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SATMAN
scholastic sledgehammer


Reged: 12/02/07

Loc: NJ 39.7 lat., -74.3 long
Sky and Telescope Digital subscription
      #5497724 - 10/31/12 12:54 PM

Has anyone else experienced problems with their Sky and Telescope digital subscription ? I recently renewed mine and I cannot get access to it, I sent an email to subscriber services a week ago and have not heard back from them.

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curiosidad
sage


Reged: 06/09/11

Re: Sky and Telescope Digital subscription new [Re: SATMAN]
      #5497767 - 10/31/12 01:23 PM

Yes,
Hello,
I've had a problem with this, unable to access the December issue, after 4 or 5 mails sent to S & T they said ....
Now I can access ...
Best


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swalker
Imaging Editor - Sky & Telescope
*****

Reged: 01/22/07

Loc: 42.9225°N, 71.2242°W
Re: Sky and Telescope Digital subscription new [Re: curiosidad]
      #5497911 - 10/31/12 03:03 PM

I've been assured it has been fixed, but if you have trouble logging on, please email info@skyandtelescope.com

Sorry for any inconvenience.


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Carl Kolchak
Pooh-Bah
*****

Reged: 08/02/06

Loc: Northeast, Florida
Re: Sky and Telescope Digital subscription new [Re: swalker]
      #5497947 - 10/31/12 03:22 PM

Hi all,

I spent last month in the hospital and got home the other day. I was able to download the 12/2012 issue but when I tried to download the 11/2012 from the archive I got an error message stating "I am not a subscriber". I sent an email but didn't receive a reply. I called the telephone number listed in the error message and was given another phone number to call. The problem was fixed while I was on the phone. I recommend you call to get quicker access. That's my


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Michael Rapp
Post Laureate
*****

Reged: 04/27/04

Loc: Dickinson, TX
Re: Sky and Telescope Digital subscription new [Re: Carl Kolchak]
      #5497955 - 10/31/12 03:27 PM

I had the same problem. When I renewed my subscription, access to the digital edition did not transfer over to the renewal. I simply had to request it again by logging into Sky & Tel's website.

No harm done!


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Rick Woods
Postmaster
*****

Reged: 01/27/05

Loc: Inner Solar System
Re: Sky and Telescope Digital subscription new [Re: Michael Rapp]
      #5498276 - 10/31/12 07:03 PM

These are the computers that are supposed to make our lives easier!

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Tom Laskowski
super member


Reged: 04/28/08

Loc: South Bend, Indiana, USA
Re: Sky and Telescope Digital subscription new [Re: Rick Woods]
      #5499069 - 11/01/12 09:26 AM

I love the digital issues, and after being a print subscriber for 39 years, I've considered going all digital and dropping the print issue since I have all those years of issues to store. But I've had too many problems trying to access the digital issues so at this point I'll stay with print. I still can't (as of Nov 1) access the December digital issue. I'll try sending an email, but I never get a response.

[[[[[Edit. Just tried again and it worked.]]]]]

Edited by Tom Laskowski (11/01/12 09:33 AM)


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SATMAN
scholastic sledgehammer


Reged: 12/02/07

Loc: NJ 39.7 lat., -74.3 long
Re: Sky and Telescope Digital subscription new [Re: Tom Laskowski]
      #5501330 - 11/02/12 06:31 PM

mines fixed too, at least something is working in NJ LOL!

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