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Equipment Discussions >> Mounts

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MRNUTTY
Carpal Tunnel
*****

Reged: 11/22/11

Loc: Mendon, MA
Re: Lessons from the Meade mount saga new [Re: Joe Ogiba]
      #5296587 - 06/30/12 04:00 PM

Quote:

What kind of mount does AP have for $799 ?




The lx80 is $999 now anyway.


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blueman
Vendor Blue Sky Accessories
*****

Reged: 07/20/07

Loc: California
Re: Lessons from the Meade mount saga new [Re: rmollise]
      #5296689 - 06/30/12 05:26 PM

No doubt! I was happy with my LXD-650 and 127 ED APO from Meade for visual, really quite happy with it.
I like my GM-8 too, nice lighter and smaller mount for my NP-101.
Heck, as long as it works when it comes out of the box and continues to work for many years, it is fine. But having issues right out of the box and then continious problems for months, well not so good.
Yes, the LX-80 will be the mount that will make them money compared to the LX-800. But this is not trying to compete with the higher end mount like the LX-800 is doing and this is where I was making the distiction.
Blueman
Quote:

All true. However, many, many mounts work fine and don't cost 7k - 10k either, and most of us are happy with a Toyota that takes us where we want/need to go even if we occasionally think a BMW might be cool.

The most important thing Meade can do for its general health, more important by far than getting the LX800 working (though certainly I want its owners to be happy and satisfied), is to make sure the LX80 works well--within the bounds of what us hoi polloi need if not necessarily want, natch.




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tedbnh
professor emeritus


Reged: 11/14/07

Loc: New Hampshire
Re: Lessons from the Meade mount saga new [Re: blueman]
      #5298722 - 07/01/12 11:33 PM

Should we ask why problems related to the mechanicals were not found by the beta testers? Was it because the firmware issues prevented the beta testers from actually being able to test the hardware bits? I ask this because it appears that only after the firmware issues were resolved did it become apparent to Meade that they needed to make some physical mods to the mount.

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Whichwayisnorth
professor emeritus
*****

Reged: 07/04/11

Loc: Southern California
Re: Lessons from the Meade mount saga new [Re: tedbnh]
      #5298751 - 07/02/12 12:04 AM

Quote:

Should we ask why problems related to the mechanicals were not found by the beta testers? Was it because the firmware issues prevented the beta testers from actually being able to test the hardware bits? I ask this because it appears that only after the firmware issues were resolved did it become apparent to Meade that they needed to make some physical mods to the mount.




Their beta testers, in my opinion, were not experienced beta testers. They were just folks that knew the right people. You need beta testers that tell it like it is. Testers that spend a lot of time taking notes and running tests. Testers that don't just say "yah it works good" but actually identify problems and help develop and test solutions. Since the beta testers are under a NDA they can't tell us who they are so we don't know what kind of experience they have or what methods they used to test.

Also from what I understand the initial problem was the Starlock that had some sort of initialization process changed between the time it was done testing and into production and the time it was shipping. I think if the LX800 had shipped with a working Starlock most of the complaints wouldn't have been made public until much later.


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ur7x
super member


Reged: 01/08/12

Re: Lessons from the Meade mount saga new [Re: Whichwayisnorth]
      #5299236 - 07/02/12 11:30 AM

Quote:

Quote:

Should we ask why problems related to the mechanicals were not found by the beta testers? Was it because the firmware issues prevented the beta testers from actually being able to test the hardware bits? I ask this because it appears that only after the firmware issues were resolved did it become apparent to Meade that they needed to make some physical mods to the mount.




Their beta testers, in my opinion, were not experienced beta testers. They were just folks that knew the right people. You need beta testers that tell it like it is. Testers that spend a lot of time taking notes and running tests. Testers that don't just say "yah it works good" but actually identify problems and help develop and test solutions. Since the beta testers are under a NDA they can't tell us who they are so we don't know what kind of experience they have or what methods they used to test.

