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RixWorx
member


Reged: 09/12/07

Optic Wave Laboratories new
      #5167229 - 04/11/12 04:53 PM

I have been trying to get in contact with Optic Wave Laboratories to send a mirror in for recoating and first received no call back from my message now when called it rolls to a generic cell phone message box.

Are they still in business? I don't want to send a mirror until I know they are still there.

Thanks!
Rick


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jg3
sage


Reged: 05/27/07

Loc: near Auburn, CA
Re: Optic Wave Laboratories new [Re: RixWorx]
      #5167359 - 04/11/12 06:23 PM

I'm local to OWL, and gone there in person a few times now. Once, there was nobody in the front to help me. Everybody was in back, busy working with the noisy machinery.

Somebody said if you want something to get done, talk to someone who is busy. They haven't always answered my phone or e-mail messages right away either.


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polaraligned
professor emeritus


Reged: 12/26/08

Re: Optic Wave Laboratories new [Re: jg3]
      #5167425 - 04/11/12 07:00 PM

I highly recommend Nova Optics for coatings. Steve is great to deal with and he is also a professional optician. I always get a timely response and courteous service.

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tim53
Postmaster
*****

Reged: 12/17/04

Loc: Highland Park, CA
Re: Optic Wave Laboratories new [Re: polaraligned]
      #5168172 - 04/12/12 09:52 AM

Did you leave a message?

I had 3 8" mirrors recoated by OWL recently and he did them and sent them back quickly. He just posted an update to his half-off sale ad, too. So the price is right as well.

-Tim.


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Bill Kocken
sage


Reged: 08/07/04

Loc: Coon Rapids, MN
Re: Optic Wave Laboratories new [Re: tim53]
      #5168242 - 04/12/12 10:34 AM

I sent in a 16" mirror for refiguring and recoating in Mid December. I had it back in about 5 weeks. He replied promptly to all of my e-mails ( except once ) and answered the phone promptly on the one occasion when I called.

No problems for me at all.

Edited by Bill Kocken (04/13/12 03:52 PM)


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RixWorx
member


Reged: 09/12/07

Re: Optic Wave Laboratories new [Re: Bill Kocken]
      #5168663 - 04/12/12 02:23 PM

Thanks for the responses, I left a message and sent an email. I have heard nothing back.

Very Frustrating!


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Paul Drufva
super member


Reged: 06/26/11

Loc: Connecticut
Re: Optic Wave Laboratories new [Re: RixWorx]
      #5168732 - 04/12/12 02:58 PM

I too have e-mailed a few times, but got no response. Cary did answer the phone both times I called, a few months ago.

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Noisykids
sage
*****

Reged: 06/01/11

Loc: ma
Re: Optic Wave Laboratories new [Re: Paul Drufva]
      #5168811 - 04/12/12 03:46 PM

i emailed him recently and got a prompt reply.

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FlorinAndrei
scholastic sledgehammer


Reged: 09/28/10

Loc: California
Re: Optic Wave Laboratories new [Re: Noisykids]
      #5169656 - 04/13/12 03:03 AM

I emailed Cary a few weeks ago and got a prompt reply.

Maybe he's on vacation now?


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RixWorx
member


Reged: 09/12/07

Re: Optic Wave Laboratories new [Re: FlorinAndrei]
      #5170660 - 04/13/12 04:01 PM

could someone PM me the email address you used? Maybe it's better than the generic one on the website.

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Mr Magoo
Carpal Tunnel
*****

Reged: 11/05/05

Loc: Franklin, Indiana
Re: Optic Wave Laboratories new [Re: RixWorx]
      #5170921 - 04/13/12 06:24 PM

That's the only one that I know of. Good luck with that.

