
Re: Meade Telescope Recall Notification - LX800 new [Re: Lee Jay]
      #5267014 - 06/11/12 08:15 PM

Does this effect the LX600 as well? Estimated ship date on LX600?

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MPT
sage
****

Reged: 10/23/07

Loc: Savage, MN
Re: Meade Telescope Recall Notification - LX800 new [Re: Bluto69]
      #5268215 - 06/12/12 02:46 PM

Great to see Meade standing behind its product. Probably not the easiest decision, but the right one.

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Meade Instr.
Vendor Meade Instruments


Reged: 09/13/11

Re: Meade Telescope Recall Notification - LX800 new [Re: MPT]
      #5268448 - 06/12/12 05:37 PM

We're compiling a list of items that should be included in the shipment back. When I have the final list i'll update the original post.

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GeneT
Ely Kid
*****

Reged: 11/07/08

Loc: South Texas
Re: Meade Telescope Recall Notification - LX800 new [Re: Meade Instr.]
      #5268618 - 06/12/12 07:21 PM

I am glad you put the problems out there in the open. I hope that Meade has the fixes in hand, and this does not just become a fumbling football.

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Scott Horstman
Vendor - Backyard Observatories
*****

Reged: 03/11/04

Loc: Here, There and Everywhere
Re: Meade Telescope Recall Notification - LX800 new [Re: MPT]
      #5268654 - 06/12/12 07:54 PM

Quote:

Great to see Meade standing behind its product. Probably not the easiest decision, but the right one.




I've always had gret service from Meade whether it was my old Starfinder EQ, the LX200 or the PST rust that Meade fixed free even though it was from the original manufacturer.


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Rob E
Village......clown
*****

Reged: 05/20/09

Loc: Where Independence Was Won
Re: Meade Telescope Recall Notification - LX800 new [Re: Scott Horstman]
      #5268672 - 06/12/12 08:07 PM

Definitely a customer oriented approach.. Kudos for owning up to the issue(s) and actually enhancing the customer experience instead of trying to sweep it away and jeopardizing credibility.. It's hard to find any fault with someone who's making it right and willing to go the extra mile to do so..



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Uptmor
member


Reged: 02/16/10

Re: Meade Telescope Recall Notification - LX800 new [Re: Rob E]
      #5269712 - 06/13/12 02:51 PM

This is a long shot, but is anyone out there wanting/willing to sell their LX800 OTA that came with the kit? If so, let me know as I'm already set as far as a mount goes.
Thank you!


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Meade Instr.
Vendor Meade Instruments


Reged: 09/13/11

Re: Meade Telescope Recall Notification - LX800 new [Re: Uptmor]
      #5269753 - 06/13/12 03:14 PM

I have edited the original post with a rough list of items that should be returned. However, you should make sure to call our Customer support line at (800) 626-3233 and double check with them on what you should return.

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imjeffp
Aluminum Falcon
*****

Reged: 09/30/03

Loc: Cedar Park, Texas
Re: Meade Telescope Recall Notification - LX800 new [Re: Meade Instr.]
      #5274290 - 06/16/12 12:29 PM

Problems aside, it's nice to finally see an official Meade presence on Cloudy Nights!

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GlennS
member


Reged: 06/19/12

Re: Meade Telescope Recall Notification - LX800 new [Re: imjeffp]
      #5283028 - 06/21/12 10:43 PM

Any word on what is being done to the mount, besides the saddle change?

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