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csa/montana
Den Mama
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Reged: 05/14/05

Loc: montana
Locked up Asus Aspire One 722
      #5996302 - 07/29/13 10:45 AM

Beginning last evening, when I would start up the 722, it would start downloading updates. This resulted in freezing everything. I cannot shut it off, no keys work; and the updates are stuck.

How can I shut it down?


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Cliff Hipsher
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Re: Locked up Asus Aspire One 722 new [Re: csa/montana]
      #5996350 - 07/29/13 11:18 AM

Disconnect the AC to DC adapter and then remove the battery. Out go the lights.

Let it sit for a few minutes, and then put the battery back in.

Power up and then do what ever you need to do to get to the BIOS Setup (Typically you press the F2 function key while the Boot Logo is displayed...)

Check your BIOS settings to make sure that nothing got trashed. Change as appropriate.

Plug in the AC adapter in and reboot...


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csa/montana
Den Mama
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Reged: 05/14/05

Loc: montana
Re: Locked up Asus Aspire One 722 new [Re: Cliff Hipsher]
      #5996372 - 07/29/13 11:29 AM

Thanks Cliff; I'll give that a try.

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richard7Moderator
Not Quite
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Reged: 11/02/07

Loc: Sacramento
Re: Locked up Asus Aspire One 722 new [Re: csa/montana]
      #5999006 - 07/30/13 07:40 PM

Did it work Carol?

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StarWars
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Re: Locked up Asus Aspire One 722 new [Re: csa/montana]
      #6002370 - 08/01/13 11:45 PM




Carol,


Your Netbook book is a Acer not ASUS ...


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StarWars
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Re: Locked up Asus Aspire One 722 new [Re: csa/montana]
      #6005250 - 08/03/13 07:22 PM



Carol,


You most likely have some malware on your Acer...


1) Disconnect from the Internet. (shut off DSL modem)

2) start up Acer

3) Run Malware scanner

http://www.filehippo.com/download_superantispyware/


4) Download Smarty Uninstaller and install on Acer. You can use SU to remove malware programs with the Force Uninstall option. Connect to Internet and allow SU to collect data on the update problem. (give it 30 minutes)


http://www.smartuninstall.com/

5) Disconnect from the Internet and run Smarty Uninstaller, SU will show you which downloads will be the most current on your computer.

6) SU should of given you enough information to remove the problem updates/malware.


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csa/montana
Den Mama
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Reged: 05/14/05

Loc: montana
Re: Locked up Acer Aspire One 722 new [Re: StarWars]
      #6027050 - 08/15/13 12:17 PM

Sorry so late in replying. I did not have any Malware, as I do run a check frequently with my own Malware program.

It appears it was just a fluke with the auto downloads of MS updates. Now that I'm updating manually; no problems.


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CarolG
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Reged: 10/16/06

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Re: Locked up Acer Aspire One 722 new [Re: csa/montana]
      #6030494 - 08/17/13 08:59 AM

Hi, Carol. After your first post, I started up my Acer Aspire after the latest auto MS downloads. To my horror, most of my programs were gone and my screen settings were replaced by a MS logo. I found no malware, but couldn't recover my lost programs and settings. Fortunately, I had a backup, so I had to do a system recovery. What I had not done on the netbook that I had done on my other computers was set the updates to "manual". No more "automatic' updates for me either! Glad you got your problem resolved!!

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csa/montana
Den Mama
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Reged: 05/14/05

Loc: montana
Re: Locked up Acer Aspire One 722 new [Re: CarolG]
      #6030696 - 08/17/13 10:59 AM

Carol, thanks for posting your experience with the "auto" updates as well! There obviously is a problem using the "auto"; as since I'm using manual updates, netbook is running smoothly!

BTW, that's how I finally got mine up & running again, is to do a system recovery. For sure won't ever use the "auto" update on the netbook ever again!


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StarWars
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Re: Locked up Acer Aspire One 722 new [Re: CarolG]
      #6039491 - 08/22/13 01:54 AM

Quote:

Hi, Carol. After your first post, I started up my Acer Aspire after the latest auto MS downloads. To my horror, most of my programs were gone and my screen settings were replaced by a MS logo. I found no malware, but couldn't recover my lost programs and settings. Fortunately, I had a backup, so I had to do a system recovery. What I had not done on the netbook that I had done on my other computers was set the updates to "manual". No more "automatic' updates for me either! Glad you got your problem resolved!!







Do you have Windows 7 Starter or Home Premium...


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csa/montana
Den Mama
*****

Reged: 05/14/05

Loc: montana
Re: Locked up Acer Aspire One 722 new [Re: StarWars]
      #6040034 - 08/22/13 12:24 PM

I don't know about Carol G.; however I'm using 7 Home Premium.

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CarolG
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Loc: Oklahoma
Re: Locked up Acer Aspire One 722 new [Re: csa/montana]
      #6047956 - 08/26/13 11:24 PM

I'm using Windows 7 Pro.

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