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herrointment
Post Laureate
*****

Reged: 03/12/11

Loc: North of Hwy. 64
Re: Optic Wave Laboratories [Re: Mr Magoo]
      #5171019 - 04/13/12 07:25 PM

Keep trying. During exceptionally busy times the proprietor of a small business may be difficult to reach. Rest assured that they want your business and you will be well treated when you establish first contact with them. I would not expect an invite to dinner, although anything is possible in the amazing age of the computer.

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polaraligned
professor emeritus


Reged: 12/26/08

Re: Optic Wave Laboratories new [Re: herrointment]
      #5171094 - 04/13/12 08:16 PM

Quote:

Rest assured that they want your business and you will be well treated when you establish first contact with them.




Funny. I own a small business and If I treated customers like that they would promptly go elsewhere.


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coinboy1
sage
*****

Reged: 05/03/11

Loc: Tulsa, OK
Re: Optic Wave Laboratories new [Re: polaraligned]
      #5171304 - 04/13/12 11:24 PM

I just received my mirror back from OWL this a couple days ago. I had OWL test and recoat my mirror in about 3 weeks. They had great communication but I imagine they have busy periods. Cary is an excellent guy to deal with. I had great experiences with them. -Tony

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Redstone2
member


Reged: 02/28/09

Loc: AL, US
Re: Optic Wave Laboratories new [Re: coinboy1]
      #5175323 - 04/16/12 01:59 PM

I'm boxing an 8 f5.3 and secondary at this time for Cary to strip and recoat.
He responded within hours when I inquired about his coating and testing service.


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Brian L
professor emeritus
*****

Reged: 11/17/08

Loc: The garden paradise of Pittsbu...
Re: Optic Wave Laboratories new [Re: Redstone2]
      #5175580 - 04/16/12 04:26 PM

Quote:


He responded within hours when I inquired about his coating and testing service.




That's funny....I was unable to get a response from Cary over the last two weeks over a problem I had with his work. He said he was too busy with problems in his machine shop to deal with it... I'm glad you were able to get a quick response.

PM me if you are interested in a factual- although less complimentary testimonial of OWL's work


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herrointment
Post Laureate
*****

Reged: 03/12/11

Loc: North of Hwy. 64
Re: Optic Wave Laboratories new [Re: Brian L]
      #5175741 - 04/16/12 06:06 PM

If you've been unhappy with the work OWL did many of us would like to hear about it. TOS says stick to facts and it should be no sweat with the mods.

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GShaffer
Carpal Tunnel
*****

Reged: 02/28/09

Loc: Bogart, Ga USA
Re: Optic Wave Laboratories new [Re: herrointment]
      #5175762 - 04/16/12 06:19 PM

I will 2nd that....have a mirror I was planning to get checked and recoated....Would very much like to hear the bad as well as the good.

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EJN
Carpal Tunnel
*****

Reged: 11/01/05

Loc: 53 miles west of Venus
Re: Optic Wave Laboratories new [Re: herrointment]
      #5175854 - 04/16/12 07:13 PM

Quote:

If you've been unhappy with the work OWL did many of us would like to hear about it. TOS says stick to facts and it should be no sweat with the mods.




You've got to be joking. He did start a thread in Cats & Casses
which was "moved off of this forum for now for review by the CN moderator staff"
several days ago, then started a thread in equipment asking if there were
other forums where bad experiences with vendors could be discussed openly,
which was moved to CN feedback by a moderator, then locked as being
inappropriate for the forum the moderator moved it to. Can you say Catch-22?


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Noisykids
sage
*****

Reged: 06/01/11

Loc: ma
Re: Optic Wave Laboratories new [Re: EJN]
      #5175931 - 04/16/12 07:50 PM

this cat fighting is kind of bumming me out. i have a mirror i want to have recoated and have been in touch with OWL.
i work in a very customer service oriented job and there are some customers one just can't please. i've been known to make a boo-boo once in a while. on the other hand, i have lots of repeat customers who are pleased with what i do.
so what is the truth here? i've read the thread about the alleged missing circlip or whatever it was. this is all confusing to a newcomer here who basically wants to trust people.


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