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njensen593
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Loc: LAfayette, LA
Gemini II HC & System Issues
      #6297891 - 01/07/14 11:41 AM

I am still having some persistence issues with my G2 system. I have had this system about a month now and have done a firmware update to the latest version as recommended. I did do the screen alignment at boot up. This G2 has exhibited several odd actions from first power up. The system hangs up a lot when I select a menu choice. When I select an action, the center of the a button goes dark and the edges are still green but nothing happens until I select another action on the screen and them go back to the original button and reselect it again. That generally works but not always. I may need to do this several times on some occasions. This is and has been a huge problem with this system and I spend a lot of time dealing with it and not viewing.



The other problem is with the alignment procedure. When I select an alignment star the system slews to that star, then I select the menu button (which sometimes shows "GOTO" now rather than Menu) takes you back to a menu for selection of objects, not the alignment screen menu. At this point what I have to do is go back to the main menu then to menu where you can select alignment or synchronize, select them both separately in two steps then reselect the star that I am aligning on and then it will sometimes go to the proper alignment menu so that I can select the align button and then I get all of the read outs for alignment. This happens about 90% of the time throughout the alignment process.



What I can say, is on the first G2 system that I have this did not happen anytime and that was with the HC Firmware V1.10 Build Sept 2013, MB Firmware LS.10 Aug 27 2013. I did update the firmware on this one too but have not tested it on the mount to date.



I hope I was somewhat clear on these issues in my explanations. Has anyone else seen these problems or any idea as to what is causing these two issues and how to fix them or is this something that Rene' and his team need to address?

Any help would be much appreciated.


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Hilmi
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6298008 - 01/07/14 12:57 PM

OK for the first issue, most likely you need to open the screws on the back of the hand controller and then separate the cover then put back together but not as tight. What happens is that some units have had the foam around the screen press so hard on the screen that it interfered with the touch screen operation. You will likely need to re-calibrate touch screen after this procedure.

The second one is a bug, stick to the old alignment procedure. The last user who reported this bug to Rene was snapped back at and was told that this feature is an extra and was not in the original specs and so he should not complain if it doesnt work.

The Gemini II is a good system but it is only half baked. It works well enough if you are willing to tolerate the quirks but it is definitely not a mature mount controller and still needs lots of work.

Edited by Hilmi (01/07/14 12:58 PM)


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blueman
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Re: Gemini II HC & System Issues new [Re: Hilmi]
      #6298107 - 01/07/14 01:34 PM

IT is a real shame that after 2 years it is still in the Beta stage.
Blueman


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David PavlichAdministrator
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6298121 - 01/07/14 01:40 PM

Hey Niel....glad you found your way here. Hilmi has been on the cutting edge of the ongoing saga of GII and its development. I hope that the gang here gets your mount working well.

David


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njensen593
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Re: Gemini II HC & System Issues new [Re: Hilmi]
      #6298133 - 01/07/14 01:44 PM

Great. Thank you for your information. For the screw removal and case realignment I am good with that part.
OK, on the second issue, which is the more of a pain than the other what do you mean by "stick to the old aligment procedure"? This part worked fine before I upgraded the firmware snd was not a problem. Do you mean revert back to an earlier version of the firmware? If so how abd ware do I go to download that data?
Thanks again,
Niel


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njensen593
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Re: Gemini II HC & System Issues new [Re: David Pavlich]
      #6298159 - 01/07/14 01:53 PM

Hi David,
Thanks for the pointer to get here. That information kind of makes sense now. I guess I somewhat understand why I got some short answers from folks. As I said before the second issue is the bigger one and the more of a pain. I should have not upgraded my orginal G2 as it was working just fine and the little extras I got with the upgraded firmware may not have been worth the pain I have now!
NIel


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Hilmi
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6298607 - 01/07/14 05:56 PM

The latest firmware fixes other bugs that were more annoying especially if you are imaging.

Basically the old procedure involves picking a star to go to from the bright star list. After going to that star you go to menu -> alignment -> align. Then pick another star from the bright star list.

So far, that bug is the most annoying bug that still remains on the Gemini II. The other bug involves the model sometimes getting corrupt.


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Raginar
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6299649 - 01/08/14 09:50 AM

Interesting, I honestly haven't experienced any problems with my G2. It works really well for me... My guess would be the foam issue or the case being too tight. Are you still under warranty? Why don't you call Scott @ Losmandy and see if he'll replace it for you. You could have a defective screen too. Maybe they'll replace it for you? Or, maybe you can send it in and have them take a look at it. Given the weather, a week without your hand controller isn't a biggie!

