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Troubleshooting FAQ | Problems? PM a Red or a Green Gu… uh, User
Jim Henson
Vendor (ScopeStuff)
Reged: 11/16/04
Loc: Central Texas
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ScopeStuff web site
#5333153 - 07/24/12 01:50 PM
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Hello All,
We've had a few customers call in the last few weeks saying they couldn't get to our web site. We discovered that they could use the numeric URL to get to us, but not by domain name at scopestuff.com, .org, .net, etc. I believe the problem is with customers around Illinois with AT&T in their internet route.
That points to a DNS problem, but apparently at the ISP and not at the customers end. One possibility is that the virus or trojan that hijacked DNS servers caused problems that still haven't been fixed somewhere in "the internet", and the problems surfaced when the government turned off their fix. It appears that other web servers are having this problem too.
Our web server doesn't normally allow the numeric URL to be used, and doesn't return pings, as those are both methods that the bad guys use to hammer on our servers. We temporarily have the numeric URL allowed, but I can't post those numbers here as it may enable the bad guys.
So, if anybody can't get scopestuff.com to work, please email jim(at)scopestuff(dot)com or call 51(two)-2(five)9-9778 and hopefully we can get you access as well as gather information to address the problem.
And ignore rumors that we are closed, dead, asleep, etc. We don't expect to ever close, die, or sleep!
As always, thanks for your great support.
Jim
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rdandrea
Carpal Tunnel
Reged: 06/13/10
Loc: Colorado, USA DM59ra
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Re: ScopeStuff web site
[Re: Jim Henson]
#5333258 - 07/24/12 03:09 PM
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Thanks, Jim.
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dw310
member
Reged: 08/10/10
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Re: ScopeStuff web site
[Re: Jim Henson]
#5333555 - 07/24/12 06:00 PM
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And ignore rumors that we are closed, dead, asleep, etc. We don't expect to ever close, die, or sleep!
As always, thanks for your great support.
Jim
 
Yeah, I trouble 2 nights ago, but by late that evening all was good! Persistance works! 
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mogur
professor emeritus
Reged: 07/29/11
Loc: WI
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Re: ScopeStuff web site
[Re: dw310]
#5333817 - 07/24/12 09:12 PM
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I just ordered an item from them and have got a confiring e-mail that my order has shipped. They are alive and well!
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Greyhaven
scholastic sledgehammer
Reged: 05/11/04
Loc: Greater downtown Maine
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Re: ScopeStuff web site
[Re: Jim Henson]
#5343235 - 07/30/12 11:44 AM
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Jim
I'm not a huge customer of your company; small items mostly and have never had a problem with any order as a matter of fact I have placed 2 orders in the last 2 weeks and both arrived within 2 and 3 days of ordering not bad at all considering Texas to Maine is quite a haul.
I thank you and would recommend ScopeStuff as a first class supplier. 
BE Well
Grey
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RAKing
Postmaster
Reged: 12/28/07
Loc: West of the D.C. Nebula
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Re: ScopeStuff web site
[Re: mogur]
#5343768 - 07/30/12 04:30 PM
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I just ordered an item from them and have got a confiring e-mail that my order has shipped. They are alive and well!
Jim is so fast, I usually get the confirming email AFTER I get the item. 
Cheers,
Ron
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