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Equipment Discussions >> Mounts

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CharlesW
Pooh-Bah


Reged: 11/02/12

Loc: Chula Vista & Indio, CA
Re: An utterly disappointing experience new [Re: Logan Tudor]
      #5802299 - 04/16/13 10:37 AM

Mr. Logan Tudor,
I was a deputy Sheriff for 28 years. I don't lie, cheat, or steal. What you are claiming is I that I am intentionally trying to steal $800 from SB, a felony. If I had plugged my power cord into the Versa Plate, I would have just kicked myself around the house until I could have politely asked the Bisques to SELL ME ANOTHER BOARD. When I met Bill Dean from OPT in a parking lot in Carlbad, I was going to show him the issue with the HC. I connected my inverter bassackwards. I admit that. I haven't contacted Frys claiming they sold me a bad inverter. I will wait until I can afford to buy a better one and lesson learned. Maybe that's how you operate in your world, but it is not in mine.


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korborh
scholastic sledgehammer
*****

Reged: 01/29/11

Loc: Arizona
Re: An utterly disappointing experience new [Re: CharlesW]
      #5802313 - 04/16/13 10:44 AM

Charles, I do not understand why SB cannot just replace your mount and do the investigation on their time. They have wasted enough of your time and clear skies and you ought to be compensated for that. Expectation is very high for mounts of this price given the competition has an impeccable record. You should not be settling for anything less. Don't get discouraged by SB fanboys.

As much as SB wants everyone to believe that phone support is obsolete, they need to really start to man those phone lines with knowledgeable support.


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orlyandico
Postmaster
*****

Reged: 08/10/09

Loc: Singapore
Re: An utterly disappointing experience new [Re: korborh]
      #5802317 - 04/16/13 10:50 AM

Quote:

Quote:

so why is it that there is far less complaining about AP mounts? it's probably because software wise they are far simpler..?




This is a hardware problem. The AP mount can be commanded by most any software including SB.
I am a fan of simplicity in engineering when it improves end user results/efficiency and product QC. Simplicity is good and underrated IMHO.




Maybe SB is really selling such huge quantities compared to AP that they have to use forum support rather than voice? (and would proportionally have more complaints)

When I read the scientific literature I see that SB mounts are all over the place.


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JAT Observatory
NOT a Wimp
*****

Reged: 02/20/05

Loc: In the Primordial Soup
Re: An utterly disappointing experience new [Re: orlyandico]
      #5802339 - 04/16/13 11:05 AM

<< When I read the scientific literature I see that SB mounts are all over the place. >>

I know the company I work for use them for optical satellite tracking.


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budman1961
Pooh-Bah
*****

Reged: 02/25/11

Loc: Springfield, MO
Re: An utterly disappointing experience new [Re: JAT Observatory]
      #5802375 - 04/16/13 11:29 AM

Logan, your comment was tasteless, and totally out of line.

I am happy that the situation seems to have worked it's way out, and that is what is important.

Andy


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korborh
scholastic sledgehammer
*****

Reged: 01/29/11

Loc: Arizona
Re: An utterly disappointing experience new [Re: orlyandico]
      #5802400 - 04/16/13 11:46 AM

Quote:

Maybe SB is really selling such huge quantities compared to AP that they have to use forum support rather than voice? (and would proportionally have more complaints)




That can be said for any company that has phone tech support. If they are selling more then they should have more money to afford more staffing at the phone lines, no?


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bilgebayModerator
Post Laureate
*****

Reged: 11/06/08

Loc: Turkiye - Istanbul and Marmari...
Re: An utterly disappointing experience new [Re: budman1961]
      #5802403 - 04/16/13 11:48 AM

OK folks, I think this thread has completed its course. I'm sure Mr. Bisque will perform his best to find an amicable solution to Charles' problem.

Charles, please feel free to start a new thread to let us know the latest on this matter. I wish with all my heart that you join the band of happy SB owners very soon.

Thank you all for your contribution to this thread.


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