I'm running the most recent firmware and I don't have any of the problems you're having. As far as I can tell it's the screen sticking; I think you'll find the alignment tool will work when you get the screen working. All the features work as advertised... or at least the ones I use.

And, come on over to the Yahoo! Group. It's not *too* vapid over there.

Chris


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njensen593
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Re: Gemini II HC & System Issues new [Re: Hilmi]
      #6299747 - 01/08/14 10:43 AM

Hilmi,
Thank you for the explanation of the HC operation. It seems to be a bit different from the earlier version that I have so I guess I will need to get use to this operation. I’ll try it out tonight if the weather holds and see what happens. I did take the screws out of the old unit yesterday and tried to get the cover off. The screws were not really tight but screen is really stuck to the top cover. I tried a bit to get things apart but was unsuccessful so I just put the screws back in and put it back on the G2 for now. I guess I can use some type of flat tool to separate the gasket from the cover to get it to come apart but don’t want to pull too much on the cover screen assembly. I’ll have another look at shortly but want to try it out after having taken the screws out and see if the relieves some pressure or not. I'll keep you posted.
Niel


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njensen593
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Re: Gemini II HC & System Issues new [Re: Raginar]
      #6299804 - 01/08/14 11:08 AM

Chris,
I have two G2 units. I have an older G2 that I got from Losmandy in May of 2012. I had not updated the firmware in it until last week. It worked fine, no sticking, hanging up, odd menus, etc. I updated the HC and MC to the latest firmware then the issues began. The newer one, which I just received last month, displayed these some of these issues from day one with one firmware update or so back. So I updated both units to the latest firmware at the same time. What I have not done is tried out the newer G2 to see if it still has some issues or not but the older one does now. I did try to pull the HC cover partially off of the older unit yesterday and the screen is really stuck to the top cover. So I did not want to pull on it too much and just put it back together. I may be able to try it out tonight to see if that made any difference. As for the newer one I have not touched the cover but I have not tried it out after the update yet either. So what I might try tonight is as the older unit is on the mount, try it and see if pulling the cover made a difference then put the newer unit on and try it to see what happens with it. Hope this was understandable.
Thanks for your help.
Niel


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davebuechler
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6299852 - 01/08/14 11:29 AM

Personally, I do not think your HC gasket is the problem, however if you do want to remove it here's a tip. Apply a little heat via hairdryer to the plastic cover around the screen. Be careful not to get the screen hot and you only want to slightly warm the plastic casing. Then start at one of the corners (top is better) pressing down on the screen lift the top HC casing until the gasket separates.
Be VERY careful that the screen dos not stay stuck to the top HC casing when you separate them as it may cause damage to the connections.

In fact to test if your gasket is too tight and causing your first issue, simply remove or loosen the screws and test it. You do not need to completely disassemble it and I suggest you don't unless absolutely necessary. If you find that this did not fix the issue, it is not the gasket.

Good luck

Edited by davebuechler (01/08/14 11:58 AM)


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njensen593
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Re: Gemini II HC & System Issues new [Re: davebuechler]
      #6300186 - 01/08/14 02:38 PM

Dave,
After messing with it yesterday I kind of don't want to dig in it if possible. I may be able to see tonight if backing off the screws helps. It's just kind of odd that all this seem to happen when I did the upgrades. At least on the older unit, but it seemed to be existing on the new unit from day one.
Thanks,
Niel


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davebuechler
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6300743 - 01/08/14 07:50 PM

Hi Neil,

Yeah, I really don't think that is your problem and you really don't want to open it if you don't have to. I am not sure what causes you this issue. I have experienced a "slow" response time from HC buttons on rare occasion but nothing repeatable. I chalked it up to the cold….? You could test just the HC and the G2 to see if it is repeatable without it attached to the mount. Have you tried? You could also check to see if backing off the screws would relieve the pressure on the screen.

As far as the aligment bug. I must admit that I don't usually use the "PAA" "PAC" or "Modeling Assistance" modes and build a model as Hilmi suggests. I have not experienced that issue but sounds like could be a software malfunction. If you drift align it is possible to avoid using PAA or PAC modes.

All the best


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dawziecat
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Re: Gemini II HC & System Issues new [Re: davebuechler]
      #6300818 - 01/08/14 08:26 PM

My Gemini 2 HC was always a little flaky. It never responded well to my fat fingers but I learned to simulate using a stylus by tapping with the nail on my index finger.

I got quite good at it.
The learning process was a little frustrating though. You might just try a sharpened pencil once to see if this is the kind of thing you are experiencing. Sharp taps . . . not steady pressure.

