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Mark9473
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Reged: 07/21/05

Loc: 51N 4E
S&T fails to renew my subscription new
      #5640002 - 01/24/13 04:28 AM

When the time came to renew my subscription to Sky&Telescope I got a series of reminders from them. I then renewed online with a link they provided. This was at the beginning of November. Paid by VISA card, got an order confirmation, picked up my "free gift" (some PCF document) and all was well.

Big was my surprise when at the end of December I got an e-mail from them saying that my subscription had expired. A whole series of e-mails with S&T customer service followed. I even sent them a screenprint of the order confirmation I had received when renewing.

Well they hadn't charged the credit card at the time, so the order was nonexistent. Probably some administrative oversight, I thought. The card is fine, I use it all the time but it's nowhere near the spending limit.

CS suggested I place another renewal order, which I did, two weeks ago. Turns out that again the order didn't go through because the card wasn't charged.

Is this just administrative incompetence or what the heck is going on at S&T ??
Guess I'll have to live without getting their magazine in the mail every month.


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Rich (RLTYS)
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Reged: 12/18/04

Loc: New York (Long Island)
Re: S&T fails to renew my subscription new [Re: Mark9473]
      #5640071 - 01/24/13 06:28 AM

Did you call customer service?

Rich (RLTYS)


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edwincjones
Close Enough
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Reged: 04/10/04

Re: S&T fails to renew my subscription new [Re: Rich (RLTYS)]
      #5640111 - 01/24/13 07:17 AM

I guess you got dumped-have you made negative comments here about them?

All this talk about print magazines having a hard time,
and they dump undesireables from their list
I hope that I am not next,


edj


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droid
rocketman
*****

Reged: 08/29/04

Loc: Conneaut, Ohio
Re: S&T fails to renew my subscription new [Re: edwincjones]
      #5640130 - 01/24/13 07:44 AM

Id do as Rich suggested and give them a call, sometimes talking works way better than sending emails.
I wouldnt jump to conspiracy theorys, lol


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desertstars

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Reged: 11/05/03

Loc: Tucson, AZ
Re: S&T fails to renew my subscription new [Re: edwincjones]
      #5640158 - 01/24/13 08:14 AM

Quote:

I guess you got dumped-have you made negative comments here about them?

All this talk about print magazines having a hard time,
and they dump undesireables from their list
I hope that I am not next,


edj





You're joking, right?

If S&T did such a thing, about half the people who post regularly in this part of CN would be howling about it.

For some reason S&T and the bank holding the credit card aren't communicating, is a more likely explanation. I had a problem ordering books from Barnes & Noble online a few years ago that was similar to this. B&N couldn't fix it. I talked to the credit card company (it was a new card) and was told they'd check into it. After a week with no news I replaced my order and everything was fine and dandy.

Call the CS crew at the magazine. Assuming one of their CN customer service irregulars don't pop in here first.


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rmollise
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Reged: 07/06/07

Re: S&T fails to renew my subscription new [Re: edwincjones]
      #5640239 - 01/24/13 09:18 AM

Quote:

I guess you got dumped-have you made negative comments here about them?

All this talk about print magazines having a hard time,
and they dump undesireables from their list
I hope that I am not next,


edj




Rubbish.


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droid
rocketman
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Reged: 08/29/04

Loc: Conneaut, Ohio
Re: S&T fails to renew my subscription new [Re: rmollise]
      #5640418 - 01/24/13 10:55 AM

Thats our rod, subtle as ever....lol


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rmollise
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Reged: 07/06/07

Re: S&T fails to renew my subscription new [Re: droid]
      #5640433 - 01/24/13 11:01 AM

Quote:

Thats our rod, subtle as ever....lol





I guess I am in a MOOD...I am looking forward to several hours in the dadgum dentist's chair this afternoon...


