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snorkler
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Reged: 10/11/04

Loc: Bay Area, California
Diagnosing an Internet connection problem
      #6037548 - 08/21/13 12:40 AM

I can't get on a particular website using any of our three different computers (two are Win 7 OS), the third is an Android 4.3 tablet, trying seven different browsers on the different machines. I'm experiencing no problems with any other website. That eliminates the operating systems, modems, and browsers as the cause.

The Chrome browser I use the most gives me an ERR_CONNECTION_RESET error. I Googled that error message and tried all the suggested solutions/diagnostic procedures. I traced the Internet routing and pinged the target IP address, figuring out the hosting site is giving me a "destination net unreachable" message, but I don't know why. The site is running, and other users are posting there daily. I tried reconfiguring the packet maximum transfer unit (MTU) size (using both netsh commands and Windows Registry Editor), without success.

I reset my router and Internet gateway, reconfigured my broadband MTU upload size, and tried both ethernet direct local area network and wireless network connections. The results are the same - no connection to that one website. That pretty much eliminates all I can do from my end with my router and DSL modem.

Suggestions?

Edited by snorkler (08/21/13 03:13 PM)


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Raginar
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Reged: 10/19/10

Loc: Rapid CIty, SD
Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6038074 - 08/21/13 10:41 AM

What's the website? It might be in one of the 'blocked' lists. For instance, Chrome would block 'slashdot.org' from loading due to this, but if I went to m.slashdot.org it worked.

Does the site have a mobile option? That's what I'd try first.

Maybe the site is down? Are you sure it's working?


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snorkler
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Re: Diagnosing an Internet connection problem new [Re: Raginar]
      #6038236 - 08/21/13 12:08 PM

Chris, the site is www.clubxb.com (209.132.196.57). My Android tablet using Tapatalk tries to access a mobile version of the site, AFAIK. Anyway, I just tried the mobile site without success.

I tried a few "website down" site checkers, and they say the site is running. Plus, I was getting emails telling me about updates to subscribed threads.

The bottom line is Ping returns a "destination net unreachable" message from 66.226.31.174 (alchemy.net), which is the hosting site. I think my tests point to alchemy net not liking my IP address, but don't know how to fix it short of setting up a proxy address. I'll scoot over to a free wi-fi site today to see if my tablet hooks up from a different address.

Edited by snorkler (08/21/13 12:42 PM)


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csa/montana
Den Mama
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Reged: 05/14/05

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Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6038281 - 08/21/13 12:31 PM

I accessed the site with no problems; so it is up and running right now.

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snorkler
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Loc: Bay Area, California
Re: Diagnosing an Internet connection problem new [Re: csa/montana]
      #6038301 - 08/21/13 12:47 PM

Thanks Carol,

I just tried it, and can't connect. I get
Quote:

This webpage is not available

Reload Less
The connection to www.clubxb.com was interrupted.
Check your Internet connection.
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server...
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".
Error code: ERR_CONNECTION_RESET




I've tried all the suggestions except setting up a proxy server. Nothing helps.


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csa/montana
Den Mama
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Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6038334 - 08/21/13 01:10 PM

That is so strange Darrell!

I doubt it makes any difference, but I'm using Vista.

Sure hope you get it straightened out, so you can access the site.


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snorkler
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Reged: 10/11/04

Loc: Bay Area, California
Re: Diagnosing an Internet connection problem new [Re: csa/montana]
      #6038595 - 08/21/13 03:41 PM

I just went through a free anonymous proxy server to try to get to the site. As expected, it worked. The only common problem to all my access attempts is the three computers all coming from the same IP address. I don't know why alchemy.net wants to block my ATT IP address, but it apparently is doing just that.

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stmguy
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Reged: 10/11/12

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Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6038640 - 08/21/13 04:01 PM

Try putting your IP address in here and then click on the check against blacklists
http://www.mxtoolbox.com/SuperTool.aspx

I would guess it is the firewall device at www.clubxb.com


Norm


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snorkler
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Loc: Bay Area, California
Re: Diagnosing an Internet connection problem new [Re: stmguy]
      #6038780 - 08/21/13 05:24 PM

Norm, my IP address isn't blacklisted, per your link. Thanks for the tip. I'll PM a mod or administrator on clubxB to see what they can tell me.