Worked for me.


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Raginar
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Re: Gemini II HC & System Issues new [Re: dawziecat]
      #6300842 - 01/08/14 08:47 PM

I use PAC and it works fine. I like the stylus idea

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njensen593
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Re: Gemini II HC & System Issues new [Re: dawziecat]
      #6300962 - 01/08/14 09:52 PM

Terry,
Thanks for the input. I just came in from working with the older G2. Still does not work correctly, I tried the stylus that I had and sometimes it work and sometimes it does not, just as with my finger. This unit went crazy after I did the firmware upgrade. Did not have this issue with the other version. I still want to put the new G2 in place and see how it acts. It had the same problem before I upgraded the firmware. I did try the newer one on the bench with two spare motors that I have and it seemed to work that way without those crazy actions. Looks like the weather is moving in and I may not get another chance for several days now.
I'll keep folks updated on my progress,
Thanks
Niel


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njensen593
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6301081 - 01/08/14 11:09 PM

OK Folks....I was able to get my new G2 in place and give it a trial run. Well, it does the same crazy things that my older one does now when trying to do an alignment. You never know what menu will come up after you align with a give star. You may get the alignment menu you may get the object menu. It also does some other crazy stuff now too. Right now I think this stuff is a pile of junk! I have 2K in junk! As I said before, on the older G2 things were working well until I was told to upgraded the firmware to the HC Sept 20 2013 and MB Oct 2013. Ready to send all this stuff back to Losmandy and get my money back and get something that works and I am not doing the beta testing on!

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blueman
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6301220 - 01/09/14 01:01 AM

Quote:

OK Folks....I was able to get my new G2 in place and give it a trial run. Well, it does the same crazy things that my older one does now when trying to do an alignment. You never know what menu will come up after you align with a give star. You may get the alignment menu you may get the object menu. It also does some other crazy stuff now too. Right now I think this stuff is a pile of junk! I have 2K in junk! As I said before, on the older G2 things were working well until I was told to upgraded the firmware to the HC Sept 20 2013 and MB Oct 2013. Ready to send all this stuff back to Losmandy and get my money back and get something that works and I am not doing the beta testing on!




That is a shame, the Gemini 1 worked so well. I hate to hear the new one is a pain. But I think that if everyone that has problems was to send them back they just might be forced to find the fix and get the new Gemini 2 ready for real use.
Two years it just too long for people to have to wait for a functional unit in my book.
Blueman


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Hilmi
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6301284 - 01/09/14 02:56 AM

Quote:

OK Folks....I was able to get my new G2 in place and give it a trial run. Well, it does the same crazy things that my older one does now when trying to do an alignment. You never know what menu will come up after you align with a give star. You may get the alignment menu you may get the object menu. It also does some other crazy stuff now too. Right now I think this stuff is a pile of junk! I have 2K in junk! As I said before, on the older G2 things were working well until I was told to upgraded the firmware to the HC Sept 20 2013 and MB Oct 2013. Ready to send all this stuff back to Losmandy and get my money back and get something that works and I am not doing the beta testing on!




I have had enough pain with my Gemini II to last me a life time. I am just waiting for the time when I can afford to buy a proper premium mount. You have no idea how much it pains me to see people produce amazing astrophotos with similar focal lengths and far cheaper mounts.

Scott Losmandy needs to get Rene to sort out the Gemini fiasco soon or just offer his mounts with the option to use a different controller pre-installed from the factory.

Not to mention that the gearbox design on the G11 is ridiculously prone to damage due to sticking out and lacking enough support to prevent flex. I go through gearboxes as fast as my son goes through a packet of M&M's. The only way to transport the G11 safely is to physically remove the gearbox during transportation to a dark site


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njensen593
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Re: Gemini II HC & System Issues new [Re: Hilmi]
      #6301423 - 01/09/14 07:11 AM

Hilim,
Thank you for your support. I am getting redy right now to send Rene an email outlining the three major problems and see what he comes back with. Bottom line is that the new G2, which is not a month old, never really worked properly. The G2 that is a year and a half old worked pertty good until I upgraded the firmware a couple of days ago. That went well but both units are displaying the same issues, the newer one a little more however. I got the boxes out last night for the new G2 and the Titan mount and am read to pack it up and ship it back the Losmandy shortly if they don't address my issues quickly. I think I'll give Scott a call today and give him a heads up too and to why he will be getting this equipment back!
Thanks
Niel


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terry59
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Re: Gemini II HC & System Issues new [Re: blueman]
      #6301484 - 01/09/14 08:07 AM

Quote:

Quote:

OK Folks....I was able to get my new G2 in place and give it a trial run. Well, it does the same crazy things that my older one does now when trying to do an alignment. You never know what menu will come up after you align with a give star. You may get the alignment menu you may get the object menu. It also does some other crazy stuff now too. Right now I think this stuff is a pile of junk! I have 2K in junk! As I said before, on the older G2 things were working well until I was told to upgraded the firmware to the HC Sept 20 2013 and MB Oct 2013. Ready to send all this stuff back to Losmandy and get my money back and get something that works and I am not doing the beta testing on!