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okieav8rAdministrator
I'd rather be flying!
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Reged: 03/01/09

Loc: Oklahoma!
Re: S&T fails to renew my subscription new [Re: rmollise]
      #5640497 - 01/24/13 11:39 AM

Quote:

Quote:

Thats our rod, subtle as ever....lol





I guess I am in a MOOD...I am looking forward to several hours in the dadgum dentist's chair this afternoon...




I'd be hittin that Rebel Yell before I went, just to get a head start on the anesthesia. Better hire a driver.


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droid
rocketman
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Reged: 08/29/04

Loc: Conneaut, Ohio
Re: S&T fails to renew my subscription new [Re: rmollise]
      #5640549 - 01/24/13 12:16 PM

Sorry to hear that rod, you know you could just have all yanked, get falsies, no more dentists

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rmollise
Postmaster
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Reged: 07/06/07

Re: S&T fails to renew my subscription new [Re: droid]
      #5640587 - 01/24/13 12:39 PM

Quote:

Sorry to hear that rod, you know you could just have all yanked, get falsies, no more dentists




If this keeps up, won't be long till they ARE all yanked...


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swalker
Imaging Editor - Sky & Telescope
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Reged: 01/22/07

Loc: 42.9225°N, 71.2242°W
Re: S&T fails to renew my subscription new [Re: rmollise]
      #5640705 - 01/24/13 01:34 PM

When having a problem with your subscription, please call customer service and also send us an email- New Track Media (publisher of S&T) is not a centralized corporation, so while S&T is in Cambridge, Customer Service is not. We would like to solve these problems, so the more communication we get the better.

edwincjones, Why would we do that? We're more than happy to take your money, so this problem is particularly puzzling.


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edwincjones
Close Enough
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Reged: 04/10/04

Re: S&T fails to renew my subscription new [Re: swalker]
      #5640737 - 01/24/13 01:47 PM

Quote:



edwincjones, Why would we do that? We're more than happy to take your money, so this problem is particularly puzzling.




of course, I am joking
hard to believe anyone would take me seriously

edj


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swalker
Imaging Editor - Sky & Telescope
*****

Reged: 01/22/07

Loc: 42.9225°N, 71.2242°W
Re: S&T fails to renew my subscription new [Re: edwincjones]
      #5640744 - 01/24/13 01:50 PM

I wish sarcasm was available as a font... that way all jokes would announce themselves. Times New Roman just does not convey inflection efficiently...

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Mark9473
Postmaster
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Reged: 07/21/05

Loc: 51N 4E
Re: S&T fails to renew my subscription new [Re: swalker]
      #5640799 - 01/24/13 02:11 PM

Quote:

When having a problem with your subscription, please call customer service and also send us an email



I have sent 8 e-mails already.
They do all politely reply, but the problem doesn't get solved.
I already pay a 63% premium over US subscribers and am not about to add the cost of intercontinental phone calls to that.

I'm getting to the stage of accepting that it's over and thinking about looking for another magazine to subscribe to. Maybe after 20-something years it isn't bad to change.


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swalker
Imaging Editor - Sky & Telescope
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Reged: 01/22/07

Loc: 42.9225°N, 71.2242°W
Re: S&T fails to renew my subscription new [Re: Mark9473]
      #5640821 - 01/24/13 02:22 PM

Mark, I sent you a private message.

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LivingNDixie
TSP Chowhound
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Reged: 04/23/03

Loc: Trussville, AL
Re: S&T fails to renew my subscription new [Re: swalker]
      #5641690 - 01/24/13 10:55 PM

Okay, I think a this point this has been resolved or is in the process of being resolved.

Everything that needs to be said publicly has been said.

Putting this one to bed folks.


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LivingNDixie
TSP Chowhound
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Reged: 04/23/03

Loc: Trussville, AL
Re: S&T fails to renew my subscription [Re: LivingNDixie]
      #5642405 - 01/25/13 11:45 AM

OP let me know that this has been resolved.

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