Edited by snorkler (08/21/13 05:26 PM)


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Raginar
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Loc: Rapid CIty, SD
Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6039115 - 08/21/13 08:38 PM

It worked for me too. My guess is your IP address was blocked. Try renewing your ip lease on your router.

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Spaced
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Reged: 03/01/05

Loc: Tacoma, Washington, USA
Re: Diagnosing an Internet connection problem new [Re: Raginar]
      #6039373 - 08/21/13 11:40 PM

Gad, you guys are good!

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StarWars
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Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6039486 - 08/22/13 01:50 AM

Quote:

Chris, the site is www.clubxb.com (209.132.196.57). My Android tablet using Tapatalk tries to access a mobile version of the site, AFAIK. Anyway, I just tried the mobile site without success.

I tried a few "website down" site checkers, and they say the site is running. Plus, I was getting emails telling me about updates to subscribed threads.

The bottom line is Ping returns a "destination net unreachable" message from 66.226.31.174 (alchemy.net), which is the hosting site. I think my tests point to alchemy net not liking my IP address, but don't know how to fix it short of setting up a proxy address. I'll scoot over to a free wi-fi site today to see if my tablet hooks up from a different address.








Works for me....


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StarmanDan
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Re: Diagnosing an Internet connection problem new [Re: StarWars]
      #6040951 - 08/22/13 10:51 PM

Works for me on my iPhone. Have ya tried resetting your security setting?

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snorkler
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Reged: 10/11/04

Loc: Bay Area, California
Re: Diagnosing an Internet connection problem new [Re: StarmanDan]
      #6041747 - 08/23/13 11:50 AM

You last two guys didn't read the whole thread. I'm able to access the site through a proxy server. The target site or its hosting site is/are blocking my IP address for some reason.

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Misha
member


Reged: 08/03/08

Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6041755 - 08/23/13 11:58 AM

It is possible that your ISP is blocking the site. Maybe they have an AI procedure that thinks that any domain with "clubx" in its name is porn?

Have you tried asking them (or a neighbour who uses the same ISP)?
…Misha


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snorkler
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Reged: 10/11/04

Loc: Bay Area, California
Re: Diagnosing an Internet connection problem new [Re: Misha]
      #6043319 - 08/24/13 10:35 AM

Misha, no, it's not my ISP blocking clubxb, since tracing the route with tracert and ping shows my requests getting to the clubxb hosting site before returning a "destination net unreachable" message.

StarmanDan, I haven't changed my computer's security settings because my Android tablet also couldn't get to the website, and it lacks security settings.


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StarmanDan
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Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6045357 - 08/25/13 02:49 PM

Are you able to take your tablet or other mobile device that doesn't work at home and see if it works on another network?

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snorkler
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Reged: 10/11/04

Loc: Bay Area, California
Re: Diagnosing an Internet connection problem new [Re: StarmanDan]
      #6046245 - 08/26/13 12:10 AM

Yes, I took my tablet to the mall today, and used it to get on clubxb on two other networks. I used both the Chrome browser and Tapatalk on the tablet at the mall, and got to clubxb. At home, Tapatalk on the tablet doesn't get through. I have to use the anonymous proxy server to get to clubxb. All other sites work fine.

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Sgriffith62
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Reged: 06/09/13

Re: Diagnosing an Internet connection problem new [Re: snorkler]
      #6046678 - 08/26/13 10:18 AM

It may be blocked by your isp. The biggest value for MTU is 1500. If you can take it to another place and connect, the problem may well your ISP is blocking it. try this, goto run, type in cmd. black window will open. Type IPCONFIG /flushdns
space after the ipfonfig before the slash. then try again.


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snorkler
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Re: Diagnosing an Internet connection problem new [Re: Sgriffith62]
      #6046809 - 08/26/13 11:28 AM

Sgriffith62,

It flushed the resolver cache, but I still can't go directly to clubxb.


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