That is a shame, the Gemini 1 worked so well. I hate to hear the new one is a pain. But I think that if everyone that has problems was to send them back they just might be forced to find the fix and get the new Gemini 2 ready for real use.
Two years it just too long for people to have to wait for a functional unit in my book.
Blueman




My view is the opposite. I've had my GM-8/GII for two years and it has the latest firmware installed. Mine works great and I shoot 15-20 min NB subs consistently. This is out-of-the-box capability. I did have a gear box go bad and Scott sent me a new one. I dunno....maybe I got lucky


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njensen593
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Re: Gemini II HC & System Issues new [Re: terry59]
      #6301603 - 01/09/14 09:26 AM

Terry,
Maybe you did just luck out on yours. What I can tell you is the G2 the I got in May of 2012 worked fine until I upgrade the firmware a few days ago, now it has the same issues that the G2 I got last month and that one had the problems straight out of the box! So if I take the one you have and the two I have the % is only 33% working properly, not very good.
Thank you for your input,
Niel


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terry59
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6301751 - 01/09/14 10:45 AM

Quote:

Terry,
Maybe you did just luck out on yours. What I can tell you is the G2 the I got in May of 2012 worked fine until I upgrade the firmware a few days ago, now it has the same issues that the G2 I got last month and that one had the problems straight out of the box! So if I take the one you have and the two I have the % is only 33% working properly, not very good.
Thank you for your input,
Niel




I sympathize with you predicament. It seems that owners of Losmandy mounts are either very happy or very unhappy. I certainly would contact Scott and see what he's willing to do.


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davebuechler
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Re: Gemini II HC & System Issues new [Re: terry59]
      #6302883 - 01/09/14 07:50 PM

Quote:

As I said before, on the older G2 things were working well until I was told to upgraded the firmware to the HC Sept 20 2013 and MB Oct 2013




The newest version of the HC is Sept 30 2013. There were some problems in the Sept 20th version. I should have asked you before but you said you were current


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Hilmi
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Re: Gemini II HC & System Issues new [Re: davebuechler]
      #6303345 - 01/10/14 01:06 AM

The only difference between the two is better support for the classic hand controller

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davebuechler
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Re: Gemini II HC & System Issues new [Re: Hilmi]
      #6303985 - 01/10/14 11:15 AM

Of course Hilmi you are the expert, but I am gonna call you out on this one.

Here is the exact info regarding that update….please note it refers to the NewGem.bin file for the main unit not the HC Firmware. These are two separate files and updates….. But do what you want.


> There has been a new version of the NewGem.bin
> <http://www.gemini-2.com/firmware1/current/NewGem.zip> file released.
> This can easily be uploaded
> to the main unit using the SDcard menu selection in the web interface
> and then flash it
> with the Firmware/Sram menu Flash Firmware selection.
>
> The only change this new firmware adds is handling the classic
> Losmandy hand controller
> like it was handled in the Gemini-1. See
> http://www.gemini-2.com/ClassicHandController.php for a description of
> this hand controller
> and how it's buttons now work.
>
> Tom Hilton


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Hilmi
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Re: Gemini II HC & System Issues new [Re: davebuechler]
      #6304353 - 01/10/14 02:19 PM

How is that any different from what I said? Besides, I dont claim to be an expert and will gladly accept being corrected when I am in error. It says the update is only for those using the hand controller that has no screen but has buttons only which I refered to as the classic hand controller. So there is no impact in trouble shooting if he has not updated to this version.

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davebuechler
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Re: Gemini II HC & System Issues new [Re: Hilmi]
      #6304380 - 01/10/14 02:31 PM

It is a lot different. There is a HC update Sept 30th that is a separate issue from the NewGem.bin file that is related to the topic you mentioned…better support for the classic HC.

