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Astrophotography and Sketching >> Beginning and Intermediate Imaging

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Jeff Smith
professor emeritus


Reged: 04/06/10

Loc: Chicago
Orion StarShoot AutoGuider work on Win 8 yet?
      #5594097 - 12/29/12 10:29 AM

Anybody gotten drivers working on Windows 8 yet? I'm thinking about buying one and run Windows 8 here.

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shrevestan
scholastic sledgehammer


Reged: 04/19/12

Loc: Shreveport, LA
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: Jeff Smith]
      #5594408 - 12/29/12 01:20 PM

I never had a problem running it on Win8. I did an upgrade on my Netbook and not a clean install, but whenever I plugged it in, it did the install drivers dialog.

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Erik30
super member


Reged: 10/16/12

Loc: Cottage Grove, MN
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: shrevestan]
      #5595113 - 12/29/12 08:40 PM

I'm running Windows 8 64-bit and all my apps see the camera. PHD, Maxdl, Nebulosity, ect. My laptop is a new clean install.

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Jeff Smith
professor emeritus


Reged: 04/06/10

Loc: Chicago
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: Erik30]
      #5596568 - 12/30/12 05:01 PM

Ok great. Glad to hear that has been worked out. Thanks guys.

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HomerPepsi
member
*****

Reged: 08/17/13

Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: Jeff Smith]
      #6240127 - 12/08/13 12:55 AM

I have been trying to get the SSAG to work on Windows 8.1 with no success. The drivers appear to install correctly but when I plug the camera into my laptop I get a message saying telling me the device failed and to reconnect it (with no success on subsequent attempts). Device manager (under Universal Serial Bus controllers tree) shows 'Unknown USB Device (Device Descriptor Request Failed)'.

Manually updating the driver does not work.

Anyone know of a fix?


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tazer
sage


Reged: 12/22/11

Loc: Central North Carolina
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: HomerPepsi]
      #6240345 - 12/08/13 07:48 AM

HomerPepsi, do you have another non-Win8.1 machine you can test things on? I've had similar errors to what you're getting but it was ultimately due to a bad cable.

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HomerPepsi
member
*****

Reged: 08/17/13

Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: tazer]
      #6243232 - 12/09/13 05:52 PM

Hi Tazer,

Works on my Win 7 Pro 64bit desktop.

I contacted orion support, here is what they said:
Quote:

Dear Aaron:

Thank you. We are working on the issue.
Clear skies and good observing,
Rich N.




Looks like they are aware of the issue and working on a fix. Now time to play the waiting game.

Cheers


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Intensity2x
sage


Reged: 09/06/11

Loc: Northern NJ
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: HomerPepsi]
      #6243626 - 12/09/13 09:07 PM

Works for me on Win 8 and Win 8.1. I think many of the problems people have had were related to USB 3.0. I would make sure you have at least 1 USB 2.0 port just to be safe.

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dkbender
sage


Reged: 09/26/13

Loc: Illinois
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: HomerPepsi]
      #6258668 - 12/17/13 05:58 PM

Quote:

Hi Tazer,

Works on my Win 7 Pro 64bit desktop.

I contacted orion support, here is what they said:
Quote:

Dear Aaron:

Thank you. We are working on the issue.
Clear skies and good observing,
Rich N.




Looks like they are aware of the issue and working on a fix. Now time to play the waiting game.

Cheers




I just tried my new SSAG in my Win 8 machine and nothing I do can make it find the camera. SO FRUSTRATING!!

I checked the Orion product support, product driver section and downloaded what they had. No joy!

Has Orion come back and supplied a usable driver yet for Win 8???


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guyroch
Vendor (BackyardEOS)
*****

Reged: 01/22/08

Loc: Under the clouds!
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: dkbender]
      #6258681 - 12/17/13 06:09 PM

It boils down to one thing and one thing only.

USB 2 port !!!

That's it.

If you plug the SSAG in USB 3 port on your Windows 8 computer it will not work in most cases. If your computer has both usb 2 and 3 ports make sure you plug it in the usb 2 port. If your computer only has usb 3 ports you may have to change a bios setting to force down your usb 3 ports to operate as usb 2 ports. This is what I had to do to get my SSAG working... and it took me over 2 months of frustration before finding the solution.

Hope this helps,

Guylain


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dkbender
sage


Reged: 09/26/13

Loc: Illinois
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: guyroch]
      #6258761 - 12/17/13 06:47 PM

Quote:

It boils down to one thing and one thing only.

USB 2 port !!!

That's it.

If you plug the SSAG in USB 3 port on your Windows 8 computer it will not work in most cases. If your computer has both usb 2 and 3 ports make sure you plug it in the usb 2 port. If your computer only has usb 3 ports you may have to change a bios setting to force down your usb 3 ports to operate as usb 2 ports. This is what I had to do to get my SSAG working... and it took me over 2 months of frustration before finding the solution.

