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rob288
super member


Reged: 05/13/08

Loc: South Canterbury, New Zealand
Ioptron IEQ45 and Sky Sarfari issues
      #6090543 - 09/19/13 07:32 PM

Perhaps you knowledgeable people can help because Ioptron don't want to know about our issues, they have simply ignored requests for assistance by email.

We have a IEQ45 mount, running 8407 firmware, we cannot get the ipad to communicate with the mount. IEQ45 8407 is not listed as an option in the Sky Safari mount selection list.

Can anybody help, ? Do we need to revert to 8406 firmware?


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btschumy
Vendor - Simulation Curriculum
*****

Reged: 04/13/04

Loc: Longmont, CO, USA
Re: Ioptron IEQ45 and Sky Sarfari issues new [Re: rob288]
      #6091372 - 09/20/13 09:39 AM

The currently shipping version of SkySafari doesn't support the 8407. However, we just submitted a new 3.8.2 release that will. Wait a few days.

Bill


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rob288
super member


Reged: 05/13/08

Loc: South Canterbury, New Zealand
Re: Ioptron IEQ45 and Sky Sarfari issues new [Re: btschumy]
      #6092170 - 09/20/13 05:27 PM

Thanks Bill, can always count on you and Tim for great support.

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rob288
super member


Reged: 05/13/08

Loc: South Canterbury, New Zealand
Re: Ioptron IEQ45 and Sky Sarfari issues new [Re: rob288]
      #6099427 - 09/24/13 10:10 PM

Bill, got the 3.8.2 update today and has solved our issues with the Ioptron IEQ45 mount with 8407, thanks so much to you and the team, great service. just a pity Ioptron wouldn't provide the same level of service.

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btschumy
Vendor - Simulation Curriculum
*****

Reged: 04/13/04

Loc: Longmont, CO, USA
Re: Ioptron IEQ45 and Sky Sarfari issues new [Re: rob288]
      #6099436 - 09/24/13 10:16 PM

Glad to hear it is working for you. Thanks for letting us know.

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