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Mike7Mak
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Reged: 12/07/11

Loc: New York
ASI120MM works on Win7 but XP no go??? new
      #5839461 - 05/04/13 01:57 AM

Just received an ASI120MM. Used the driver disc that came in the package.

On the Win XP pro machine everything seems to install ok but I get no picture when I open Metaguide or the capture app that came with the camera.

On my Win 7 64 machine it works no problem.

I'm hoping this is something simple but I'm at a loss for what to try.


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ToxMan
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Re: ASI120MM works on Win7 but XP no go??? new [Re: Mike7Mak]
      #5839479 - 05/04/13 02:20 AM

Is there a 32-bit driver for camera to use in XP? Newer camera, older operating system...

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Mike7Mak
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Reged: 12/07/11

Loc: New York
Re: ASI120MM works on Win7 but XP no go??? new [Re: ToxMan]
      #5839551 - 05/04/13 04:47 AM

According to the website it's supposed to work on XP 32.

Thing is it all installs with the usual dialogs, the camera shows in the device manager list and reports working properly, Windows does it's 'new hardware' thing and reports drivers installed, but none of the programs deliver a picture.

On the Win7 machine it installed and worked no problem.


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ToxMan
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Re: ASI120MM works on Win7 but XP no go??? new [Re: Mike7Mak]
      #5839813 - 05/04/13 09:50 AM

That is just weird, Mike. Sorry I can't be more help. I understand Sam is good at answering PMs. I haven't jumped in on the ASI bandwagon yet. But, one of the other camera users will chime in, soon. BTW, awesome DSO work!

Paul


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alfas
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Re: ASI120MM works on Win7 but XP no go??? new [Re: ToxMan]
      #5839865 - 05/04/13 10:39 AM

Hi Mike, I run ASI120MM on XP (32 bit) with firecapture or PHD. I have not installed the driver from the CD though, I have downloaded the latest version and followed the installation guide from ZWO website and didn't have any problem.

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Mike7Mak
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Reged: 12/07/11

Loc: New York
Re: ASI120MM works on Win7 but XP no go??? new [Re: alfas]
      #5839922 - 05/04/13 11:20 AM

Paul thanks, yes this is very strange.

Rafael, pretty sure the version on the disc I got is the newest one. I've tried PHD, Metaguide, Sharpcap and the usb app that loads with the install. They all act like they're connected to the camera but no picture in any of them.

Just un-installed and re-installed everything, no good.

This is driving me nuts. Hate to sound like a broken record but it installed and worked on the Win7 machine first try. It's a 100 yard walk to the obs XP computer, no internet out there.

The installation on the WinXP machine proceeds normally all the way to the point where a picture preview should appear, then nothing.

I've got the camera plugged directly into the desktop usb port with the cable that came with the camera, which worked on the other computer. Tried a couple ports, each time the 'found hardware' driver install happens normally.

This reminds me of the last time I tried to get the Meade LPI to work, only the LPI would give me a picture for a few frames before quitting. Gave up on that, I'm really not very good at figuring out driver problems.


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Mike7Mak
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Loc: New York
Re: ASI120MM works on Win7 but XP no go??? new [Re: Mike7Mak]
      #5840257 - 05/04/13 02:57 PM

The computer is a Gateway Pentium 4 3ghz w/1 gig ram. OS is Win XP pro version 2002 SP3.

This has gotta be some checkbox not checked, some update missed or something stupid like that.


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Mike7Mak
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Reged: 12/07/11

Loc: New York
Re: ASI120MM works on Win7 but XP no go??? new [Re: Mike7Mak]
      #5841952 - 05/05/13 04:10 PM

Open to suggestions on what could be keeping the camera output from showing in the capture programs when as far as I can tell everything is installed correctly and the programs 'say' they're connected to the camera.

I don't know jack about video or web cams but there must be 'something' missing or turned off in XP. I know the camera works and the cable is good.


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wenjha
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Re: ASI120MM works on Win7 but XP no go??? new [Re: Mike7Mak]
      #5842475 - 05/05/13 09:18 PM

that's wired Mike
can you test in another usb port?
try small resolutions like 320*240.
Just to make sure it is not because of the USB host


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Mike7Mak
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Re: ASI120MM works on Win7 but XP no go??? [Re: wenjha]
      #5847097 - 05/08/13 03:21 AM

Hi Sam, sorry for the late reply, I got distracted for a couple days.

I will try again but I did plug it into two different usb ports, one on the front of the desktop and one on the back. Each time Windows does the 'found hardware' driver install and acts like everything is fine.

I also tried a couple different resolutions and the usb camera app opens with different sized windows, says it's connected to the ASI120MM but no picture. I will try the smallest res next time.


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Mike7Mak
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Reged: 12/07/11

Loc: New York
Re: ASI120MM works on Win7 but XP no go??? new [Re: Mike7Mak]
      #5848075 - 05/08/13 03:58 PM

Ok I tried switching usb ports and changing resolution and no change. Same as before, everything acts like it's working but no picture.

Did an install on a Win XP Thinkpad, works fine.

This is crazy. Short of a new install of XP I'm at a loss for what to try. (Really don't want to do that, everything else works.)


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Mike7Mak
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Reged: 12/07/11

Loc: New York
Re: ASI120MM works on Win7 but XP no go??? new [Re: Mike7Mak]
      #5858305 - 05/13/13 06:40 PM

Progress (or lack thereof) report...

I discovered what's keeping the camera from displaying an image. I have a cheapo Staples powered 4 port usb hub on the scope that runs the imaging cam, guide cam and filter wheel. The hub is connected to the computer through a Tripplite active extension cable. I was not plugging the ASI camera into the hub but into a separate port directly on the desktop.

I unplugged everything usb, did a 'safe mode' boot, uninstalled 'root hubs' and started plugging things in one at a time. That got the camera working.

But, as soon as I plug in the 4 port hub, in a separate port on the computer, the camera stops working. Unplug the hub the camera unfreezes and starts working fine again.

Gonna try a different brand hub but I'm not optimistic.

Any of this sound familiar to anybody?


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wenjha
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Reged: 09/24/08

Loc: SuZhou China
Re: ASI120MM works on Win7 but XP no go??? new [Re: Mike7Mak]
      #5859126 - 05/14/13 03:33 AM

Hi mike
Is the hub powered by USB or another separate power source?
maybe the power of USB is not enough when plugin some many devices. so a seperate power hub maybe a good try


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Mike7Mak
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Reged: 12/07/11

Loc: New York
Re: ASI120MM works on Win7 but XP no go??? new [Re: wenjha]
      #5859952 - 05/14/13 01:38 PM

Hi Sam. The hub is powered by an AC adapter. I have two and either one will freeze the camera if I just plug them in to any usb port. On my other computers the camera will connect and run through the same hubs.

I've ordered a different brand powered usb hub but I figure it's likely the computer won't know the difference and do the same thing it's doing with the hubs I have.


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