The Sept 20 2013 HC firmware release did have some issues,(nothing to do with better support for the classic HC, that again was the newgem.bin that addressed that issue) which prompted a Sept 30th HC Firmware release. If the OP doesn't have Sept 30th HCFirmware update, he is not current on the HC unit. Classic or no classic


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Phil Cowell
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Re: Gemini II HC & System Issues new [Re: davebuechler]
      #6304499 - 01/10/14 03:40 PM

I agree with the earlier poster. Its a beta that's gone on way to long. Maybe its time to offer to ship the mounts with the SiTech controller as an option.
The Gemini availability issues already took their toll on one mount the MI250, would be a shame to have it happen to another.


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davebuechler
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Re: Gemini II HC & System Issues new [Re: Phil Cowell]
      #6304697 - 01/10/14 05:42 PM

Quote:

I agree with the earlier poster. Its a beta that's gone on way to long. Maybe its time to offer to ship the mounts with the SiTech controller as an option.




Maybe you are right Phil but as far as Gemini II still being in beta, it is from my perspective that the only things that are still beta in the G2 system are add on features that were never intended to be included with the G2. All of the features that the G2 originally promised have been solid for quite some time. As long as Rene continues to respond to customer requests for added features there will be beta testing and there may be bugs. The fact that he continues to improve Gemini and to try to help customers by adding new features to me is a good thing, regardless if I use any of them or not.
I am willing to bet that the operating system running on any computer gets updated regularly…sometimes it fixes bugs, sometimes it is a new feature added, sometimes we don't know why. We are beta testers in that regard too, aren't we? Should they quit selling Windows, Linux or MacOS or bundling it with the machine just because there will be future updates?

But this has nothing to do with the OP and so as not to lead the post astray, back to the original issue. The current Firmware release for the G2 hand controller is dated September 30th, 2013 and the Main Board October 2013.


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Raginar
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Re: Gemini II HC & System Issues new [Re: Phil Cowell]
      #6304767 - 01/10/14 06:33 PM

Personally, I appreciate that it's still under development. It's functional, and just because one person on here has issues (Hilmi has mechanical issues, not G2 issues) doesn't mean the whole system is worthless.

Find me a mount that gives me an ethernet port, a web server, and a multitude of other 'firsts' that no one else can compete with (until you get into some VERY expensive mounts), and we'll talk.

The real answer to this guys problem is to call Scott or post on the Yahoo! Group. We're all just 'guessing' as to his problems. Personally, I think it's the firmware. I recently went through this upgrade, and had other issues that magically corrected themselves once I upgraded to the 30 Sep 13 edition. It's stable and works great for a large user base.


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davebuechler
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Re: Gemini II HC & System Issues new [Re: Raginar]
      #6304779 - 01/10/14 06:51 PM

We hope the update to the Sept 30th HC would fix Neil's issues. I know it is frustrating at times and I can empathize with him.

I think I saw him post on the Yahoo group, but don't know if he got a reply. I agree and think that it is an excellent forum with good information.

Neil, where'd ya go?


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dawziecat
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Re: Gemini II HC & System Issues new [Re: Raginar]
      #6304860 - 01/10/14 07:36 PM

I owned G11 Gemini 2 for a couple of years. Never had a problem with Gemini. I still think it a very advanced and up-to-date controller that makes my AP1600 GTOCP3 look archaic.

Might as well accept that it may NEVER be finished! And that's a good thing! It will continue to be improved until it is finally supplanted by a successor.

That there are better mounts available at higher cost is not up for debate. The G-11 Gemini still occupies price territory with rather few competitors. Its developmental problems have been exaggerated beyond belief and belabored to death!
My opinion.


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kolsen
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Re: Gemini II HC & System Issues new [Re: dawziecat]
      #6305264 - 01/11/14 12:00 AM

Gemini II is in a very stable state and has been for awhile. New features are being added and others are being updated but this is not beta software. Far from it.

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terry59
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Re: Gemini II HC & System Issues new [Re: kolsen]
      #6305886 - 01/11/14 10:41 AM

Quote:

Gemini II is in a very stable state and has been for awhile. New features are being added and others are being updated but this is not beta software. Far from it.




+1

All of the misinformed Gemini II bashing is unfortunate. The GM-8/G11 are quality mounts with many satisfied users and a nice step up from the SE Asian offerings. I have an Orion Sirius that works well enough with EQMOD but just isn't in the same league as my GM-8.


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d_calleja2003
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Re: Gemini II HC & System Issues new [Re: terry59]
      #6307388 - 01/12/14 12:47 AM

I must agree. My new G11 is a step up for me from an LX200. It is orders of magnitude better in terms of setup, features, stability and most importantly PE and tracking.