Also from what I understand the initial problem was the Starlock that had some sort of initialization process changed between the time it was done testing and into production and the time it was shipping. I think if the LX800 had shipped with a working Starlock most of the complaints wouldn't have been made public until much later.




There is a ton of truth right there... And the damage that kool-aid drinking so called "fans" can cause... If no one will point out that the emperor has no cloths then a huge embarrassment it just around the corner.

My Boss used to love to tell this story about his son when he was a Beta tester for an unnamed hardware/software company... One day the top brass came down to see how their last product offering was going. The Head Tester told them it was wonderful, several senior testers, gave huge approving nods. The Boss's kid looked at the ground. They called him out, asked him what he thought... And he spoke truth to power, it was *BLEEP*, a disaster in the making, needed to be rethought, and re-engineered from the ground up. He then proceeded to show them all of the problems that he had found.

The executives circled. Had an intense conversation; kept pointing at the junior tester; called over the Head Tester; and then left. The Boss's son when over to the Head Tester and said, "I guess I'll pack up my things". The Head Tester said no, We are all fired, they just gave you my job, told me to tell you to hire a new test team with people who are not afraid to say it like it is.

I think we need a little more of that kind of story coming from Meade.


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rmollise
Postmaster
*****

Reged: 07/06/07

Re: Lessons from the Meade mount saga new [Re: tedbnh]
      #5299504 - 07/02/12 05:35 PM

Quote:

Should we ask why problems related to the mechanicals were not found by the beta testers? Was it because the firmware issues prevented the beta testers from actually being able to test the hardware bits? I ask this because it appears that only after the firmware issues were resolved did it become apparent to Meade that they needed to make some physical mods to the mount.




Who knows? None of us were there AFAIK. Rather than the beta testers not "noticing" the mount did not work, it's far more likely a last minute change broke it after the testing phase was complete. Something that happens with some regularity everywhere with everybody.


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Lee Jay
Pooh-Bah
*****

Reged: 02/27/08

Loc: Westminster, CO
Re: Lessons from the Meade mount saga new [Re: rmollise]
      #5299739 - 07/02/12 08:03 PM

Quote:

Who knows? None of us were there AFAIK. Rather than the beta testers not "noticing" the mount did not work, it's far more likely a last minute change broke it after the testing phase was complete. Something that happens with some regularity everywhere with everybody.




A friend of mine used to say that something happened to your design somewhere between the finished fully-operational prototype stage and when you build your first 50-long production run. I'm certain that some of that happened here since Meade said so (the Starlock initialization thing), but the mechanical issues are harder to understand without knowing what they are.


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rcdk
super member


Reged: 11/13/10

Re: Lessons from the Meade mount saga new [Re: ur7x]
      #5299934 - 07/02/12 10:21 PM

If he was saying it all along, then the question is why they ignored him. If he waited until that moment, he was no better than the rest. Saying it doesn't make it true and I hear this far more often than it winds up being the case.

I do this for a living. I can't tell you how many times I have seen last minute changes render a system brick stupid. Sometimes a developer just forgets he inserted a line of code "just to check something out". Sometimes your tests pass when they shouldn't. Sometimes your users just pick something you thought was completely irrelevant to go nuts over.

I can take any system and find defects. I also have to come up with workarounds for some defects and convince users to adopt those workarounds rather than sabotage a release with last minute attempts to attain perfection.

Nothing about this episode surprises me, convicts Meade of gross incompetence, or suggests the system development genius many here seem to have assumed of themselves.

I have a lot more patience and understanding for the people trying to create something than I do for those whose only contribution is criticism and bellyaching.

Quote:

We are all fired, they just gave you my job, told me to tell you to hire a new test team with people who are not afraid to say it like it is.






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ur7x
super member


Reged: 01/08/12

Re: Lessons from the Meade mount saga new [Re: rcdk]
      #5300067 - 07/03/12 12:38 AM

Quote:



I have a lot more patience and understanding for the people trying to create something than I do for those whose only contribution is criticism and bellyaching.