Hope this helps,

Guylain




Thanks Guylain!

I have 4 USB ports and they are all 3.0.... This is so infuriating.


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dkbender
sage


Reged: 09/26/13

Loc: Illinois
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: dkbender]
      #6258920 - 12/17/13 08:32 PM

What gets me is, I have about half a dozen other USB devices I plug into to this new laptop and they all work fine. Orion needs to get on the ball and update their camera driver to work correctly with USB 3.0. USB 3.0 has been out for 5 years and Win 8 has been out for 15 months... just ridiculous that they don't have this solved by now with a correct driver. I shouldn't have to go into the BIOS and dumb down my machine.

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Stelios
Carpal Tunnel
*****

Reged: 10/04/03

Loc: West Hills, CA
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: Intensity2x]
      #6259977 - 12/18/13 12:18 PM

Quote:

Works for me on Win 8 and Win 8.1. I think many of the problems people have had were related to USB 3.0. I would make sure you have at least 1 USB 2.0 port just to be safe.




Ditto. Didn't work for me on USB 3.0, worked with no problems on USB 2.0.

From USB 2.0 I can verify that PHD, BYEOS, Stellarium and AstroTortilla all work (with a CG-5 mount, T3i camera and SSAG) for both Win 8 and 8.1.

BTW, I also use a small unpowered (Amazon Essentials) USB 2.0 hub to connect SSAG, camera and scope (three cables) without any problems.


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dkbender
sage


Reged: 09/26/13

Loc: Illinois
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: Stelios]
      #6260114 - 12/18/13 01:32 PM

Hello Stelios,

Are you suggesting that by putting a USB 2.0 hub in the camera cable path, it solves the problem?


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guyroch
Vendor (BackyardEOS)
*****

Reged: 01/22/08

Loc: Under the clouds!
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: dkbender]
      #6260130 - 12/18/13 01:41 PM

Quote:

Hello Stelios,

Are you suggesting that by putting a USB 2.0 hub in the camera cable path, it solves the problem?




That may actually work, I need to try it too.

Guylain


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DrDispatch
sage
*****

Reged: 10/26/12

Loc: Spf, Mo
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: guyroch]
      #6260431 - 12/18/13 04:13 PM

KISS rules boys!


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dkbender
sage


Reged: 09/26/13

Loc: Illinois
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: guyroch]
      #6260675 - 12/18/13 06:20 PM

Quote:

Quote:

Hello Stelios,

Are you suggesting that by putting a USB 2.0 hub in the camera cable path, it solves the problem?




That may actually work, I need to try it too.

Guylain




Cost me $12.00 for a 4 port USB 2.0 hub and....

Nada! Boat anchor.

Orion Tech Support wrote back today, twice, the first time to have me do all the dummy stuff (uninstall, reinstall, yadda, yadda, yadda) and of course that didn't work. So I let them know that ....and asked again when a proper driver was going to be available. The second response was "we are aware of the problem, there is no date for a driver solution to get all Win 8 USB 3.0 users working."

Great!! I'll sell the SSAG, buy another AG camera that is known to work, and never, ever, ever buy another Orion product again. The bridge is burned. They don't seem to care.


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dkbender
sage


Reged: 09/26/13

Loc: Illinois
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: dkbender]
      #6261089 - 12/18/13 11:36 PM

so, out of idle curiosity, I went into UEFI and changed the USB configuration to neuter the 3.0 ports and rebooted.

Sure enough, the "bleeping" SSAG works. But now my high speed other USB devices run S-L-O-W.

What a bunch of horse-pucky!


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DrDispatch
sage
*****

Reged: 10/26/12

Loc: Spf, Mo
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: dkbender]
      #6261781 - 12/19/13 12:01 PM

I found one guy that RE installed his USB 3.0 drivers and USB 2.0 started working. that may need updating for win 8.0
if it simply wont work after that.
find a USB to serial->then serial to USB 2.OH adapter. beat it that way.
I own software company and I kind of think the USB driver may need upgrade. when vista and win 7 hit. most printers etc had several changes to the software drv to make all work


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DDWMANAGER
newbie
*****

Reged: 10/25/13

Loc: NE
Re: Orion StarShoot AutoGuider work on Win 8 yet? new [Re: Jeff Smith]
      #6289428 - 01/03/14 11:28 AM

I am in the same boat with SSAG and a Windows 8.1 / USB 3 laptop. I installed the SSAG drivers on a Windows 7 / USB 2 laptop but I have not had a chance to try the setup but I expect it to work fine. But much slower than the i7 Windows 8.1 system. I tried dumming down the USB3 to USB2 but could not find the BIOS setting to do so. I hope you find something but based upon Orion history the right driver will be available in 2016.

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