There are a couple of things I don't like (the gearbox housing is plastic and prone to breakage) but really happy other than that.

The lowest end AP mount (landed in OZ with a tripod) would have cost me twice as much.

I empathize with anyone having issues but I must say I am very happy.

Dan


Quote:

Quote:

Gemini II is in a very stable state and has been for awhile. New features are being added and others are being updated but this is not beta software. Far from it.




+1

All of the misinformed Gemini II bashing is unfortunate. The GM-8/G11 are quality mounts with many satisfied users and a nice step up from the SE Asian offerings. I have an Orion Sirius that works well enough with EQMOD but just isn't in the same league as my GM-8.




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njensen593
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Re: Gemini II HC & System Issues new [Re: dawziecat]
      #6307935 - 01/12/14 11:26 AM

OK Folk, Sorry for not being around for a bit. Here is where I am on my issues: Talked with Rene' via email and got a bit of help on the screen issues, it might be the touch screen sensitivity he said and needs to be adjusted. That seems to be a software change. Lots of support from Tom, had a long conversation with his on Thursday which helped me understand more about the system, not an expert by any means but I do understand a bit more of how things work. The man that really stepped up to the plate was Scott, I talked with him on Thursday, he listened to my issues and he did two things, He offered a replacement G2 which he sent out Thursday overnight and second he wanted my older G2 back to go over. I sent both the new one and the older one back Saturday FedEx so he should have both to look at Tuesday. Ok, I got the new on in place Friday and did a dry run inside due to weather, but last night was good so I spent most of the night in the observatory testing. What I found was the one I have now has the Sept 30 HC and the Oct 25 MB firmware as opposed to the upgrades I did on my other two units which were the Sept 5 HC and Sept 20 MB for what that is worth. As I might have said before the older unit had 5 April 2012 MB and March 29 2012 HC. Now down to the testing last night the new unit does not experience the freezing buttons at all, but the reverting to the GOTO menu when using the Alignment Model Builder still happens sometimes not often as the others but sometimes. What I did find is if I used my finger nail as someone else offered, it almost never happened. I did try a stylus and that was about the same as my finger nail. Other than that problem everything worked as it should. What I would like to do is Thank Scott for stepping up to the plate on this and to both Tom and Rene for their help and to all the others that have offered their thoughts and experiences with the G2. I still believe there is a bug in the screen timing or something of the sort that needs to be sorted out by Rene' and issue a new upgraded firmware that address this issue. One other thing is that I was thinking, the weather got somewhat cold here as this all happened and even last night. By cold I mean upper teens to lower twenties but the building most of the time was in the fifties. How cold have some of you guys used this equipment in? Any other thoughts from folks would be much appreciated. Thanks to all of you for your help on this issues. I'll keep folks posted on this as time passes.
Niel


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davebuechler
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6307971 - 01/12/14 11:47 AM

Excellent news Neil!!!

Yes, I agree that Scott, Tom and Rene are a great team and the customer service is excellent. It helps to have some background understanding and no one knows it like these guys.

I am happy that you have a good performing system and confident it will bring you many years of enjoyment. I don't use the model builder feature but do hope for the sake of others there is a fix in the works.

I have used mine down to about 15, maybe a bit colder, but I try to avoid it as much as possible. I don't have a permanent set up and at temps below 20 it's just to cold for me to set up and tear down.

Please keep us posted and very glad things are sorted out for you.

Edited by davebuechler (01/12/14 11:53 AM)


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Raginar
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Re: Gemini II HC & System Issues new [Re: davebuechler]
      #6308009 - 01/12/14 12:07 PM

*BOOM*! Told ya Scott was the guy to talk with . The guy is... in few words... awesome!

Glad you got it worked out Niel!!!!


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dawziecat
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Re: Gemini II HC & System Issues new [Re: Raginar]
      #6308023 - 01/12/14 12:12 PM

I used my Gemini 2 at temperatures of about minus 18 Celsius or zero degrees F. I saw no problem when doing so.

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njensen593
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Re: Gemini II HC & System Issues new [Re: dawziecat]
      #6308283 - 01/12/14 02:29 PM

Heck Terry, my eyelids would have froze to my eyeballs at that temperature!
These Southern boys can't take cold like that!!!!
Niel


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njensen593
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Re: Gemini II HC & System Issues new [Re: dawziecat]
      #6308294 - 01/12/14 02:35 PM

Terry,
One other thing, Can you tell me what version HC & MB firmware you are using?
Thanks
Niel


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dawziecat
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6308416 - 01/12/14 03:30 PM

Quote:

Terry,
One other thing, Can you tell me what version HC & MB firmware you are using?
Thanks
Niel




Sorry Neil but my experience with G2 is in the past. Thought I was clear about that in my first post to this thread. I sold mine to move up to an AP mount. Sold it in February last year. Just received a new AP mount last month.