No one is bellyaching, all we are saying it is time for Meade to wake up and figure out what is wrong with their QC processes and off shore manufacturing management...

Did we not see similar issues with the LXD 55? The 75? The LX200? (*hint* this forum is littered with posts (and reviews) about known and common issues with all of these mounts) And now the 80 and 800?

I will give anyone the benefit of the doubt if they drop the ball once or even twice. But there is a certain point where "patience" only causes damage and further pain.

People where patient with GM too, right up till they ended up in-front of a Federal BK Judge. People who learn nothing from history are doomed to repeat it.


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jimb1001
sage
*****

Reged: 11/14/09

Loc: Florida
Re: Lessons from the Meade mount saga new [Re: ur7x]
      #5300095 - 07/03/12 01:36 AM

Quote:

Quote:



I have a lot more patience and understanding for the people trying to create something than I do for those whose only contribution is criticism and bellyaching.





No one is bellyaching, all we are saying it is time for Meade to wake up and figure out what is wrong with their QC processes and off shore manufacturing management...

Did we not see similar issues with the LXD 55? The 75? The LX200? (*hint* this forum is littered with posts (and reviews) about known and common issues with all of these mounts) And now the 80 and 800?

I will give anyone the benefit of the doubt if they drop the ball once or even twice. But there is a certain point where "patience" only causes damage and further pain.

People where patient with GM too, right up till they ended up in-front of a Federal BK Judge. People who learn nothing from history are doomed to repeat it.




It is hard to understand if you have never been part of a large team developing a complex hardware/software product with off shore manufacturing.

Even within the manufacturing facility, if they are fabbing the boards, loading firmware, QCing the individual components, etc. its possible for things to happen that you don't expect.

A bad or even marginal batch of caps or resisters is often enough to cause intermittant failures that don't show up until they get to the field.

You really have to work in that environment to have a full appreciation of all that can go wrong.

Even the space shuttle, arguably the most QC'd device ever produced by man, had issues resulting in not only delayed launches, but disasters.


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jmiele
Patron Saint?
*****

Reged: 12/04/10

Re: Lessons from the Meade mount saga new [Re: jimb1001]
      #5300249 - 07/03/12 07:56 AM

I managed complex system development for 25 years. The key is to actually "manage" it. It's not about what we can do. It's about what we can do, repeatedly and at the level of quality required. Developing a process for quality "development" and "manufacturing" has been been done. Walter Deming helped the Japanese crush the US Auto makers by spending a little to make a lot in the 70's. To date, the US Auto makers never recovered. BTW, US makers turned Walter away when he came to them first. Seems Americans didn't need any more quality than the US Auto makers saw fit...until the saw the reliability of a Japanese "quality" made auto.

Many said years ago the the Japanese just copied what the US did. They did not. They focused on quality and consistency first. After that, the developed new product, the rest was easy. This cultural change was used in all manufacturing sectors in Japan. That's because Deming showed that helping your suppliers to make quality supplies, was good for your quality.

In the end, quality from Meade will take a cultural change in the company. They need to hire and empower someone to make it happen. If they don't, you've all no reason to except ANY difference in the output they produce. Celestron has improved because they will/are learning from the Japanese. Moving your manufacturing to China is a quicker way to quality than Mexico right now. Can you say - Apple. Another Meade error.

You all talk like the next release of product or updated firmware is going to correct all of these issues. It won't. They are systemic. Big changes are required.... IMO, if you don't see BIG changes in the HOW things are done, don't expect BIG changes in the output.

Joe


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rmollise
Postmaster
*****

Reged: 07/06/07

Re: Lessons from the Meade mount saga new [Re: jmiele]
      #5300268 - 07/03/12 08:14 AM

Quote:



You all talk like the next release of product or updated firmware is going to correct all of these issues. It won't. They are systemic. Big changes are required.... IMO, if you don't see BIG changes in the HOW things are done, don't expect BIG changes in the output.

