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Equipment Discussions >> Mounts

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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
A letter to Meade about the LX80
      #5786787 - 04/08/13 08:28 PM

For anyone interested, I'm seeing if there is enough interest to put together a general complaint letter to Meade about the LX80. Idmlikemtomget at least 20 individuals involved... The more the better.

Rather than just having individuals that own the mount and are unhappy with one area or another, I thought about having 3 groups represtnted.

1. I own the LX80 and am unhappy with it because xx.
2. I owned an LX80 and returned it for a refund because xx.
3. I was going to buy an LX80 and decided to buy a xx because xx.

If you'd like to get involved, PM me with a paragraph or 2 about your specific situation.

If you have name and contact information on anyone high up in the Meade organization, send it to me via PM.

Thanks,

Mike

PS. I sill like the mount for the most part and am not trying to get into Meade bashing here. If we can show Meade that they have a problem that is costing them business maybe we can get some of the areas where specs and real life don't cross addessed.


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JimMo
I'd Rather Do It Myself


Reged: 01/08/07

Loc: Under the SE Michigan lightdom...
Re: A letter to Meade about the LX80 new [Re: Mkofski]
      #5786818 - 04/08/13 08:47 PM

I'm in.

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dmdouglass
professor emeritus


Reged: 12/23/07

Loc: Tempe, AZ
Re: A letter to Meade about the LX80 new [Re: JimMo]
      #5786930 - 04/08/13 09:38 PM

Mike...

I'll be sending you a PM in awhile. Got to look some things up. Of course, I would be in Cat #2.

I do have the names and emails for the people you need to address this to.

For the record though, I would only be doing this to help others who still have this mount, or are considering purchasing it. Meade knows my situation, and I have spoken to them at length (both in emails and in person) up to and including last Nov at the Tucson Astro show.

I still like my Meade stuff. No regrets there. Its the new stuff that is in question. And on the 8xx series (now the 850), and the 600's, hopefully the re-engineering and re-mfg is going to work out for everyone. I certainly hope so.

I am not too optimictic about the LX80 being re-engineered, or even its mount. But it would be nice.


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ahopp
sage


Reged: 05/24/12

Re: A letter to Meade about the LX80 new [Re: dmdouglass]
      #5786956 - 04/08/13 09:47 PM

How about #4: I bought an LX80 mount and love it.

It would give us a sense of how many have issues, and, the scope of the issue.

Tony


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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: A letter to Meade about the LX80 new [Re: ahopp]
      #5786990 - 04/08/13 09:59 PM

Quote:

How about #4: I bought an LX80 mount and love it.

It would give us a sense of how many have issues, and, the scope of the issue.

Tony




Tony,

A 4th group does exist! Until my tripod broke I was in that group. I still love the mount but it the tripod Ubreaks again after it is out of warranty (for you or me or any owner) we are out of luck.

I had a thread a few months ago tring to find happy users like myself... Found a few.

As far as the goal of this letter, the 4th group doesn't really fit. Like I said in the original post, I'm not trying to bash Meade just point out the problem(s).


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dmdouglass
professor emeritus


Reged: 12/23/07

Loc: Tempe, AZ
Re: A letter to Meade about the LX80 new [Re: Mkofski]
      #5787164 - 04/08/13 11:40 PM

Mike...

Private Message sent...


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herrointment
Post Laureate
*****

Reged: 03/12/11

Loc: North of Hwy. 64
Re: A letter to Meade about the LX80 new [Re: dmdouglass]
      #5787325 - 04/09/13 03:30 AM

Well, I'd assume Meade knows what they have. I wouldn't expect them to do another run of the things either unless forced to due to contracts, etc.

I pre-ordered and prepaid for one of these units until someone here finally spooked me into bailing out after a 6 or 9 month wait. Whoever that was......I owe you a beer! One look at a photo of the gear train and I knew I'd made the right decision.

I'd fit into group 3 and would help if need be....but I think you are wasting your time, frankly.


Jim


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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: A letter to Meade about the LX80 new [Re: herrointment]
      #5788567 - 04/09/13 03:55 PM

Quote:

Well, I'd assume Meade knows what they have. I wouldn't expect them to do another run of the things either unless forced to due to contracts, etc.

I pre-ordered and prepaid for one of these units until someone here finally spooked me into bailing out after a 6 or 9 month wait. Whoever that was......I owe you a beer! One look at a photo of the gear train and I knew I'd made the right decision.

I'd fit into group 3 and would help if need be....but I think you are wasting your time, frankly.


Jim




Jim,

Yes, it is probably a waste of time!


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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: A letter to Meade about the LX80 new [Re: Mkofski]
      #5791225 - 04/10/13 08:20 PM

Well, the names are not rolling in. I think, to make any kind of impression, I'd like to have 20 individuals mentioned. So far I've got 5 counting myself. I'll give it a week and se what happens. There are certainly a lot of folks that had considered the mount and went another rout because of the bad press. I'll give the yahoo group a try also.

Thanks,

Mike


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Lorence
scholastic sledgehammer


Reged: 09/15/08

Re: A letter to Meade about the LX80 new [Re: Mkofski]
      #5792694 - 04/11/13 04:11 PM

Quote:

Well, the names are not rolling in. I think, to make any kind of impression, I'd like to have 20 individuals mentioned. So far I've got 5 counting myself. I'll give it a week and se what happens. There are certainly a lot of folks that had considered the mount and went another rout because of the bad press. I'll give the yahoo group a try also.




There is no doubt Meade needs a wake up call. You have the right idea but are being a bit restrictive in the scope of your complaint to Meade.

Quote:

1. I own the LX80 and am unhappy with it because xx.
2. I owned an LX80 and returned it for a refund because xx.
3. I was going to buy an LX80 and decided to buy a xx because xx.