So now, the inevitable.
"Why did you sell it?"

Because I have fallen off the deep end and wanted bigger and better than the G-11 could go. I don't want to start an A-P vs Losmandy "incident." I am very happy with my new AP mount. But, the software lacks the sophistication of Gemini 2. It seems "dated," but, yes it works very well. Last time I updated my Gemini 2 controller was in the fall of 2012.

Every time I shift away from my target to a bright star to check focus, I miss the "Bookmark" function in Gemini 2.

I miss the Sharpless catalog too. A-P does not have it.

People really should not be trashing Gemini 2. It is great software!


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nemo129
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Re: Gemini II HC & System Issues new [Re: njensen593]
      #6308423 - 01/12/14 03:37 PM

Niel,
I am using:
Main Unit: 3-Oct 2013
HC : 20-Sep 2013

I have not had any issues with those levels.

Like Terry, in order to go bigger, I purchased an AP1100 which is a wonderful mount, but I also miss the more advanced features of the Gemini 2. The ability to connect via Ethernet, USB, or serial port and the way you can add additional catalogs...and of course the bookmark feature.


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Raginar
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Re: Gemini II HC & System Issues new [Re: nemo129]
      #6308433 - 01/12/14 03:45 PM

I'm running 30 Sep and 3 Oct firmware. I love my G2 with my Mi-250; like the said, all those advanced features are what makes me really appreciate it. I wish it had something as reliable as ASPA for alignments but PAC is pretty close.

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dawziecat
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Re: Gemini II HC & System Issues new [Re: Raginar]
      #6308454 - 01/12/14 03:55 PM

Well, I can't resist this. If I had the option of running Gemini 2 with my AP1600, I'd do it in a heartbeat!
Hey! I've used both . . . I got the "right" . . .

Edited by dawziecat (01/12/14 03:56 PM)


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Hilmi
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Re: Gemini II HC & System Issues new [Re: dawziecat]
      #6308521 - 01/12/14 04:22 PM

Theoretically, there is nothing stopping you from doing that. After all the Gemini II was designed to be a generic system that can be hooked up to any mount.

I would also like to make it clear that I do not intend to go around bashing the Gemini II, I am still having issues with it and so as to be clear here are the issues I am still facing specific to the Gemini II:

1) PEC doesnt work because the circuit board on the main Gemini II unit causes the motors to jump on power up, this makes the encoders loose their position making PEC useless. The fix involves a soldering iron or shipping the unit back to the US
2) Modeling asitant doesnt work
3) They removed the mobile hand controller (the one specifically designed to work with mobile phone screens) because the guy who wrote it is no longer developing it.
4) I have had several instances of the model getting corrupt for no apparent reason. Only solution is full power down, cold start and rebuild model, very annoying when you are trying to set up an automated image run
5) The screen to adjust the sensitivity of the heavy duty TR error trigger doesnt work, my mount keeps on constantly throwing this error at the slightest shift in balance outside perfect balance. how can you maintain perfect balance and still refocus when your imaging train weighs close to 3 Kg?
6) I still occasionally, if rarely get runaway DEC guiding

The Gemini II will one day become a great system, but for now, it has still not reached maturity. I am merely stating my opinion based on my personal experiences and I feel people should not assume that every negative comment is vendor bashing.

And one last thing. I consider the fact that several people, including myself have had issues with the hand controller due to the foam seal pressing down too hard and thus confusing the touch screen just pure shoddy workmanship. Again, that is a matter of opinion, others might be willing to live with such a minor glitch while those who never faced the problem might have no idea how annoying it is

Not all errors above will be apparent to all users because some of them are dependent on the motor firmware version. I have the latest version, the upgrade process was very difficult because the connectors you are supposed to use were missing from my main Gemini II circuit board so I had to improvise to get it installed.

Combine the above with the mechanical issues I faced and I think that it is no surprise if I sound bitter. And as good as Scott's customer service is, shipping back the entire mount to trouble shoot the mechanical issues and to implement the "fix" that makes PEC work all the way from the middle east to the USA is just too expensive. But to give the guy credit, he does provide excellent customer service

I would like to add that in certain occasions I have recommended Losmandy mounts to people where I felt it was appropriate for their needs and the issues would not interfere with the way they use it. A person who blindly bashes a product would not do that

Edited by Hilmi (01/12/14 04:46 PM)


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Raginar
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Re: Gemini II HC & System Issues new [Re: Hilmi]
      #6308817 - 01/12/14 06:19 PM

Terry, I agree. I think I have the best of both worlds with my G2 Mi-250 . My Mi-250 is some where around 3" PE with close to 65# of gear on her. She works really well with the fancy new motors and the G2.

