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Equipment Discussions >> Equipment

Pages: 1
Wmacky
Carpal Tunnel
*****

Reged: 11/24/07

Loc: Florida
Vendor returns.....
      #5628819 - 01/17/13 08:23 PM

So when you return a defective item to a vendor, just how long should one wait for an acknowledgement of somekind?

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BigC
Carpal Tunnel
*****

Reged: 09/29/10

Loc: SE Indiana
Re: Vendor returns..... new [Re: Wmacky]
      #5628851 - 01/17/13 08:42 PM

Did you call first and get an RMA or other number?

Many firms will refuse un-authorized returns.

It is best to pay for tracking,even require signatures when sending expensive items to anyone,so you know when and who got it.

Busy vendors may not call you to acknowledge a return or even email .Those who really care about customer service might.

If it has been more than a few days since the item should have arrived then I would call the vendor and ask about the status.


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Wmacky
Carpal Tunnel
*****

Reged: 11/24/07

Loc: Florida
Re: Vendor returns..... new [Re: BigC]
      #5628864 - 01/17/13 08:50 PM

Yes RMA, with tracking and signed for last Friday. I noticed the Item shows out of stock, even though the rep said a container had arrived, and all would be well. I don't think any were on that container.......

Edited by Wmacky (01/17/13 08:54 PM)


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csrlice12
Postmaster
*****

Reged: 05/22/12

Loc: Denver, CO
Re: Vendor returns..... new [Re: Wmacky]
      #5629627 - 01/18/13 10:23 AM

Kinda like ES Eyepieces....pretty soon we'll be having a 1-year no eyepiece anniversary.......

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rockethead26
Post Laureate
*****

Reged: 10/21/09

Loc: Arizona, USA
Re: Vendor returns..... new [Re: csrlice12]
      #5630013 - 01/18/13 02:08 PM

When I get antsy, I just pick up the phone.

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