Replace the term LX80 with yy. The yy being any Meade product.

I own an 10" LX200 ACF and can easily afford to upgrade to a larger 600 or 850. Because of problems related to my telescope I will not buy another Meade product unless
I see a change in their attitude toward their customers with problems.

Twenty complaints won't even raise an eyelash. Two hundred might. Make the time you spend on this worthwhile.

I am not a Meade basher, just an unsatisfied customer that believes that if enough people make enough noise Meade will do what is necessary. In the long run everyone except for Meade's competitors will benefit.


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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: A letter to Meade about the LX80 new [Re: Lorence]
      #5792785 - 04/11/13 04:39 PM

Lorence,

Thanks. The intent here is to address the LX80 in specific. There are other issues with Meade, or most suppliers for that matter, that I did not plan on addressing.

Mike


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cliffy54
professor emeritus
*****

Reged: 03/14/10

Loc: ma
Re: A letter to Meade about the LX80 new [Re: Mkofski]
      #5793027 - 04/11/13 06:30 PM

Whatever happened to their weekly deals.

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schenckf
journeyman


Reged: 10/30/07

Re: A letter to Meade about the LX80 new [Re: Mkofski]
      #5793032 - 04/11/13 06:34 PM

How can I send you a PM (private message)?

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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: A letter to Meade about the LX80 new [Re: cliffy54]
      #5793033 - 04/11/13 06:35 PM

Cliffy,

I'm new enough I don't even know about the weekly deals.


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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: A letter to Meade about the LX80 new [Re: schenckf]
      #5793036 - 04/11/13 06:38 PM

Quote:

How can I send you a PM (private message)?




If you click my name link at the top left, then look at the bottom left of that window. Or you can email me at mike@dom2.com.


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ScottAz
Fleet Navigator
*****

Reged: 02/06/05

Loc: Kenosha, Wisconsin
Re: A letter to Meade about the LX80 new [Re: Mkofski]
      #5793105 - 04/11/13 07:14 PM

PM sent. Category 3 ....

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geminijk
scholastic sledgehammer


Reged: 04/03/08

Loc: TN
Re: A letter to Meade about the LX80 new [Re: ScottAz]
      #5793402 - 04/11/13 10:17 PM

I'll announce this on my next episode, Meade users group, twitter, Google+. Give it while longer than a week please.

John


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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: A letter to Meade about the LX80 new [Re: geminijk]
      #5793445 - 04/11/13 10:38 PM

Thanks John... I'm in no hurry.

Mike


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jimb1001
sage
*****

Reged: 11/14/09

Loc: Florida
Re: A letter to Meade about the LX80 new [Re: Lorence]
      #5793669 - 04/12/13 01:11 AM

Quote:

Quote:

Well, the names are not rolling in. I think, to make any kind of impression, I'd like to have 20 individuals mentioned. So far I've got 5 counting myself. I'll give it a week and se what happens. There are certainly a lot of folks that had considered the mount and went another rout because of the bad press. I'll give the yahoo group a try also.




There is no doubt Meade needs a wake up call. You have the right idea but are being a bit restrictive in the scope of your complaint to Meade.

Quote:

1. I own the LX80 and am unhappy with it because xx.
2. I owned an LX80 and returned it for a refund because xx.
3. I was going to buy an LX80 and decided to buy a xx because xx.




Replace the term LX80 with yy. The yy being any Meade product.

I own an 10" LX200 ACF and can easily afford to upgrade to a larger 600 or 850. Because of problems related to my telescope I will not buy another Meade product unless
I see a change in their attitude toward their customers with problems.

Twenty complaints won't even raise an eyelash. Two hundred might. Make the time you spend on this worthwhile.

I am not a Meade basher, just an unsatisfied customer that believes that if enough people make enough noise Meade will do what is necessary. In the long run everyone except for Meade's competitors will benefit.




I'll make a little noise.

I have an LS8 which, after a few weeks, I found to have a problem. I called Meade customer service and, with no fuss or muss, they provided a shipping label and instruction to get it back to them.

Meade turned it around in 14 days, not counting travel time. I got it back today. Everything was repackaged neatly, the necessary work was done and they even cleaned the corrector for me. Looks like new.

I had called a couple times during the two weeks the scope was with Meade and they were polite, professional and informative.

I hadn't bought a Meade telescope in years, I think the last one was an LX 50 a long time ago but my experience with Meade customer service was excellent.

I'm sure you have your reasons for not wanting to do business with Meade, but people considering a Meade purchase should be aware that others have had a positive experience with Meade service.


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Mkofski
Pooh-Bah
*****

Reged: 07/19/11

Loc: Greenfield, Indiana, USA
Re: A letter to Meade about the LX80 [Re: jimb1001]
      #5794511 - 04/12/13 01:51 PM

jimb1001,

I do agree with you! I just received my replacement tripod and it took about 10 days start to finish. Not too bad for ground shipping to and from Indiana. They paid fo shipping both ways so I have no complaint with the service that Meade provided for the broken part.

With Meade, as with most companies, there are good and bad experiences.

The intent here is not to imply in anyway that Meade is not to be dealt, but to point out the opinion of a number of users that there are problems with this specific product. There were measurable problems with the LX800 when it was released and Meade stepped up and apparently resolved them. If you look at the specs for the LX80, it fails in a number of important area, specifically the weight capacity in both Polar and AltAz configurations and the tracking ability with respect to doing AP.

These short comings don't effect everyone but the specs are miss misleading. The design and failure of the tripod's top plate is something that could effect any user not just those interested in using 30 to 40 pounds of kit and /or doing AP.

To be sure that no one misunderstands my intent: The goal here is ONLY to address issues with the LX80 and try to "coax" a response of some type from Meade.

Mike


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