Hilmi,
That's weird, I've never noticed that my mount moves when I power it on. What if you've got an observatory? You could just leave it powered on .
2.) I've never had any issues using the modeling assistant. What's broken?
3.) There is still a JAVA page that works great on an iPhone.
4.) Me too. I started saving my models on the SD card and I just reload it when that happens.
5.) Never needed perfect balance... could be the Mi-250 though.
6.) Haven't had that happen since the late August firmware. Guiding works really good now for pulse guiding. I never had any issues using ST-4.

Yea, the foam thing is a bummer. I guess I'd call Scott and see what he can do for you in that regards. It seems like he backs up his gear pretty good. I know it sucks being overseas though. Shipping is pretty darn expensive.

How do you upgrade the motor firmware?

You're fair on the mount Hilmi. You definitely ended up with one of those poor 2012 editions that just didn't measure up. It was painful to read yours (and others) stories about how to get it fixed. Especially when you think about the nights lost. There is an Mi-250 on AM right now


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Hilmi
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Re: Gemini II HC & System Issues new [Re: Raginar]
      #6309373 - 01/12/14 11:41 PM

No need to call Scott about the hand controller. He had that replaced a while back. As I said his customer service is excellent. But just to give you an idea how much it would cost to get the mount sent for repair my camera cost ke $250 to send back to SBIG. Now imagine a mount in a hard case.

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Hilmi
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Re: Gemini II HC & System Issues new [Re: Raginar]
      #6309659 - 01/13/14 07:39 AM

Quote:

Terry, I agree. I think I have the best of both worlds with my G2 Mi-250 . My Mi-250 is some where around 3" PE with close to 65# of gear on her. She works really well with the fancy new motors and the G2.

Hilmi,
That's weird, I've never noticed that my mount moves when I power it on. What if you've got an observatory? You could just leave it powered on .
2.) I've never had any issues using the modeling assistant. What's broken?
3.) There is still a JAVA page that works great on an iPhone.
4.) Me too. I started saving my models on the SD card and I just reload it when that happens.
5.) Never needed perfect balance... could be the Mi-250 though.
6.) Haven't had that happen since the late August firmware. Guiding works really good now for pulse guiding. I never had any issues using ST-4.

Yea, the foam thing is a bummer. I guess I'd call Scott and see what he can do for you in that regards. It seems like he backs up his gear pretty good. I know it sucks being overseas though. Shipping is pretty darn expensive.

How do you upgrade the motor firmware?

You're fair on the mount Hilmi. You definitely ended up with one of those poor 2012 editions that just didn't measure up. It was painful to read yours (and others) stories about how to get it fixed. Especially when you think about the nights lost. There is an Mi-250 on AM right now




In response to your questions:
1) That was the original question in this post. You would got to the modelling assistant and tell it for example that you want a star in the east. It will suggest a star, you press goto it goes to that star. You center the star and press the bottom right button (can't recall what is written on it). Instead of going back to the modelling assistant, many times it just drops you back to the goto menu. The started after a recent firmware update.
2) The mobile hand controller allowed me to use the GPS on the phone to set location when I am out in the field. The standard web page lacks that feature. It was also a life saver when I had to send my hand controller back for repair (by the way, the repair was due to the foam sticking to the screen but refusing to come apart when separated).
3) we both agree on this one that models do get corrupt.
4) Issue is not really balance. The issue is that the Heavy Duty TR message comes when the motor draws too much current. But what is actually considered too much current is configured at too tight a margin and the web page that allows you to change it doesnt work. If you don't see heavy duty tr error messages maybe you have the old motor firmware.
5)I now use ST4 guiding since guiding via ASCOM still misbehaves. Sometimes it is too slow to respond or in other instances will just flat out fail to respond.

As for upgrading the firmware you need to buy one of these widgets. Then you need to make a custom cable harness and then install the firmware. For me the connector on the Gemini II motherboard was missing. So I had to improvise and trust me it was a messy experience.


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Raginar
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Re: Gemini II HC & System Issues new [Re: Hilmi]
      #6309801 - 01/13/14 09:12 AM

Thanks for the info on the upgrade. I think I have one that is updated and one that isn't currently. Sounds painful . Does it work ok?

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