Joe




Maybe, maybe not. The ACF (nee LX200 GPS) scopes are pretty reliable and functional.


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jmiele
Patron Saint?
*****

Reged: 12/04/10

Re: Lessons from the Meade mount saga new [Re: rmollise]
      #5300371 - 07/03/12 09:42 AM

Yes, it isn't all bad. But consistency is part of the issue. I guess that's part of what keeps folks returning. The hope of the next great product. As I've said before, that Meade blue kept me involve in this for many years. But, big improvements will require big changes. I hope they can do it. I know one thing for sure that's new - they are listening to their customers more. And if you can't hear what the customers say, you'll never meet their demands and expectations. So, a step in the right direction has been taken.

Best,
Joe


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Joe Ogiba
Postmaster
*****

Reged: 02/14/02

Loc: NJ USA
Re: Lessons from the Meade mount saga new [Re: MRNUTTY]
      #5300395 - 07/03/12 09:59 AM

Quote:

Quote:

What kind of mount does AP have for $799 ?




The lx80 is $999 now anyway.



My LX80 pre-order is at the original $799 price and the lowest priced AP mount (MACH1GTO) is $6,350 plus $750 for wood tripod , $115 for 9 lb counter weight and it also needs a mounting plate or dovetail.


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orlyandico
Carpal Tunnel
*****

Reged: 08/10/09

Loc: Singapore
Re: Lessons from the Meade mount saga new [Re: Joe Ogiba]
      #5300509 - 07/03/12 11:27 AM

why even bother to make the comparison?

No point comparing the LX80 to the Mach1. How about the LX800 to the Mach1?


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Starhawk
Post Laureate


Reged: 09/16/08

Loc: Tucson, Arizona
Re: Lessons from the Meade mount saga new [Re: rcdk]
      #5300642 - 07/03/12 01:09 PM

In the space industry we call it, "Test what you fly; fly what you test." The test hardware must be identical flight hardware, and no one gets to say, "But this difference doesn't matter."

Everyone knows what the path is paved with.

Unfortunately, Meade didn't realize this price point and set of claims crossed the threshold from consumer goods where one can get away with a certain amout of chaos to the pro-level, where the expectation, thanks to makers who came from those other industries, is the thing will work on the first try.

-Rich


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blueman
Vendor Blue Sky Accessories
*****

Reged: 07/20/07

Loc: California
Re: Lessons from the Meade mount saga new [Re: Joe Ogiba]
      #5300649 - 07/03/12 01:32 PM

AP to Meade comparison is Apples to Oranges. You can not compare the two, they are in two different catagories.
Blueman
Quote:

Quote:

Quote:

What kind of mount does AP have for $799 ?




The lx80 is $999 now anyway.



My LX80 pre-order is at the original $799 price and the lowest priced AP mount (MACH1GTO) is $6,350 plus $750 for wood tripod , $115 for 9 lb counter weight and it also needs a mounting plate or dovetail.




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astro_baby
scholastic sledgehammer


Reged: 06/17/08

Loc: United Kingdom
Re: Lessons from the Meade mount saga [Re: blueman]
      #5300696 - 07/03/12 02:01 PM

So - any chance of a cappuchino maker in the next release then ?

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Starhawk
Post Laureate


Reged: 09/16/08

Loc: Tucson, Arizona
Re: Lessons from the Meade mount saga [Re: astro_baby]
      #5300907 - 07/03/12 04:29 PM

Meade entered AP space with the LX800. There is no other relevant comparison to be made, unless it is with Takahashi or Software Bisque.

-Rich


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rmollise
Postmaster
*****

Reged: 07/06/07

Re: Lessons from the Meade mount saga [Re: Starhawk]
      #5300983 - 07/03/12 05:26 PM

What is "AP space?" Meade's mount is somewhat less expensive than any of the APs when one is equipped with tripods, counterweights, etc. Maybe it is more like "Losmandy space."

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